Virgin Media - Retention Deals?
Discussion
Just phoned them - what a bunch of f
king shysters!
I asked them what the point of a contract was if they could increase the price whenever they liked.
"Well sir as you know it's something all companies are doing"
No it fking well isn't 
Anyway, managed to keep the increase down to £2. I don't want the faff of changing especially with 3 of us working from home.
king shysters!I asked them what the point of a contract was if they could increase the price whenever they liked.
"Well sir as you know it's something all companies are doing"
No it f
king well isn't Anyway, managed to keep the increase down to £2. I don't want the faff of changing especially with 3 of us working from home.
Countdown said:
I don't want the faff of changing especially with 3 of us working from home.
With the amount that I will be saving, it is worth running 2 suppliers for a month to prevent the cockup fairy fluttering her wings in the changeover.Also it will give me both VM and fibre in to the house giving me lots more flexibility to move in the future.
GlenMH said:
Countdown said:
I don't want the faff of changing especially with 3 of us working from home.
With the amount that I will be saving, it is worth running 2 suppliers for a month to prevent the cockup fairy fluttering her wings in the changeover.Also it will give me both VM and fibre in to the house giving me lots more flexibility to move in the future.
I wish I'd known that before, because then I could have cancelled weeks ago.
Countdown said:
Just phoned them - what a bunch of fking shysters!
I asked them what the point of a contract was if they could increase the price whenever they liked.
"Well sir as you know it's something all companies are doing"
No it fking well isn't
Anyway, managed to keep the increase down to £2. I don't want the faff of changing especially with 3 of us working from home.
He wasn’t far off in fairnessking shysters!I asked them what the point of a contract was if they could increase the price whenever they liked.
"Well sir as you know it's something all companies are doing"
No it f
king well isn't Anyway, managed to keep the increase down to £2. I don't want the faff of changing especially with 3 of us working from home.
Sky/Bt/Vodafone/etc are all bumping up their prices
I did the 3hr Whatsapp experience earlier today, following on from the email announcing an in-contract increase of £9 on top of £37pcm. Had the same outcome others have experienced, discounting by the increase amount until end of contract.
> Your next bill will be £25.30 including any pro rata charges as we have changed your package that will be due on 24/04/23 and the bill after that will be £28.00
It remains to be seen what the actual charges will be going forward.
Can't wait for FTTP - it's available at the property behind us (which we currently own). We're in a cul-de-sac so might have to wait longer.
> Your next bill will be £25.30 including any pro rata charges as we have changed your package that will be due on 24/04/23 and the bill after that will be £28.00
It remains to be seen what the actual charges will be going forward.
Can't wait for FTTP - it's available at the property behind us (which we currently own). We're in a cul-de-sac so might have to wait longer.
Edited by Chris Type R on Wednesday 29th March 17:27
Our VM cancelling went through pretty easily. We got a call with a ew offer in, but this was worse than the offer we turned down originally.
Now with Voda for 24 months at £30p/m for 500mb down and 70mb up. 500mb up would have been nice but it is what it is. At least in 2 years if we are still at this house then we have some flexibility to stay, go to another FTTP or go back to VM as new customers.
Now with Voda for 24 months at £30p/m for 500mb down and 70mb up. 500mb up would have been nice but it is what it is. At least in 2 years if we are still at this house then we have some flexibility to stay, go to another FTTP or go back to VM as new customers.
The sales guys must be getting desperate.
Had another call from them today: same price as I am paying (£68/month) with no price increase for 200 TV channels, 100gb O2 sim, talk anytime package and a move from 250Mb/s to 500Mb/s.
But they wouldn't drop the price for just the broadband so cancellation goes in next month, once I have used the 100 quid credit for non-provision of phone service for a couple of weeks.
Had another call from them today: same price as I am paying (£68/month) with no price increase for 200 TV channels, 100gb O2 sim, talk anytime package and a move from 250Mb/s to 500Mb/s.
But they wouldn't drop the price for just the broadband so cancellation goes in next month, once I have used the 100 quid credit for non-provision of phone service for a couple of weeks.
Wh00sher said:
Had the email, 350BB was £33 PCM, going up to £40pcm, I`ve been with them for 25 years, since the ntlworld days. Whatsapp was useless. so I started the cancellation process.
Just had a phonecall from Retentions, offered £32 for the 350 for 18 months.
Explained new customers can get the moneysavingexpert deal of £23.95PM, then £100 cashback which is £18.40 per month with no price rise.
Was told they cant match that and the best is £26 per month for 250MB.
If they don`t call back, I`ll look at one of the SIM options instead, he was very much "take it or leave it", so at the moment, I left it.
Finally sorted this. Had a call from a senior sales rep who covers this area. He is sales in the morning and retentions after lunch. Just had a phonecall from Retentions, offered £32 for the 350 for 18 months.
Explained new customers can get the moneysavingexpert deal of £23.95PM, then £100 cashback which is £18.40 per month with no price rise.
Was told they cant match that and the best is £26 per month for 250MB.
If they don`t call back, I`ll look at one of the SIM options instead, he was very much "take it or leave it", so at the moment, I left it.
He couldn't really do much on the 350 or 250 mb, but said let me look at 1gig, I have more discretion on that.
I thought "here we go, up selling already"
He offered 1gig BB for 18months, headline figure is £32 but he can knock off another £12 so it's 18months 1gig at £20 per month, but with a price rise next April.
I'm delighted with that, I don't need the speed but it's better than any previous offer I had with them.
TheAngryDog said:
Our VM cancelling went through pretty easily. We got a call with a ew offer in, but this was worse than the offer we turned down originally.
