sky broadband, sky hub broken trying to use another router

[stolt]

Hi woke up today and had no sky bb. The white hub just had the power light on but nothing else. I've tried rebooting. No filters. Turning it off etc. Rang sky again tonight after borrowing a house phone from next door to checkbi had a dial tone. It does. Sky have now said they think its the hub box but its out of warranty and they want to charge me. I have a TP link router thats brand new I've connected it via Ethernet cable to my laptop and gone through the cd disk but I've put my password in the settings it configures it but doesn't verify the router setting so I have no internet connection. I guess I'm entering something wrong. Any ideas its the pop username which when I googled it was the mac address

[stolt]

These are the settings I've addedCountry. UkIsp. SkyConnection type PPoAVPI 0vCI 38Encapsulation vc/muxUser name my mac nbr on old sky hub @skydsl.comPassword is the password on old router.After that I have to configure router which is does its just the verification that fails.

[stolt]

Cant upload a image from my phone but it says Failed to verify router settingsPlease check wan connection type and parametersPlease check your network connectivity and retry

[rscott]

Try the settings here - http://helpforum.sky.com/t5/Archived-Discussions/S... - they were originally for ex-o2 users, but should work for all Sky customers now.

[rscott]

BIANCO said:

Sky wont let you use other routers, there is a way of doing it or there was don’t know if you still can though. The problem is you need to get into your old router and get some information off it but if its broken then you are out of luck.
Just do what I did and ask for your Mac code because you want to leave they will probably just sent you a new one.

Not any more. They changed the T&C for their ADSL last year. It's now okay to use any router. You don't need to get the settings off the old one either - just use the o2 ones posted already.

[stolt]

thanks for the replies shame im at work and i'll try it.

just a quick question and it shows my total lack of knowledge about things like this. but the TP wireless router has for BT connections only on a sticker on the box, i'm assuming the changes I make mean that its was originally configured for BT but of course can be changed, or is there examples where routers are locked to certain providers bit like mobile phones.

thanks

[stolt]

just called sky and said that im unhappy that one they have really offered any help. They have agreed to send me a new router with me just paying the £6.95 delivery cost, its a 3 to 5 day delivery. So I'm going to push on trying to use the other router tonight with those settings.

[Robert Burns]

Sky's help is a waste of time.

I was a BE customer and over time its just become a complete joke. Left 2 weeks ago and with Aquiss much happier with support and getting what I'm supposed to get!

[illmonkey]

To get the username and password from your sky router, you need to use a packet sniffer and look for the correct packet. One of them contains the login details. Once you've got them, it'll work on your own router.

[rscott]

illmonkey said:

To get the username and password from your sky router, you need to use a packet sniffer and look for the correct packet. One of them contains the login details. Once you've got them, it'll work on your own router.

No need to do that anymore. Just use these:-

Encapsulation: PPPoA
Username: [e-mail]
Password: install
VPI: 0
VCI: 38
Multiplexing: VC-BASED
MTU: 1500

[illmonkey]

rscott said:

illmonkey said:

To get the username and password from your sky router, you need to use a packet sniffer and look for the correct packet. One of them contains the login details. Once you've got them, it'll work on your own router.

No need to do that anymore. Just use these:-

Encapsulation: PPPoA
Username: [e-mail]
Password: install
VPI: 0
VCI: 38
Multiplexing: VC-BASED
MTU: 1500

But thats O2 only, right? I had to do the packet sniffing only a month or so ago.

[stolt]

trouble is its one of those things perhaps I wish I had done when my router was working, now with just the power light on it wont connect to the internet and I cant get my details from it. however if that install pw and details on the post above work which i'll tonight to see if I can get it to work

[rscott]

illmonkey said:

rscott said:

illmonkey said:

To get the username and password from your sky router, you need to use a packet sniffer and look for the correct packet. One of them contains the login details. Once you've got them, it'll work on your own router.

No need to do that anymore. Just use these:-

Encapsulation: PPPoA
Username: [e-mail]
Password: install
VPI: 0
VCI: 38
Multiplexing: VC-BASED
MTU: 1500

But thats O2 only, right? I had to do the packet sniffing only a month or so ago.

Nope - should work for all ADSL users.

[AJB88]

I've been using an Apple Airport Extreme for 2+ years on Sky Unlimited Fibre.

[stolt]

Thankyou for everyones, help, those settings worked perfectly and i had three happy kids (amazing how much of a day of no internet will do to a family) for now it all works, i probably will set the new sky box when it arrives as the sky demand doesnt seem to work with the new router im not sure if thats because its not a sky router. Plus i need to set my cctv cameras up as there no longer viewable via phone.

strangely im getting much faster download speeds with this router. if i could get the cctv set up and the demand box id probably keep it.


thanks once again to every that offered advice and help, much appreciated.

Edited by stolt on Monday 22 June 22:27

[poing]

Sky on demand stuff shouldn't matter with the router, you don't even need Sky broadband for the on demand stuff.

How are you connecting the Sky box to the router at the moment? If it's the free Sky wifi thing then maybe they fix that down to only work with their hub but I have mine plugged in via a cable over a power line adapter. Both boxes have to be plugged into power anyway so it's no real hardship. Couple of cheap TP-Link power line things and away you go, keep using the TP-Link router.

To be fair though the latest Sky hub seems really good and I have no issues with it.

[stolt]

poing said:

Sky on demand stuff shouldn't matter with the router, you don't even need Sky broadband for the on demand stuff.

How are you connecting the Sky box to the router at the moment? If it's the free Sky wifi thing then maybe they fix that down to only work with their hub but I have mine plugged in via a cable over a power line adapter. Both boxes have to be plugged into power anyway so it's no real hardship. Couple of cheap TP-Link power line things and away you go, keep using the TP-Link router.

To be fair though the latest Sky hub seems really good and I have no issues with it.

yeah im using the wifi white box adapter type thing downstairs i do have some of those powerline plugs somewhere so I just need to lay my hands on them I think i had them for a xbox at some stage. maybe its the catchup thing that isnt working.