Virgin Media - Retention Deals?
Discussion
gus607 said:
I recently set the ball rolling to leave VM specifically requesting no phone calls to haggle a new deal. Instead VM now send me emails instead. Got one yesterday M100 with weekend calls £27.
No thanks.
Present soon to go VM contract M200 plus free w/e calls, £60.75.
While I was cancelling VM offered me M200 for £28No thanks.
Present soon to go VM contract M200 plus free w/e calls, £60.75.
mmm-five said:
Phunk said:
Issue with 5G is that the upload speeds are generally a bit crap and use 4G.
Most providers apart from Three use a slower 5G wavelength. Here’s the ‘incredible 5G speeds’ I get from Virgin Mobile (Vodafone)
My old EE 4G contract was faster!
Ditto.Most providers apart from Three use a slower 5G wavelength. Here’s the ‘incredible 5G speeds’ I get from Virgin Mobile (Vodafone)
My old EE 4G contract was faster!
My 4G signal is stronger/faster than my 5G signal - average is 100mbps (4G) vs 50mbps (5G) - and 5G keeps disappearing, so have my phone set to 4G only to save it using power searching for 5G all the time.
https://youtu.be/dNQygLeDGS4
Toolslinger said:
Evening all
Just thought I post up the retention deal I’ve just agreed
Maxit tv
Talk weekends
M200 fibre broadband
Sky sports collection inc bt sport
£59.25
18 month contract
Hope this helps someone.
Interesting thanks...Just thought I post up the retention deal I’ve just agreed
Maxit tv
Talk weekends
M200 fibre broadband
Sky sports collection inc bt sport
£59.25
18 month contract
Hope this helps someone.
Wonder how much for Maxit and just 100MB ...
Why they feel they need to push 200 + i have no idea.
I have 200 but 100 would be fine.. would they bloody budge and just give it to me.... FFS
Well renewal time is coming soon and I am willing to slum it on 4G rather than play Virgin Hokeee Kookee again.
Just got off of two days of WhatsApp chat with them...because they said this would be quicker than calling on the phone 
Currently have the Ultimate Oomph package (all TV, sports & movies, 600meg BB, unlimited mobile SIM, anytime landline) at £99/month.
Got the price increase letter through last month, and then the end of contract letter this month, which would make a new contract price of £177/month
My opening gambit was simply to ask for the new customer price of £89/month (or £89/month with a free TV last month)...which was a straight no.
So spent the next 2 days, waiting an hour between replies (when they were open), and finally agreeing on the Ultimate Volt package (the new name for Ultimate Oomph) with the upgrade to UHD sports and movies and 1gig broadband and new boxes for £106...which is less than I would have been paying if they'd simply left the contract price as it was and added the annual price rise...and I wouldn't have bothered calling up to challenge that.
Currently have the Ultimate Oomph package (all TV, sports & movies, 600meg BB, unlimited mobile SIM, anytime landline) at £99/month.
Got the price increase letter through last month, and then the end of contract letter this month, which would make a new contract price of £177/month
My opening gambit was simply to ask for the new customer price of £89/month (or £89/month with a free TV last month)...which was a straight no.
So spent the next 2 days, waiting an hour between replies (when they were open), and finally agreeing on the Ultimate Volt package (the new name for Ultimate Oomph) with the upgrade to UHD sports and movies and 1gig broadband and new boxes for £106...which is less than I would have been paying if they'd simply left the contract price as it was and added the annual price rise...and I wouldn't have bothered calling up to challenge that.
Edited by mmm-five on Friday 25th February 09:53
Hedobot said:
Interesting thanks...
Wonder how much for Maxit and just 100MB ...
Why they feel they need to push 200 + i have no idea.
I have 200 but 100 would be fine.. would they bloody budge and just give it to me.... FFS
Well renewal time is coming soon and I am willing to slum it on 4G rather than play Virgin Hokeee Kookee again.
Just to clarify,we were on 100mb broadband on our previous deal.They offered 200mb without me asking.Must admit I can’t tell the difference.Wonder how much for Maxit and just 100MB ...
