Broadband rip off
Discussion
Jimboka said:
I received the letter, £3.50 a month increase
5 minute phone call, was given a £3.50 reduction for 6 months, still a rolling contract as it were.
So £31.50 for 200mbps BB only
Happy to pay that as my ‘openreach’ copper line is pants, whoever rebadges it
See - this annoys me even more.5 minute phone call, was given a £3.50 reduction for 6 months, still a rolling contract as it were.
So £31.50 for 200mbps BB only
Happy to pay that as my ‘openreach’ copper line is pants, whoever rebadges it
When I was talking to them about prices yesterday, they offered to reduce my current 100Mb/s + landline deal to 50Mb/s broadband only for...... £34.
That seems rather crap if the same provider is giving you 200Mb/s broadband only for £31.50.
I'm very happy to be leaving - am less happy I need to call them today to make sure I'm leaving on the date I asked for though.
I'm ashamed of myself, but Virgin have persuaded me to stay.
Yesterday, the cheapest deal they offered me was 50MB broadband only for £34.
Today, it seems 50MB broadband only is £19. And 100MB broadband only is £24. 100MB broadband + phone (what I have now) would be £36 - which is about £10 cheaper than yesterday, and £20 cheaper than it was going to be next month.
I don't use the phone, so will switch to 100MB for £24.
I am still annoyed that these weren't offered yesterday, and think their customer service sucks. But it is less hassle than changing, and it will be faster - and cheaper - than switching for now.
Yesterday, the cheapest deal they offered me was 50MB broadband only for £34.
Today, it seems 50MB broadband only is £19. And 100MB broadband only is £24. 100MB broadband + phone (what I have now) would be £36 - which is about £10 cheaper than yesterday, and £20 cheaper than it was going to be next month.
I don't use the phone, so will switch to 100MB for £24.
I am still annoyed that these weren't offered yesterday, and think their customer service sucks. But it is less hassle than changing, and it will be faster - and cheaper - than switching for now.
davek_964 said:
I'm ashamed of myself, but Virgin have persuaded me to stay.
Yesterday, the cheapest deal they offered me was 50MB broadband only for £34.
Today, it seems 50MB broadband only is £19. And 100MB broadband only is £24. 100MB broadband + phone (what I have now) would be £36 - which is about £10 cheaper than yesterday, and £20 cheaper than it was going to be next month.
I don't use the phone, so will switch to 100MB for £24.
I am still annoyed that these weren't offered yesterday, and think their customer service sucks. But it is less hassle than changing, and it will be faster - and cheaper - than switching for now.
was that via a call back to you ? Yesterday, the cheapest deal they offered me was 50MB broadband only for £34.
Today, it seems 50MB broadband only is £19. And 100MB broadband only is £24. 100MB broadband + phone (what I have now) would be £36 - which is about £10 cheaper than yesterday, and £20 cheaper than it was going to be next month.
I don't use the phone, so will switch to 100MB for £24.
I am still annoyed that these weren't offered yesterday, and think their customer service sucks. But it is less hassle than changing, and it will be faster - and cheaper - than switching for now.
If I was to bin (in my case Virgin, and my parents' case BT) in favour of 4g broadband I would still want to retain a landline for calling only.
Looking at various options, the Post Office seems to offer landline only from £12 to £20 a month depending on which package you use. I presume they just take over the BT line (would likely need new line installed for the Virgin one).
Has anyone any experience of the Post Office service? They do BB as well but it seems very slow.
Looking at various options, the Post Office seems to offer landline only from £12 to £20 a month depending on which package you use. I presume they just take over the BT line (would likely need new line installed for the Virgin one).
Has anyone any experience of the Post Office service? They do BB as well but it seems very slow.
I swear to god I hadn't read this thread prior to me just now getting off of the phone to Virgin.
I've had enough of companies taking the piss so have decided to cancel my contract with them. Also cancelled Amazon prime today too - for a different reason but equally as piss boiling.
It took a LOT of effort to persuade Virgin on the phone that I wanted to cancel, the guy was a really cocky t
t. I kept repeatedly confirming that I just want to cancel, he would say we have to tell you what offers we can give you, he then proceeded to say x,y,z. There would be a pause. I would then say thank you, I have listened to you, now please listen to me, I just want to cancel all of my services. He came back with so you wouldn't even stay with us if it were free. I turned around and politely said no, I wouldn't stay with you if you gave me money to do so either. He then laughed and said ok bye and hung up.
I'm tired of the same old every few months having to negotiate a "deal" with them. I am a heavy broadband user but I can make lifestyle changes and am happy to go with a 4G sim only package. My router already has the ability to accommodate a sim so bye Virgin, you've lost a customer, I'll never be back. I know little old me not paying "x" amount per month anymore isn't going to worry you but I'm sure I won't be the last person to do so.
