Virgin Media - Retention Deals?
Discussion
As per my post on the other Virgin thread in S,P&L. I actually asked that question about the 30 days notice, my "offer" ends on 12th June 2023 and I've just had my email saying that the increase of £7 will kick in on 13th June PLUS the post "offer" increase of £19 so my £25 pm will be going up to £51 from that date, that's for the 100mb service BB only. I wondered if I had to wait until the 13th May to give notice as there's no way I want to pay what they are asking.
Like many, I also received my price increase notice yesterday.
Was on the Volt deal getting 250mbps for £22, due to end in July. They wanted to increase it to £29 for almost a 33% jump!
Called to do the Virgin Media disconnection dance and was immediately offered the automated £3.50 discount until the end of my contract, which would have still resulted in an increase come May. The lady I spoke to wouldn't budge from £7 discount to July, despite me telling her Vodafone was offering me 500mbps for £30 on my very street.
Got a call today with a new offer of £20 for 350mbps for 18 months, though there would be an increase in April-May next year in line with Virgin's new policy. I took the offer immediately, as it was cheaper than I was paying yesterday and the speed is actually around 380mbps with a faster upload.
Was on the Volt deal getting 250mbps for £22, due to end in July. They wanted to increase it to £29 for almost a 33% jump!
Called to do the Virgin Media disconnection dance and was immediately offered the automated £3.50 discount until the end of my contract, which would have still resulted in an increase come May. The lady I spoke to wouldn't budge from £7 discount to July, despite me telling her Vodafone was offering me 500mbps for £30 on my very street.
Got a call today with a new offer of £20 for 350mbps for 18 months, though there would be an increase in April-May next year in line with Virgin's new policy. I took the offer immediately, as it was cheaper than I was paying yesterday and the speed is actually around 380mbps with a faster upload.
outnumbered said:
Currently you should be able to cancel for free due to the price increase.
They are changing their T&Cs so that in future you cannot cancel for free due to a routine annual price raise.
What's the point of agreeing a price and forming a contract if they can just up it whenever they feel like it?They are changing their T&Cs so that in future you cannot cancel for free due to a routine annual price raise.
Do you have to be a certain size of company to get away with this s
t?Oakey said:
What's the point of agreeing a price and forming a contract if they can just up it whenever they feel like it?
Do you have to be a certain size of company to get away with this st?
AIUI they’re just falling into line with all the other providers. Do you have to be a certain size of company to get away with this s
t?I’ve got 12 months left on my contract, so wondering whether I really want to go through the cancellation dance this time to sign up for (cheaper) new 18 month contract where I would then have to pay a large penalty if I ever wanted to cancel.
Lots have been through the infamous cancellation dance and it's well documented here and summed up every few pages.
17 months from now I know the drill. No messing about. Straight to cancellation. No need to waste hours/days of your life.
One topic I'd like to know more about is the 4/5G router option. However I think there is another topic on that.
17 months from now I know the drill. No messing about. Straight to cancellation. No need to waste hours/days of your life.
One topic I'd like to know more about is the 4/5G router option. However I think there is another topic on that.
megaphone said:
I've just got the email, £7 increase on my £15 package, nearly 50%! Will be on the phone again tomorrow, they taking the pi55
So I just got off the phone to Virgin, went straight through to "if you're thinking of leaving us", it took them 30+ mins to answer but finally got through to the Philippines. My £7 rise has been cancelled and 'Johny" was adamant I will now only pay £8/m for the rest of my 13 month contract, he repeated this three times. So either I'm a very special customer or he has made a cock up, or he is wrong and the £7 will go back on the £8 in May taking it back to £15/m. Let's see what happens in May.
TheAngryDog said:
As sure as eggs is eggs, VM called today offering 500mb download for £32 lol.
Thanks for posting this. I'm on 500MB broadband only. I'm a first-time Virgin Broadband customer over halfway through my contract and am paying £36/month, so will see what they quote at renewal!Oakey said:
outnumbered said:
Currently you should be able to cancel for free due to the price increase.
They are changing their T&Cs so that in future you cannot cancel for free due to a routine annual price raise.
What's the point of agreeing a price and forming a contract if they can just up it whenever they feel like it?They are changing their T&Cs so that in future you cannot cancel for free due to a routine annual price raise.
Do you have to be a certain size of company to get away with this s
t?Just spent 30mins on the phone doing 'the dance' I currently pay £47.75 for 100m bb (that is useless to me) 170 odd tv channels (most of which i don't watch) and a phone I never use, this was to rise by £12 from April and the automated call offered me a £6 discount before I even spoke to anyone, after answering their questions on usage with me telling them they can reduce the bb and tv as I have no use they offer me a better package for £2 more than current cost 
A couple more silly offers and I get put through to the 'retentions team' a couple more offers that didn't cut I and they eventually listen and my new deal is 50m bb (more than enough for my usage) mixit tv (lowest package) and landline (never use no phone plugged in) for £30 for 18 months
A couple more silly offers and I get put through to the 'retentions team' a couple more offers that didn't cut I and they eventually listen and my new deal is 50m bb (more than enough for my usage) mixit tv (lowest package) and landline (never use no phone plugged in) for £30 for 18 months
I just went through the same dance after a day wasted on the WhatsApp chat.