Why they feel they need to push 200 + i have no idea.
I have 200 but 100 would be fine.. would they bloody budge and just give it to me.... FFS
Well renewal time is coming soon and I am willing to slum it on 4G rather than play Virgin Hokeee Kookee again.
I used the price hikes as an opportunity to shop around, especially since FTTP was put in our road in the last 6 months. We pay £33 a month for M200 only.
I spent a decent amount of time on the phone with Virgin telling them I will stay if they offer me the same as new customers (M200 for £28). They wouldn't so I cancelled.
Vodafone have a stonking deal on FTTP right now if you have a mobile contract with them: 500mbps for £29! We'll be giving that a go.
A week later and I've 'missed' 5 calls from Virgin retentions so far today. If they hadn't taken the piss with price rises, I'd still be giving them money for another 14 months!
I spent a decent amount of time on the phone with Virgin telling them I will stay if they offer me the same as new customers (M200 for £28). They wouldn't so I cancelled.
Vodafone have a stonking deal on FTTP right now if you have a mobile contract with them: 500mbps for £29! We'll be giving that a go.
A week later and I've 'missed' 5 calls from Virgin retentions so far today. If they hadn't taken the piss with price rises, I'd still be giving them money for another 14 months!
My contract ended and I was going from £51 to £67. Phoned the 0800 number mentioned earlier in this thread and after ages on hold I got though to cancellations, a quick discussion and I'm now paying £41 a month for the same package which beats there brand new customer price of £47 so I'm very happy 
Just been looking at my bill and been on the phone to VM customer retentions - the billing is so confusing, even the CS operator cant make head or tail of it.
Even though the deal they are offering me is a few quid more expensive than for a new customer, they said you wont have to pay a setup fee of £35. I said obviously because im setup - i mentioned unless they charge £35 for doing nothing its not really something they are losing out on.
Anyway i due to be disconnected on 8th April - ill see if they call me back with something
Even though the deal they are offering me is a few quid more expensive than for a new customer, they said you wont have to pay a setup fee of £35. I said obviously because im setup - i mentioned unless they charge £35 for doing nothing its not really something they are losing out on.
Anyway i due to be disconnected on 8th April - ill see if they call me back with something
Was currently on M100 & Talk weekends paying £24.50 a month. Then the £3.25 increase came so i called to have that waived for 6 months. Coincidently my contract was coming to an end and would have meant £43 a month going forward for the exact same package.
Called to cancel and they could offer me a discount but not as good as a new customer, so i cancelled because loyalty isnt rewarded anymore.
Got a call today and he offered me the same package as im currently on for £17/month, i said its too much and got it for £14/m on an 18 month contract.
He also said i wouldnt be affected by any price rises in the contract period - im a bit sceptical about that but well see.
Called to cancel and they could offer me a discount but not as good as a new customer, so i cancelled because loyalty isnt rewarded anymore.
Got a call today and he offered me the same package as im currently on for £17/month, i said its too much and got it for £14/m on an 18 month contract.
He also said i wouldnt be affected by any price rises in the contract period - im a bit sceptical about that but well see.
This is a good thread!
Our very basic contract at £28/month was coming to an end, and going up to £45 (or £48.95, for some reason which I didn't understand).
I called the 0800 number and chose the 'I'm thinking of leaving' option and they came down to £25, then £20, then £18. Not much haggling required. That's for another 18 month contract, and again with a fixed price (and I'm dubious about that too). I'm expecting a confirmatory eMail in the next 48 hours.
Let's see what that email says, but if it is as they promised then I've saved £30/month, or £360/year.
Our very basic contract at £28/month was coming to an end, and going up to £45 (or £48.95, for some reason which I didn't understand).
I called the 0800 number and chose the 'I'm thinking of leaving' option and they came down to £25, then £20, then £18. Not much haggling required. That's for another 18 month contract, and again with a fixed price (and I'm dubious about that too). I'm expecting a confirmatory eMail in the next 48 hours.
Let's see what that email says, but if it is as they promised then I've saved £30/month, or £360/year.
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff