Virgin Media - Retention Deals?
Discussion
My "deal" expired in May I had everything except movies (200mb) bb, they tried to put my bill up from £85 to £112 pcm.
I cancelled everything bar the BB and sat tight for a few months, I rang retentions three times over the last few weeks asking about the VIP package and was quoted £110, £100 and £99pcm by different agents??
Last Saturday I tried again and got the VIP with 200mb for £85pcm on. 12 month contract. So now have everything and movies for what I wa previously paying without movies.
Go figure?
I cancelled everything bar the BB and sat tight for a few months, I rang retentions three times over the last few weeks asking about the VIP package and was quoted £110, £100 and £99pcm by different agents??
Last Saturday I tried again and got the VIP with 200mb for £85pcm on. 12 month contract. So now have everything and movies for what I wa previously paying without movies.
Go figure?
fizz47 said:
On the phone to them on hold as we speak...
Tried once already and said my call would would be answered in 15 min - they cut meoff after 15 mins..
Standard stuff that for VM.Tried once already and said my call would would be answered in 15 min - they cut meoff after 15 mins..
doogle83 said:
So my retention "Deal" was to drop me from £55 a month to £45 a month for:
Base TV Package
70Mb Broadband
A phone line I don't use.
New customers get 100Mb and the Base TV package for £34! I wasn't impressed by the retentions guy, as someone technical who works in IT he spouted all kinds of rubbish about Sky and other competitors to warn me off looking at their offerings. "I'm going to check the speed on an independent website" "first time I've seen it say "nothing" for Sky before, you probably can't get it" (Neighbours on both sides have Sky bb). He wasn't willing to budge on the £45 a month either so next call will be to cancel and see what happens then.
I am on the same deal but pay £40 a month currentlyBase TV Package
70Mb Broadband
A phone line I don't use.
New customers get 100Mb and the Base TV package for £34! I wasn't impressed by the retentions guy, as someone technical who works in IT he spouted all kinds of rubbish about Sky and other competitors to warn me off looking at their offerings. "I'm going to check the speed on an independent website" "first time I've seen it say "nothing" for Sky before, you probably can't get it" (Neighbours on both sides have Sky bb). He wasn't willing to budge on the £45 a month either so next call will be to cancel and see what happens then.
interesting topic Last year my contract ended they couldn't offer me anything but was advised to call at xmas as the deals they could offer where alot better.
Rang at xmas couldn't offer me anything again. I got £3 a month off that's all I could get and I haggle hard with the confirmation of no price increases for at least 2 years. (this is going to be my leverage or I am going to try using it as leverage)
I would cancel and go elsewhere try to call the bluff and see what I can do with regards to the retentions team but NO ONE does fibre where I live apart from VM.
Id be going from about 40-50mbps at worst to max 6mbps for normal internet which I will be snobbish about I am not prepared to use.
Interesting to see what people get these days as WHEN I get the price increase letter / email you have 30 days to cancel so maybe worth doing it then.
Cybertronian said:
I now find myself doing the cancellation dance with Virgin again, this time on behalf of my parents who are paying £45.99 for 100meg and phone (which they don't need).
Hopefully will get a call and can get them down to circa-£26 for 100meg only.
Virgin are incredibly pushy about getting customers to take their crappy 'land line' telephone service. When I took on my current contract I spent ages arguing to not get a phone, they pointed out it would 'only' save me £2 not taking it and I said that I just didn't want a phone and any saving was a bonus. They finally agreed but when the engineer showed up to connect, lo and behold a phone was included. I declined and signed a bit of paper for the engineer confirming that I refused installation.Hopefully will get a call and can get them down to circa-£26 for 100meg only.
Think it's time I got around to dropping my TV package. I never really use it and they are taking the mickey with constant price rises. All I want is the broadband, Freeview and streaming are more than enough when it comes to watching TV.
I called them to give the 30 days notice to cancel my TV package as we genuinely don't use it. Was told that they'd send a box for me to return the Tivo in.
After less than a week I got a call offering to let me keep the TV package for £3 a month, which I refused as we don't need it. They then offered it to me for £1 a month. Still told them that was £12 a year I didn't need to spend, at which point they said would I keep it for zero charge a month. Short of them paying me to keep it I couldn't see the deal getting any better so I said ok, and now have the basic TV package with the Tivo free for a year (at which point I will cancel it again). It's always useful to have this already installed when negotiating my Sky package ;-)
After less than a week I got a call offering to let me keep the TV package for £3 a month, which I refused as we don't need it. They then offered it to me for £1 a month. Still told them that was £12 a year I didn't need to spend, at which point they said would I keep it for zero charge a month. Short of them paying me to keep it I couldn't see the deal getting any better so I said ok, and now have the basic TV package with the Tivo free for a year (at which point I will cancel it again). It's always useful to have this already installed when negotiating my Sky package ;-)
gpb1 said:
I called them to give the 30 days notice to cancel my TV package as we genuinely don't use it. Was told that they'd send a box for me to return the Tivo in.