I am £61 for the M350 broadband, MaxitTV with the BT Sport and a phoneline.
He also said there will be no price rises and I can cancel at anytime with 30 days notice.
Not the best deal but a pound more than I was paying. Better than the £79 they threatened.
I am £61 for the M350 broadband, MaxitTV with the BT Sport and a phoneline.
He also said there will be no price rises and I can cancel at anytime with 30 days notice.
Not the best deal but a pound more than I was paying. Better than the £79 they threatened.
Hedobot said:
Didnt think they even offered 50MB anymore, interesting
It isn't advertised, I was on it before and they upped it to 100 without me even asking for it and as it is only my laptop and phone that connects 100 is wasted, I guess it is thier way of sneakily thinking they can then charge more upon contract renewal for something I have that I never asked forHad my email so straight onto WhatsApp.
Contract up this December (23) but wanted to raise my M250 from £17 to £24.
They offered to remove the price rise completely and stick at £17 for the remainder of my contract, and would then have to renegotiate in December.
The email I have received however, says £13.50 a month until August, when it goes to £22 a month, and then £44 a month from December, which i obviously won't pay.
That will do me for now!!
Contract up this December (23) but wanted to raise my M250 from £17 to £24.
They offered to remove the price rise completely and stick at £17 for the remainder of my contract, and would then have to renegotiate in December.
The email I have received however, says £13.50 a month until August, when it goes to £22 a month, and then £44 a month from December, which i obviously won't pay.
That will do me for now!!
megaphone said:
megaphone said:
I've just got the email, £7 increase on my £15 package, nearly 50%! Will be on the phone again tomorrow, they taking the pi55
So I just got off the phone to Virgin, went straight through to "if you're thinking of leaving us", it took them 30+ mins to answer but finally got through to the Philippines. My £7 rise has been cancelled and 'Johny" was adamant I will now only pay £8/m for the rest of my 13 month contract, he repeated this three times. So either I'm a very special customer or he has made a cock up, or he is wrong and the £7 will go back on the £8 in May taking it back to £15/m. Let's see what happens in May.
Just been called with a "deal" (quotes used on purpose!).
350Mbps and 10Gb O2 sim for £39!?
Alternative was 250Mbps and 100Gb sim for the same price. Oddly, a little bit more tempting as I do like to watch videos without having to connect to whatever wifi is available when I'm out.
Currently, they've got 75GB for £14 on their website.
My current deal - paying £30 for 125Mbps and £6 for 10Gb (ie £36 total). I guess that means £3 increase to have a 100Gb sim. Essentially £10 for 100Gb which is very useful to me for video purposes. (I have recently been making videos while in the car or at the tennis club, and waiting until I got home before uploading them!)
350Mbps and 10Gb O2 sim for £39!?
Alternative was 250Mbps and 100Gb sim for the same price. Oddly, a little bit more tempting as I do like to watch videos without having to connect to whatever wifi is available when I'm out.
Currently, they've got 75GB for £14 on their website.
My current deal - paying £30 for 125Mbps and £6 for 10Gb (ie £36 total). I guess that means £3 increase to have a 100Gb sim. Essentially £10 for 100Gb which is very useful to me for video purposes. (I have recently been making videos while in the car or at the tennis club, and waiting until I got home before uploading them!)
Edited by Hoofy on Thursday 2nd March 18:37
I was on a "special deal" - Fibre Broadband M100 + basic TV package costing £41.75 per month which expires in October. Their recent increase meant it was going up by £11 per month so i opted to cancel our package.
Despite their best efforts to retain us, we have freeview, amazon & netflix so could really ditch the Virgin TV and just leave the broadband. I was going to switch to Vodafone 500MB fibre for £29 month but Virgin called again and offered 250MB connection - broadband only for £25 per month so we're going with that.
What happens with the old TIVO box? I assume it won't work after the month's notice and it'll just be redundant?
PianoManYork said:
I should have virgin fibre to the house available by April when they complete their street cabling work. I only need a fast BB of around 50mb. Is Virgin worth it?
They'll sell a minimum of 125Mb, it'll cost you £15 but after 12 months jump up to £394 a month. (Slight tongue in cheek but they don't do "customer loyalty.)Hoofy said:
PianoManYork said:
I should have virgin fibre to the house available by April when they complete their street cabling work. I only need a fast BB of around 50mb. Is Virgin worth it?
They'll sell a minimum of 125Mb, it'll cost you £15 but after 12 months jump up to £394 a month. (Slight tongue in cheek but they don't do "customer loyalty.)Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff