HP 255 G6 4GB 256GB Laptop problems
Discussion
227bhp said:
Thanks for taking the time to post.
One of them was wiped clean and started again from scratch - twice.
I have a sneaky suspicion that it's one of two programs i've loaded up from disc (one is very new on the market), if it isn't that one then it's the other. What I have done is uninstalled it and i'll see if it behaves now. That seems like a good start to me?
I can also contact the producers of it to see if they have had any other reported problems.
That seems sensible. One of them was wiped clean and started again from scratch - twice.
I have a sneaky suspicion that it's one of two programs i've loaded up from disc (one is very new on the market), if it isn't that one then it's the other. What I have done is uninstalled it and i'll see if it behaves now. That seems like a good start to me?
I can also contact the producers of it to see if they have had any other reported problems.
Has it made any difference?
Condi said:
227bhp said:
Thanks for taking the time to post.
One of them was wiped clean and started again from scratch - twice.
I have a sneaky suspicion that it's one of two programs i've loaded up from disc (one is very new on the market), if it isn't that one then it's the other. What I have done is uninstalled it and i'll see if it behaves now. That seems like a good start to me?
I can also contact the producers of it to see if they have had any other reported problems.
That seems sensible. One of them was wiped clean and started again from scratch - twice.
I have a sneaky suspicion that it's one of two programs i've loaded up from disc (one is very new on the market), if it isn't that one then it's the other. What I have done is uninstalled it and i'll see if it behaves now. That seems like a good start to me?
I can also contact the producers of it to see if they have had any other reported problems.
Has it made any difference?
In order to send a laptop back you have to call HP in India first, they try to fix it, if they can't they give you a form which allows you to send it back. The first woman I rang just cleared it off and we went back to factory settings, this didn't work.
So on my next call the guy did what the chap up there ^^ pointed out, we did this:
https://support.hp.com/us-en/document/c03413399
"Remove the check mark next to Automatically restart under System Failure, then click OK."
And it's shut down and restarted on its own a further two times since
I'll ring them again, maybe tomorrow.
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