I've had enough of companies taking the piss so have decided to cancel my contract with them. Also cancelled Amazon prime today too - for a different reason but equally as piss boiling.
It took a LOT of effort to persuade Virgin on the phone that I wanted to cancel, the guy was a really cocky t
t. I kept repeatedly confirming that I just want to cancel, he would say we have to tell you what offers we can give you, he then proceeded to say x,y,z. There would be a pause. I would then say thank you, I have listened to you, now please listen to me, I just want to cancel all of my services. He came back with so you wouldn't even stay with us if it were free. I turned around and politely said no, I wouldn't stay with you if you gave me money to do so either. He then laughed and said ok bye and hung up.I'm tired of the same old every few months having to negotiate a "deal" with them. I am a heavy broadband user but I can make lifestyle changes and am happy to go with a 4G sim only package. My router already has the ability to accommodate a sim so bye Virgin, you've lost a customer, I'll never be back. I know little old me not paying "x" amount per month anymore isn't going to worry you but I'm sure I won't be the last person to do so.
davek_964 said:
Jimboka said:
I received the letter, £3.50 a month increase
5 minute phone call, was given a £3.50 reduction for 6 months, still a rolling contract as it were.
So £31.50 for 200mbps BB only
Happy to pay that as my ‘openreach’ copper line is pants, whoever rebadges it
See - this annoys me even more.5 minute phone call, was given a £3.50 reduction for 6 months, still a rolling contract as it were.
So £31.50 for 200mbps BB only
Happy to pay that as my ‘openreach’ copper line is pants, whoever rebadges it
When I was talking to them about prices yesterday, they offered to reduce my current 100Mb/s + landline deal to 50Mb/s broadband only for...... £34.
That seems rather crap if the same provider is giving you 200Mb/s broadband only for £31.50.
I'm very happy to be leaving - am less happy I need to call them today to make sure I'm leaving on the date I asked for though.
steve2 said:
I am in the process of sorting out our broadband at work as our contract with BT has expired and it goes from £45 to £80??
So have had a quote from Virgin and they have offered £45 on an 18 month contract but reading the stories on here I am not going with them.
BT want £54 on a 2 year contract which is no good to us as my partner wants to retire in 18 months and does not want his name on anything so need a 18 month contract broadband only and we do not need a lot, currently have 6 mb download and .8 upload so something around 30 would be nice, any recommendations?
Look at Zen. Not the cheapest, but very reliable.So have had a quote from Virgin and they have offered £45 on an 18 month contract but reading the stories on here I am not going with them.
BT want £54 on a 2 year contract which is no good to us as my partner wants to retire in 18 months and does not want his name on anything so need a 18 month contract broadband only and we do not need a lot, currently have 6 mb download and .8 upload so something around 30 would be nice, any recommendations?
You should count yourselves lucky, I've just moved to a property in the middle of nowhere, new build so I checked on-line for BT and they quoted 67Mb/s so signed up for phone and BB, upon checkout the page said the would need to check...
Roll forward 2 weeks (remember I have no phone line at all) an engineer rolls up looks puzzled, there's 2 telegraph poles within sight of my house, neither of those are what he's looking for for the connection... turns out it's across a field - nothing he can do.
BT phone a few days later, say they need landowners permission to enter the field and run a cable across, plus cut some trees back to get the cherry picker in, earliest estimate is 2 months!!! When asked what kind of speed I will get it has dropped from 67Mb/s as quoted on their site to a max of 7Mb/s.
I'm holding off cancelling while they do all of the work, wife just wants a phone line now, so stumped for 4G BB...
So my question is is it worth getting an antenna for this box, moving it (it is next to a window) or getting another 4G router (Netgear for example)?
Roll forward 2 weeks (remember I have no phone line at all) an engineer rolls up looks puzzled, there's 2 telegraph poles within sight of my house, neither of those are what he's looking for for the connection... turns out it's across a field - nothing he can do.
BT phone a few days later, say they need landowners permission to enter the field and run a cable across, plus cut some trees back to get the cherry picker in, earliest estimate is 2 months!!! When asked what kind of speed I will get it has dropped from 67Mb/s as quoted on their site to a max of 7Mb/s.
I'm holding off cancelling while they do all of the work, wife just wants a phone line now, so stumped for 4G BB...
Slushbox said:
4G unlimited mobile broadband. Up to 45-60 mb/s down, £22 a month from Three.
External or window mount antennas for marginal areas.
Free VOIP 'landline' numbers from Sipgate Basic, once you've got the broadband working.
