Virgin Media - Retention Deals?

[outnumbered]

I had calls on both.

[SCEtoAUX]

Well we have John Lewis Fibre. No TV included of course but it only costs £29/month on a 12 month contract, with a £75 John Lewis gift voucher included. Free router as well of course.

76 Mb/s and I can easily stream two lots of 4k video at once without any issues.

I know Virgin is fibre all the way, and I know it includes a TV service, but I have Netflix and Prime giving me all the content I could ever want. So I'm only paying just over £40/month for the whole smash, which of course also includes some other Amazon stuff.

[jamal6008]

No calls today....Let's see. Maybe tomorrow?

[kusuka]

Just wanted to remind, Virgin Money has very good packages from time to time. And it appears to be open to everyone (only new customers).
Virgin contact center wouldn't price match these, but you could cancel (30 they notice), at the meantime apply using your spouse's name and get a connection booking just after the last day of your current connection.

https://www.virginmediapartners.com/vmvirginmoney3...

[Grumpy old git]

jamal6008 said:

No calls today....Let's see. Maybe tomorrow?

They called me twice a day for three weeks when I cancelled then gave up, no sticking power. If you want them to call might be worth logging into myvirginmedia and adding your mobile number, and ticking the marketing box for calls.

[hotchy]

kusuka said:

Just wanted to remind, Virgin Money has very good packages from time to time. And it appears to be open to everyone (only new customers).
Virgin contact center wouldn't price match these, but you could cancel (30 they notice), at the meantime apply using your spouse's name and get a connection booking just after the last day of your current connection.

https://www.virginmediapartners.com/vmvirginmoney3...

Uswitch have an exclusive 100mb andphone deal for £25 for virgin and that's cheaper than the partners site does. Obviously depends what your after.

[megaphone]

hotchy said:

kusuka said:

Just wanted to remind, Virgin Money has very good packages from time to time. And it appears to be open to everyone (only new customers).
Virgin contact center wouldn't price match these, but you could cancel (30 they notice), at the meantime apply using your spouse's name and get a connection booking just after the last day of your current connection.

https://www.virginmediapartners.com/vmvirginmoney3...

Uswitch have an exclusive 100mb andphone deal for £25 for virgin and that's cheaper than the partners site does. Obviously depends what your after.

Quidco are doing £130 cash back on a 50Mbps £28/m deal. Works out at £17/m. 100mbps is £22/m. New customers only though.

https://www.quidco.com/virgin-media/?st=virgin&amp...

Edited by megaphone on Tuesday 18th February 09:32

[jamal6008]

Grumpy old git said:

They called me twice a day for three weeks when I cancelled then gave up, no sticking power. If you want them to call might be worth logging into myvirginmedia and adding your mobile number, and ticking the marketing box for calls.

I have ticked the marketing box but couldn't see my mobile number anywhere.

[jamal6008]

That's officially a week and no calls. Anyone else had similar experience?

[megaphone]

jamal6008 said:

That's officially a week and no calls. Anyone else had similar experience?

Have you have actually signed up to a new provider and asked for you number to be ported across?

[jamal6008]

megaphone said:

Have you have actually signed up to a new provider and asked for you number to be ported across?

No, not done that yet.

[megaphone]

jamal6008 said:

megaphone said:

Have you have actually signed up to a new provider and asked for you number to be ported across?

No, not done that yet.

That's what you need to do, if not they may call your bluff.

[Hoofy]

Start with this: https://broadband.comparethemarket.com/packages

[jamal6008]

megaphone said:

That's what you need to do, if not they may call your bluff.

Well if I do that then isn't it too late for me to cancel the contract with new provider and stay with virgin media. This just seems like too much of a hassle to me? Especially porting the number when I want to stay?

[jamal6008]

Hoofy said:

Start with this: https://broadband.comparethemarket.com/packages

Thanks

The highest speed I can get with any other provider is around 60mbps

[Hoofy]

jamal6008 said:

megaphone said:

That's what you need to do, if not they may call your bluff.

Well if I do that then isn't it too late for me to cancel the contract with new provider and stay with virgin media. This just seems like too much of a hassle to me? Especially porting the number when I want to stay?

That's the way you have to do it nowadays. Be prepared to move to demonstrate you're willing to jump. It is worth it if it saves you £20 a month or whatever. The point is, they are counting on people not wanting to have the faff of leaving so they just suck up the ever increasing prices.

[jamal6008]

Hoofy said:

That's the way you have to do it nowadays. Be prepared to move to demonstrate you're willing to jump. It is worth it if it saves you £20 a month or whatever. The point is, they are counting on people not wanting to have the faff of leaving so they just suck up the ever increasing prices.

I wouldn't even think twice before leaving if we had another fibre company in this area that offered decent speeds. This is the whole problem.

[Saleen836]

jamal6008 said:

Hoofy said:

That's the way you have to do it nowadays. Be prepared to move to demonstrate you're willing to jump. It is worth it if it saves you £20 a month or whatever. The point is, they are counting on people not wanting to have the faff of leaving so they just suck up the ever increasing prices.

I wouldn't even think twice before leaving if we had another fibre company in this area that offered decent speeds. This is the whole problem.

When i was negotiating with them new customers were getting a much better deal than existing customers, I told them to cancel my contract and I would sign up as a new customer after the 30 day wait period to get the much better deal, funnily enough they then offered me the same deal

[Turn7]

Saleen836 said:

jamal6008 said:

Hoofy said:

That's the way you have to do it nowadays. Be prepared to move to demonstrate you're willing to jump. It is worth it if it saves you £20 a month or whatever. The point is, they are counting on people not wanting to have the faff of leaving so they just suck up the ever increasing prices.

I wouldn't even think twice before leaving if we had another fibre company in this area that offered decent speeds. This is the whole problem.

When i was negotiating with them new customers were getting a much better deal than existing customers, I told them to cancel my contract and I would sign up as a new customer after the 30 day wait period to get the much better deal, funnily enough they then offered me the same deal

I was always under the impression that if you tried that, they would just laugh and inform you that are already a punter and would not be offered those deals ?

[jamal6008]

Turn7 said:

I was always under the impression that if you tried that, they would just laugh and inform you that are already a punter and would not be offered those deals ?

Pretty sure that time period is now changed isn't it. its no longer 30 days, its 3 months wait.

What happens if you get contract on your partners name? Is it address specific? How can they fight with you and refuse it if its on another name?