Virgin Media - Retention Deals?
Discussion
Phoned to cancel today. Been with Virgin 30+ years since the Telewest days and in various properties. Currently have the 200mb broadband, TV with Sky/BT Sports, and a landline that's never even had a phone plugged into it. Bill has leapt from £87 to £131.
Held for about 20 minutes till I got an answer on the 0345 number. Polite and friendly conversation - pointed out I could pretty much halve the bill with BT fibre and an identical TV package.
OK, he said, gave me a cancellation date and sent me an email.
I'd much rather stay with them, because of both the faff and the 200mb - when my teenage daughters are staying this gets fairly well battered. I can only get 70mb or so with BT, but it should be enough for £70 a month.
Reckon I'll get a call from retentions?
Held for about 20 minutes till I got an answer on the 0345 number. Polite and friendly conversation - pointed out I could pretty much halve the bill with BT fibre and an identical TV package.
OK, he said, gave me a cancellation date and sent me an email.
I'd much rather stay with them, because of both the faff and the 200mb - when my teenage daughters are staying this gets fairly well battered. I can only get 70mb or so with BT, but it should be enough for £70 a month.
Reckon I'll get a call from retentions?
I called yesterday as I saw my 'discount' was ending a month today and my basic TV and 350mb broadband was going to rocket up to £70.
I just said 'I noticed that my discount ends next month, is it possible to extend that or could I cancel my services please'
2 Minutes of computer tapping later I get a 'Certainly sir, I'll extend your discount for another 18 months' Meaning I'm £48 a month (compared to £52 for new customers)
I just said 'I noticed that my discount ends next month, is it possible to extend that or could I cancel my services please'
2 Minutes of computer tapping later I get a 'Certainly sir, I'll extend your discount for another 18 months' Meaning I'm £48 a month (compared to £52 for new customers)
While i would give up Virgin in a hesartbeat Now up to 134 pm!!!!!! I would lose a lot of the stuff on the HDrive. in the good old days you could do a DVD of save programmes but now it is this ransom they hold over you...change and lose the lot.
I have looked at the other providers and ben on all of them but ccnnot make head nor tail of what their packages are
I have looked at the other providers and ben on all of them but ccnnot make head nor tail of what their packages are
I need unlimited European phone calls to mobiles and Virgin seemed the only ones who do it now, apart for Vonage but their service is so very poor.
Tried several phone numbers to get throug to virgin a recording said that because of the virus staff are not working and hung up. Seems odd that a media and internet company can not set up their workers to work from home?
Already have broad band with Virgin and agreed to telephone and tv package. Got the details through tonight they are charging me £35 setup fee, but I am already a customer so they shouldn't be charging me this?
There is no email I can get through to on, no chat, help line numbers not working just that one number!!!
Already starting to regret going back!
Tried several phone numbers to get throug to virgin a recording said that because of the virus staff are not working and hung up. Seems odd that a media and internet company can not set up their workers to work from home?
Hoofy said:
Try 0800 9522277.
So tried this number, worked thank you Hoofy, although it took an hour before I got through to anyone.Already have broad band with Virgin and agreed to telephone and tv package. Got the details through tonight they are charging me £35 setup fee, but I am already a customer so they shouldn't be charging me this?
There is no email I can get through to on, no chat, help line numbers not working just that one number!!!
Already starting to regret going back!
silverfoxcc said:
While i would give up Virgin in a hesartbeat Now up to 134 pm!!!!!! I would lose a lot of the stuff on the HDrive. in the good old days you could do a DVD of save programmes but now it is this ransom they hold over you...change and lose the lot.
I have looked at the other providers and ben on all of them but ccnnot make head nor tail of what their packages are
I'm sure you could improve on 134 a month by cancelling and waiting for the retention call. If they don't call, just ring them and cancel the cancellation, you haven't lost anything?I have looked at the other providers and ben on all of them but ccnnot make head nor tail of what their packages are
Anyone coming to the end of their current contract,you might be get the following email shortly (unless you have it allready)
[b]Let’s get to it: after the last four months, and the uncertainty of what’s ahead, there’s no more business as usual. That’s why we aren’t raising your price this year as we normally would.
This means the price you pay for your current package right now will stay the same for the rest of 2020.
There are no catches, and there’s nothing you need to do. In the meantime, we’ll keep investing in our network and doing all we can to make sure you stay connected.
For more on what we’ve done to look after our people and customers during this time, please head over here.
Take care, and thank you for being with us.