See lengthy 4G broadband thread in this section for details.
Say goodbye to Virgin woes.
So I'm now in this boat with Three but only get 14Mb/s max with a full signal according to the LED's on the supplied Huawei router.External or window mount antennas for marginal areas.
Free VOIP 'landline' numbers from Sipgate Basic, once you've got the broadband working.
See lengthy 4G broadband thread in this section for details.
Say goodbye to Virgin woes.
So my question is is it worth getting an antenna for this box, moving it (it is next to a window) or getting another 4G router (Netgear for example)?
Freakuk said:
So I'm now in this boat with Three but only get 14Mb/s max with a full signal according to the LED's on the supplied Huawei router.
So my question is is it worth getting an antenna for this box, moving it (it is next to a window) or getting another 4G router (Netgear for example)?
If you hop over to the 4G Home broadband thread, the others will dive in.So my question is is it worth getting an antenna for this box, moving it (it is next to a window) or getting another 4G router (Netgear for example)?
Essentially, finding the 'best signal' involves much jiggery-pokery in every corner of the house, rotating the router, etc. Even a few inches movement can be significant.
The Huawei router internal antennas are pretty good, in the Advanced/Router/System/Device information page you can read off the real signal strength figures.
I've compared three routers with the Huawei B311 Homefi, it does a very decent job with 3G/4G, so it's probably not wise to buy a new router, yet.
Testing:
Is the router hooked up to a 4G signal? (Bright cyan light) 3G light is dark blue. (Test speeds with an ethernet lead, rather than Wifi.)
The default is 'Auto' so it can hook up to 3G signals. Check the router, and also try '3G Only' and 4G Only' in 'Network Settings/Mobile Network Searching'. 3G can give up to 20 Mb/s. 4G up to about 45 Mb/s with the HomeFi. Mast contention (many other users) can slow this at peak periods.
The 4G broadband thread:
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Edited by Slushbox on Thursday 18th July 16:43
chunder27 said:
so I said I was leaving, usual story, ring up get better deal, dropped to 26.
Every company of this type said:
HA HA HA SURPRISE its going up by the maximum amount
chunder27 said:
I don't get why they are allowed to do this.
Obviously I will ring and cancel and see what they do.
Obviously I will ring and cancel and see what they do.
chunder27 said:
so I said I was leaving, usual story, ring up get better deal, dropped to 26.
Every company of this type said:
HA HA HA SURPRISE its going up by the maximum amount
chunder27 said:
Obviously I will ring and cancel and see what they do.
There is an obvious solution here.Ps It is not ringing and seeing what they can do.
Saleen836 said:
How long before people have had a call back with a better offer to stay with VM?
I called on Wednesday to ask for a better deal. They offered very poor ones.I cancelled Wednesday evening, asking for a termination date of 28th August, but was sure she entered the wrong date.
Called at 8:30 Thursday morning to check the date - it was wrong, but they corrected it to the 28th (and repeated their crap deal offer)
Was called about 2 hours later and offered a much better deal.
I'm in the situation that I have now signed up to a new provider..
I have install dates on 31st July and can give notice with VM between I think the 17th of this month and 16th of next month.
I have to it this way because I am taking the landline number with me. If I cancel with virgin then the landline may be killed and then cannot be transferred over. It's a bit of an odd one and it's only to do with wanting to keep the landline number.
Whilst there is a BT phone socket in the house (2 actually) they were both disconnected some years ago and one even had the line removed between house and pole. So it's a definite engineer visit
I doubt in any case that Virgin will be able to get anywhere near the deal I am getting. My plan is to give notice with them sometime next week.
I have install dates on 31st July and can give notice with VM between I think the 17th of this month and 16th of next month.
I have to it this way because I am taking the landline number with me. If I cancel with virgin then the landline may be killed and then cannot be transferred over. It's a bit of an odd one and it's only to do with wanting to keep the landline number.
Whilst there is a BT phone socket in the house (2 actually) they were both disconnected some years ago and one even had the line removed between house and pole. So it's a definite engineer visit
I doubt in any case that Virgin will be able to get anywhere near the deal I am getting. My plan is to give notice with them sometime next week.
Just to point out that if your phone and/or broadband goes up mid contract you have 30 days to cancel your contract according to Offcom.
My broadband is going up 8% in September, far more then increase in pay, went up similar amount last year.
A few years ago I phoned VM and reduced my services only to find my bill go up. They told me I had cancelled some special offers so the bill is more now; they did not tell me this when I was cancelling!
My broadband is going up 8% in September, far more then increase in pay, went up similar amount last year.
