Locked IPad's

[robbieduncan]

98elise said:

No idea as not my area, but when the kit was returned a awful lot of the iPads could not be reused because we did not have the passwords. End users just asume you can reset them so would just return their kit by courier with no account details.

We inherited the iPads/users as part of a TUPE situation so we didn't set the policy up.

Any competent business supplying iPads to it's staff should be using MDM. A MDM enrolled iPad can have activation lock removed by the business and reset without access to the iCloud account details:

https://support.apple.com/en-gb/HT202804

I am not sure if this could be used by the OP to remove the lock from the iPads he has. If there is a way to enrole the device to MDM from the current state perhaps that would work?

[98elise]

robbieduncan said:

98elise said:

No idea as not my area, but when the kit was returned a awful lot of the iPads could not be reused because we did not have the passwords. End users just asume you can reset them so would just return their kit by courier with no account details.

We inherited the iPads/users as part of a TUPE situation so we didn't set the policy up.

Any competent business supplying iPads to it's staff should be using MDM. A MDM enrolled iPad can have activation lock removed by the business and reset without access to the iCloud account details:

https://support.apple.com/en-gb/HT202804

I am not sure if this could be used by the OP to remove the lock from the iPads he has. If there is a way to enrole the device to MDM from the current state perhaps that would work?

I believe they had airwatch. It might have been related to an IOS update. As I say, not my area though and my eyes glaze over when people start discussing apple products