The Virgin Media team[/b]
[b]Let’s get to it: after the last four months, and the uncertainty of what’s ahead, there’s no more business as usual. That’s why we aren’t raising your price this year as we normally would.
This means the price you pay for your current package right now will stay the same for the rest of 2020.
There are no catches, and there’s nothing you need to do. In the meantime, we’ll keep investing in our network and doing all we can to make sure you stay connected.
For more on what we’ve done to look after our people and customers during this time, please head over here.
Take care, and thank you for being with us.
The Virgin Media team[/b]
Saleen836 said:
Anyone coming to the end of their current contract,you might be get the following email shortly (unless you have it allready)
[b]Let’s get to it: after the last four months, and the uncertainty of what’s ahead, there’s no more business as usual. That’s why we aren’t raising your price this year as we normally would.
This means the price you pay for your current package right now will stay the same for the rest of 2020.
There are no catches, and there’s nothing you need to do. In the meantime, we’ll keep investing in our network and doing all we can to make sure you stay connected.
For more on what we’ve done to look after our people and customers during this time, please head over here.
Take care, and thank you for being with us.
The Virgin Media team[/b]
Just got that email, I'm 2 mnths into a new contract. Maybe they have got he message! [b]Let’s get to it: after the last four months, and the uncertainty of what’s ahead, there’s no more business as usual. That’s why we aren’t raising your price this year as we normally would.
This means the price you pay for your current package right now will stay the same for the rest of 2020.
There are no catches, and there’s nothing you need to do. In the meantime, we’ll keep investing in our network and doing all we can to make sure you stay connected.
For more on what we’ve done to look after our people and customers during this time, please head over here.
Take care, and thank you for being with us.
The Virgin Media team[/b]
Saleen836 said:
Anyone coming to the end of their current contract,you might be get the following email shortly (unless you have it allready)
[b]Let’s get to it: after the last four months, and the uncertainty of what’s ahead, there’s no more business as usual. That’s why we aren’t raising your price this year as we normally would.
This means the price you pay for your current package right now will stay the same for the rest of 2020.
There are no catches, and there’s nothing you need to do. In the meantime, we’ll keep investing in our network and doing all we can to make sure you stay connected.
For more on what we’ve done to look after our people and customers during this time, please head over here.
Take care, and thank you for being with us.
The Virgin Media team[/b]
Got it today and read it as "we won't put up your package price". I'm assuming it doesn't mean that they will keep applying the discount, I'm planning on ringing them to check.[b]Let’s get to it: after the last four months, and the uncertainty of what’s ahead, there’s no more business as usual. That’s why we aren’t raising your price this year as we normally would.
This means the price you pay for your current package right now will stay the same for the rest of 2020.
There are no catches, and there’s nothing you need to do. In the meantime, we’ll keep investing in our network and doing all we can to make sure you stay connected.
For more on what we’ve done to look after our people and customers during this time, please head over here.
Take care, and thank you for being with us.
The Virgin Media team[/b]
Big Pants said:
Phoned to cancel today. Been with Virgin 30+ years since the Telewest days and in various properties. Currently have the 200mb broadband, TV with Sky/BT Sports, and a landline that's never even had a phone plugged into it. Bill has leapt from £87 to £131.
Held for about 20 minutes till I got an answer on the 0345 number. Polite and friendly conversation - pointed out I could pretty much halve the bill with BT fibre and an identical TV package.
OK, he said, gave me a cancellation date and sent me an email.
I'd much rather stay with them, because of both the faff and the 200mb - when my teenage daughters are staying this gets fairly well battered. I can only get 70mb or so with BT, but it should be enough for £70 a month.
Reckon I'll get a call from retentions?
I was just about to press the button on switching to Sky today (their offer ends tomorrow) when I thought I might as well give Virgin one more opportunity to retain me. Took 20+ minutes to get through, but 10 minutes later and I now have everything above for £83 per month for the next 18 months.Held for about 20 minutes till I got an answer on the 0345 number. Polite and friendly conversation - pointed out I could pretty much halve the bill with BT fibre and an identical TV package.
OK, he said, gave me a cancellation date and sent me an email.
I'd much rather stay with them, because of both the faff and the 200mb - when my teenage daughters are staying this gets fairly well battered. I can only get 70mb or so with BT, but it should be enough for £70 a month.
Reckon I'll get a call from retentions?
I'm not convinced I'd have received an outbound call from retentions. Glad I called back, because I'd call that a result.
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