A few years ago I phoned VM and reduced my services only to find my bill go up. They told me I had cancelled some special offers so the bill is more now; they did not tell me this when I was cancelling!
techiedave said:
I'm in the situation that I have now signed up to a new provider..
I have install dates on 31st July and can give notice with VM between I think the 17th of this month and 16th of next month.
I have to it this way because I am taking the landline number with me. If I cancel with virgin then the landline may be killed and then cannot be transferred over. It's a bit of an odd one and it's only to do with wanting to keep the landline number.
Whilst there is a BT phone socket in the house (2 actually) they were both disconnected some years ago and one even had the line removed between house and pole. So it's a definite engineer visit
I doubt in any case that Virgin will be able to get anywhere near the deal I am getting. My plan is to give notice with them sometime next week.
who is the deal with?I have install dates on 31st July and can give notice with VM between I think the 17th of this month and 16th of next month.
I have to it this way because I am taking the landline number with me. If I cancel with virgin then the landline may be killed and then cannot be transferred over. It's a bit of an odd one and it's only to do with wanting to keep the landline number.
Whilst there is a BT phone socket in the house (2 actually) they were both disconnected some years ago and one even had the line removed between house and pole. So it's a definite engineer visit
I doubt in any case that Virgin will be able to get anywhere near the deal I am getting. My plan is to give notice with them sometime next week.
Macski said:
techiedave said:
I'm in the situation that I have now signed up to a new provider..
I have install dates on 31st July and can give notice with VM between I think the 17th of this month and 16th of next month.
I have to it this way because I am taking the landline number with me. If I cancel with virgin then the landline may be killed and then cannot be transferred over. It's a bit of an odd one and it's only to do with wanting to keep the landline number.
Whilst there is a BT phone socket in the house (2 actually) they were both disconnected some years ago and one even had the line removed between house and pole. So it's a definite engineer visit
I doubt in any case that Virgin will be able to get anywhere near the deal I am getting. My plan is to give notice with them sometime next week.
who is the deal with?I have install dates on 31st July and can give notice with VM between I think the 17th of this month and 16th of next month.
I have to it this way because I am taking the landline number with me. If I cancel with virgin then the landline may be killed and then cannot be transferred over. It's a bit of an odd one and it's only to do with wanting to keep the landline number.
Whilst there is a BT phone socket in the house (2 actually) they were both disconnected some years ago and one even had the line removed between house and pole. So it's a definite engineer visit
I doubt in any case that Virgin will be able to get anywhere near the deal I am getting. My plan is to give notice with them sometime next week.
The reason for the overlap of services is that I took advice and it was explained about issues of existing services ceasing before a pick up of a number. Whilst Open reach should be here on 31st July and the line is installed there could be further issues that delay them going live on the line. I also want to give notice so its timed right with my billing period which is not the same as your billing date The brief details of deal are in the pic below. I won't cancel with VM just yet but
I've also dumped Virgin Media this year - bill for slowest broadband + minimum phone + all TV not inc premium was creeping to £80 per month. I spent 3 months trying to 'coax' them in to a better deal - many calls of me to them and many times they called me with 'super offers' but nothing decent was offered.
In the end I switched to DSL, initially with Vodafone but they has so many problems I had to cancel and go to TalkTalk. Despite everyone saying TT are poor they've been fine and everything internet works in the house - multi 4K streaming, large PS4 upgrade downloads, occasional Linux distro downloads, etc. £22 per month on TT for the fastest VDSL2+.
I'm now trying to improve my virgin mobile SIMs (have 2). Currently pay £7.57 per month each for 2GB, 1500 minutes. I also roam for work regularly so most months I rack up £200-£300 of charges. You'd think this would mean they'd be desperate to keep me, but they wont come close to other SIM deals. Looking at 3 SIM instead at £10 with 8GB and free roaming to some countries (including the one I go to most).
Virgin are clearly having a period of focussing on returning to good profit and rejecting the competitive price war in the CSP world.
In the end I switched to DSL, initially with Vodafone but they has so many problems I had to cancel and go to TalkTalk. Despite everyone saying TT are poor they've been fine and everything internet works in the house - multi 4K streaming, large PS4 upgrade downloads, occasional Linux distro downloads, etc. £22 per month on TT for the fastest VDSL2+.
I'm now trying to improve my virgin mobile SIMs (have 2). Currently pay £7.57 per month each for 2GB, 1500 minutes. I also roam for work regularly so most months I rack up £200-£300 of charges. You'd think this would mean they'd be desperate to keep me, but they wont come close to other SIM deals. Looking at 3 SIM instead at £10 with 8GB and free roaming to some countries (including the one I go to most).
Virgin are clearly having a period of focussing on returning to good profit and rejecting the competitive price war in the CSP world.
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