Fair Play to Apple

[ecsrobin]

I still have the old 30pin connectors from my old iPods and they still look brand new. I'm guessing it's because I don't use my device when it's on charge perhaps?

[leglessAlex]

It's great that you got sorted OP, but I went to Apple for the exact same problem about eight months ago and their response was "oh yes that's a broken logic board, that'll be £900 please". By the time they had admitted it was actually an issue I had sold the broken laptop on ebay and so them admitting there was a problem was useless to me.

As someone said above, often they will just fob everyone off until it becomes such an issue they have to do something, like what they did with the 17" and 15" 2011 Pro graphics issue. In fact was there a court order involved in that too in the states? There was a massive fuss about it anyway.

I'm about to go in with a less than a year old iPad Air 2 that has scratches all over the screen, and I'm pretty sure they'll say it's user damage, despite the fact I'll be bringing in my other two iPads that have been treated much more harshly and yet don't have any scratches on their screens. Ah well, we shall see.

I like some of Apples products, but I don't think much of the company itself. I also haven't really ever experienced the wonderful aftersales they supposedly have, although my experience hasn't been bad. I doubt it's my attitude either as other places have treated me wonderfully when they didn't have to at all. Might be something to do with the fact I'm a student...

[Murph7355]

ecsrobin said:

I still have the old 30pin connectors from my old iPods and they still look brand new. I'm guessing it's because I don't use my device when it's on charge perhaps?

I've never had it happen on ipods/ipads either. But with lengthy run times and typical usage patterns I also don't use them whilst charging (they go into a dock if I need to).

Heavily used laptops are different though... And it's those causing me the grief.

[audi321]

leglessAlex said:

As someone said above, often they will just fob everyone off until it becomes such an issue they have to do something, like what they did with the 17" and 15" 2011 Pro graphics issue. In fact was there a court order involved in that too in the states? There was a massive fuss about it anyway.

You're right. This issue that the OP had was a massive uproar at the time. People with the 17" machines who had spent almost 3k on them were going crazy, I think the 15" had the same problem.

So yes OP, they've come up trumps eventually, but this issue was huge for them. Just google 2011 MBP graphics card issue and you'll see the extent of it. This one for example has something like 10000 posts! They were effectively forced into it. Power to the people!

[Alucidnation]

I dont think i've ever had any problems with any of my Apple products, so i've only read about the good service.

[Bikerjon]

I repair/upgrade a fair amount of out of warranty apple computers. The thing that increasingly bothers me is the amount of logic board issues and glued "sealed unit" computers like the iMac that just make everything so unnecessarily hard to repair. It really does make Applecare an essential extra as you just cant get logic boards for sensible money even if you are willing to dismantle it.

Some of my customers seem to have had mixed responses from Apple stores. I've heard of a couple who've amazingly managed to get logic boards replaced free of charge on ridiculously old and virtually obsolete laptops, and yet the same type of repair flatly declined on 2 year old machines.