Now with Voda for 24 months at £30p/m for 500mb down and 70mb up. 500mb up would have been nice but it is what it is. At least in 2 years if we are still at this house then we have some flexibility to stay, go to another FTTP or go back to VM as new customers.
Absolutely once you have been cabled up it opens up more than double the possibilitiesNow with Voda for 24 months at £30p/m for 500mb down and 70mb up. 500mb up would have been nice but it is what it is. At least in 2 years if we are still at this house then we have some flexibility to stay, go to another FTTP or go back to VM as new customers.
anonymoususer said:
TheAngryDog said:
Our VM cancelling went through pretty easily. We got a call with a ew offer in, but this was worse than the offer we turned down originally.
Now with Voda for 24 months at £30p/m for 500mb down and 70mb up. 500mb up would have been nice but it is what it is. At least in 2 years if we are still at this house then we have some flexibility to stay, go to another FTTP or go back to VM as new customers.
Absolutely once you have been cabled up it opens up more than double the possibilitiesNow with Voda for 24 months at £30p/m for 500mb down and 70mb up. 500mb up would have been nice but it is what it is. At least in 2 years if we are still at this house then we have some flexibility to stay, go to another FTTP or go back to VM as new customers.
Got the letter so called cancellations. Wanted to drop TV as I only got it because they price match a Sky Sports / MotoGP offer last year.
The best they would offer on BB only (500mb or 1gig) was £64/month.
This suprised me as their website usually tells you what prices revert to outside contract, but BB only it suggests the price after month 7 continues until you cancel. Anyone else interpreting this the same?
All they could say to explain this was 'its a new customer offer', even when being probed as to 'what is the standard price out of contract'.
The best they would offer on BB only (500mb or 1gig) was £64/month.
This suprised me as their website usually tells you what prices revert to outside contract, but BB only it suggests the price after month 7 continues until you cancel. Anyone else interpreting this the same?
All they could say to explain this was 'its a new customer offer', even when being probed as to 'what is the standard price out of contract'.
GlenMH said:
The sales guys must be getting desperate.
Had another call from them today: same price as I am paying (£68/month) with no price increase for 200 TV channels, 100gb O2 sim, talk anytime package and a move from 250Mb/s to 500Mb/s.
But they wouldn't drop the price for just the broadband so cancellation goes in next month, once I have used the 100 quid credit for non-provision of phone service for a couple of weeks.
Yeah they are. VM are losing customers hand over fist. Had another call from them today: same price as I am paying (£68/month) with no price increase for 200 TV channels, 100gb O2 sim, talk anytime package and a move from 250Mb/s to 500Mb/s.
But they wouldn't drop the price for just the broadband so cancellation goes in next month, once I have used the 100 quid credit for non-provision of phone service for a couple of weeks.
I've been with them for a good 10 years, and a few before that when I was still with my parents and there isn't a thing about their service that hasn't got worse. With most people not needing TV/Phone deals anymore they're starting to struggle.
Must admit, I'm getting pretty close to sacking them in too. Had a few discounts and a dispute in my favour with the CISAS to keep my price reasonable.
SV_WDC said:
Got the letter so called cancellations. Wanted to drop TV as I only got it because they price match a Sky Sports / MotoGP offer last year.
The best they would offer on BB only (500mb or 1gig) was £64/month.
This suprised me as their website usually tells you what prices revert to outside contract, but BB only it suggests the price after month 7 continues until you cancel. Anyone else interpreting this the same?
All they could say to explain this was 'its a new customer offer', even when being probed as to 'what is the standard price out of contract'.
Do you need that speed? You should be able to get 200mb for £20/m. The best they would offer on BB only (500mb or 1gig) was £64/month.
This suprised me as their website usually tells you what prices revert to outside contract, but BB only it suggests the price after month 7 continues until you cancel. Anyone else interpreting this the same?
All they could say to explain this was 'its a new customer offer', even when being probed as to 'what is the standard price out of contract'.
Good news, they are around the corner here now!
They have their label on my BT pole, do they connect using overhead fibre to the house?
I’m quite happy with my Virgin service & price 250mbps / £20.25 after I called them when they hiked the price
But good to have competition when it’s up in December.
May trial 3G also , says i’ll get 5g here (£20 a month), can give it back if it’s pants..
SV_WDC said:
Thanks for suggestion. Need 500mb, but VM no longer offer it as a standalone & their offer to recontract on that rate was higher than 1gig
See my post above.After going through the cancellation route and rejected a retention call, I'm on 1gig for £20 per month.
Obviously it depends on who you end up dealing with.
SV_WDC said:
Thanks for suggestion. Need 500mb, but VM no longer offer it as a standalone & their offer to recontract on that rate was higher than 1gig
They do on Moneysavingexpert: 38 quid/month. Offer finishes on 3rd April. But of course it is for new customers only...Hence I will be sacking them off.
Wh00sher said:
See my post above.
After going through the cancellation route and rejected a retention call, I'm on 1gig for £20 per month.
Obviously it depends on who you end up dealing with.
Thanks wh00sher. Yeh you've gotten an amazing deal. And the interesting thing is it depends whether you get a second call back as reading the previous pages not everyone has! After going through the cancellation route and rejected a retention call, I'm on 1gig for £20 per month.
Obviously it depends on who you end up dealing with.
So then the risk might be that I go back with my tail between my legs before the cancellation actually goes through because, annoyingly, Open Reach have upgraded every property in my area to FTTP apart from my building. This is despite being right next to the exchange (its 30 meters away). They have said they're at capacity with no further plans to upgrade. If I moved next door I'd get it!
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