After less than a week I got a call offering to let me keep the TV package for £3 a month, which I refused as we don't need it. They then offered it to me for £1 a month. Still told them that was £12 a year I didn't need to spend, at which point they said would I keep it for zero charge a month. Short of them paying me to keep it I couldn't see the deal getting any better so I said ok, and now have the basic TV package with the Tivo free for a year (at which point I will cancel it again). It's always useful to have this already installed when negotiating my Sky package ;-)
DId they try to get you to commit to a 12 month contract on the broadband as you had changed your package? It's the one thing making me hesitant to change as if they did, I'd probably just cancel the whole service and then have to go through the rigmarole of getting a new supplier when I might be moving house in the next 12 months.After less than a week I got a call offering to let me keep the TV package for £3 a month, which I refused as we don't need it. They then offered it to me for £1 a month. Still told them that was £12 a year I didn't need to spend, at which point they said would I keep it for zero charge a month. Short of them paying me to keep it I couldn't see the deal getting any better so I said ok, and now have the basic TV package with the Tivo free for a year (at which point I will cancel it again). It's always useful to have this already installed when negotiating my Sky package ;-)
Lucas Ayde said:
DId they try to get you to commit to a 12 month contract on the broadband as you had changed your package? It's the one thing making me hesitant to change as if they did, I'd probably just cancel the whole service and then have to go through the rigmarole of getting a new supplier when I might be moving house in the next 12 months.
Yes I did sign a new contract with the current broadband charge remaining the same (I already had a discount in that). I'm happy with the Virgin 200Mb broadband service I have.gpb1 said:
Yes I did sign a new contract with the current broadband charge remaining the same (I already had a discount in that). I'm happy with the Virgin 200Mb broadband service I have.
Hmmmm ... A new 12 month contract just for dropping the TV package isn't acceptable to me so I think I'm going to have to ponder dropping the service entirely and look at my options for a new supplier.I am paying £50 for 100mb/basic tv and phone, the best Virgin can do is £43 for 18 months advising that it would of gone up to £53 in November, also £30 credit on my account. I said I would have a think but problem is no one else can offer me fibre BB which is annoying.
I have had 2 missed calls over the last 2 days so I'm thinking it could be them but I'm always at work when they call. Will call back and ask them how much without the tv package.
I have had 2 missed calls over the last 2 days so I'm thinking it could be them but I'm always at work when they call. Will call back and ask them how much without the tv package.
Zammy said:
I am paying £50 for 100mb/basic tv and phone, the best Virgin can do is £43 for 18 months advising that it would of gone up to £53 in November, also £30 credit on my account. I said I would have a think but problem is no one else can offer me fibre BB which is annoying.
I have had 2 missed calls over the last 2 days so I'm thinking it could be them but I'm always at work when they call. Will call back and ask them how much without the tv package.
I am in the same BB issue but basic tv, phone and fibre im on £40 a month I have had 2 missed calls over the last 2 days so I'm thinking it could be them but I'm always at work when they call. Will call back and ask them how much without the tv package.
Just gone through the same faff last week
Currently we pay £113+ for the extra large (I think its still called that?) Sky sports with F1, 2x boxes and 200mbps
Haggled the package to VIP and 2x V6 boxes with 200mbps,
Pre paid the phone and its £78....goes up to something like £125 after 12 months though
Currently we pay £113+ for the extra large (I think its still called that?) Sky sports with F1, 2x boxes and 200mbps
Haggled the package to VIP and 2x V6 boxes with 200mbps,
Pre paid the phone and its £78....goes up to something like £125 after 12 months though
condor said:
What did you say to them that made them waive the increase for 6 months?
was it - 'Please don't put my bill up'?
I just said my monthly budget for Broadband is £30, so can you tell me what options are available for doing that. After a few questions about my usage pattern, I was offered the current package with a six months waiver on the increase through a bill credit of £2.99, OR the option to change to another package - but the latter wasn't any cheaper than my already discounted £30 package, so obviously went with option 1. My contract expires in December anyway, so will ring again to negotiate a new 12-month deal.was it - 'Please don't put my bill up'?
I think they know that you are entitled to cancel altogether due to the price rise, otherwise I doubt I'd have been able to get the increase waived.
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