Broadband rip off
Discussion
davek_964 said:
Saleen836 said:
How long before people have had a call back with a better offer to stay with VM?
I called on Wednesday to ask for a better deal. They offered very poor ones.I cancelled Wednesday evening, asking for a termination date of 28th August, but was sure she entered the wrong date.
Called at 8:30 Thursday morning to check the date - it was wrong, but they corrected it to the 28th (and repeated their crap deal offer)
Was called about 2 hours later and offered a much better deal.
Saleen836 said:
It has been a week and no call from VM with an offer to entice me to stay, I guess they don't give a sh** anymore about very long standing customers
They can call from a with held number so if you ignore withhelds or have a withheld block on a landline you may not get the call.Having said that I think their attitudes have changed a lot since the new bosses took over.
It's now a bit of a lottery as to whether they contact you or not.
Another thing to watch out for. Return of old equipment sometimes you will be asked to return it sometimes not. IN previous times they would send out a prepaid bag or box that you assembled popped the old stuff in and then took to a parcel shop that handled Yodel collections.
You then got a receipt for the kit off it went and 99 times out of 10 it was lined to and credited to your account.
Now they instruct you to return it to one of their shops if there is one locally. It's important that you make sure that whoever you give it to gives you a receipt.
If not and it goes astray you can end up having a hefty charge applied to your account.
I am hoping to get my cancellation notice timed so that I disconnect a couple of days before the start of my billing date that will occur after the disconnection. My plan is to ten shut the DD just after my billing date so that the advance line rental I have paid covers that period
Sorry it seems I am hogging this thread but interesting development.
As I said I ordered the new package from TallTalk. this has triggered Virgin to ring me.
The guy I spoke to said they had rung me because they had received the takeover the line request from TalkTalk. This in turn stirs Virgin into retention mode. Deals offered were not great and were astray of TalkTalk by £6.25p
ie Phone with 59 minute free calls anytime and a 50meg Broadband would be £32.75p - the nearest to Talk talks deal
Phone with 59 minute free calls anytime and a 100meg Broadband would be £37.75p
If I kept the basic TV package it would increase each of the above by £5 so £37.75p or £42.75p
I haven't agreed with them as I don't need to I can simply wait for a couple of weeks yet but its better than I expected
They did so from the number 03450 450586. I initially googled it and the reports were dubious but it really IS Virgin Media it might be worth some of you in disconnection notice period mode to store it as a "safe number"
As I said I ordered the new package from TallTalk. this has triggered Virgin to ring me.
The guy I spoke to said they had rung me because they had received the takeover the line request from TalkTalk. This in turn stirs Virgin into retention mode. Deals offered were not great and were astray of TalkTalk by £6.25p
ie Phone with 59 minute free calls anytime and a 50meg Broadband would be £32.75p - the nearest to Talk talks deal
Phone with 59 minute free calls anytime and a 100meg Broadband would be £37.75p
If I kept the basic TV package it would increase each of the above by £5 so £37.75p or £42.75p
I haven't agreed with them as I don't need to I can simply wait for a couple of weeks yet but its better than I expected
They did so from the number 03450 450586. I initially googled it and the reports were dubious but it really IS Virgin Media it might be worth some of you in disconnection notice period mode to store it as a "safe number"
as a footnote to this I tried to get hold of the guy I spoke to. To be blunt I wanted him to get the retention as he had dome the work.
as is the way with call centre staff I rang back 3 times and got different people telling me why that deal was wrong they couldn't do at that price etc. Nopn of them was able to pass me to the guy I spoke to non were prepared to ask him to ring me.
I know for fact that the retentions team are on incentives and commissions to retain a certain percentage of customers they speak to. Dog eat dog it seems.
Eventually I gave up and rang for one last time to see if I could get some level headed person. I struck gold. I rang at 5 past 7pm on the number I mentioned in my previous post. Had a frank and decent chap and the guy has arranged that I keep my existing deal of
100 Meg BB
Talk anytime calls ie 59 minutes anytime to landlines or UK mobiles 03 numbers etc
Basic TV package
All in at £33- unlike the shenanigans of last February a new contract was emailed over. this replaces the existing contract I have and quotes the price at the £33. It's for 12 months though the prices are quoted till January 2020 ie held for 18 months.. The contract didn't start until I accepted it which I have
Very Happy but why does it have to be so awkward
Then it was time to cancel the new TalkTalk they tried to convince me not to. Offering to reduce it to firstly £24 then £22.
Amazing offers
as is the way with call centre staff I rang back 3 times and got different people telling me why that deal was wrong they couldn't do at that price etc. Nopn of them was able to pass me to the guy I spoke to non were prepared to ask him to ring me.
I know for fact that the retentions team are on incentives and commissions to retain a certain percentage of customers they speak to. Dog eat dog it seems.
Eventually I gave up and rang for one last time to see if I could get some level headed person. I struck gold. I rang at 5 past 7pm on the number I mentioned in my previous post. Had a frank and decent chap and the guy has arranged that I keep my existing deal of
100 Meg BB
Talk anytime calls ie 59 minutes anytime to landlines or UK mobiles 03 numbers etc
Basic TV package
All in at £33- unlike the shenanigans of last February a new contract was emailed over. this replaces the existing contract I have and quotes the price at the £33. It's for 12 months though the prices are quoted till January 2020 ie held for 18 months.. The contract didn't start until I accepted it which I have
Very Happy but why does it have to be so awkward
Then it was time to cancel the new TalkTalk they tried to convince me not to. Offering to reduce it to firstly £24 then £22.
Amazing offers
TL;DR I got 200Mb broadband for £28 a month on a 12 month contract. Was also offered £22 a month for 100Mb. For those not getting a good a deal as that and are within the 14 day cooling off period from taking up an inferior contract, I'd call them to cancel unless they offer you the same.
Virgin media retentions (the outbound team) called a couple of days after me cancelling. I again explained my frustration with the price increase coming in at the same time as me losing my "loyalty discount" from the previous time I had to negotiate a deal. So effectively about a 20-25% increase in my monthly bill, I then pointed out I'm not getting a 25% better service.
I also explained I felt there would be stronger competition now that 5G is starting to roll out, explaining I could get a 5G unlimited data plan (ok it's capped at 3TB a month, which is a hell of a lot and I'd never hit) through voda right now for £19 a month - which is honest. My area in Bristol has 5g coverage although it's noted as being "limited coverage"
They then offered 200Mb for £28 a month or 100Mb for £22 a month. 12 month contract and I was told it would be in writing (via email) that they will not increase the price within those 12 months.
I would've genuinely gone with voda 5g rather than virgin but the cost of getting a 5g modem would have been too much price wise, plus I need a 5g usb dongle rather than a router as I use PFsense on my own hardware and I doubt the BSD kernal has any support for new kit and I'm sure as s
t aren't fannying around trying to hack drivers to work.
Virgin media retentions (the outbound team) called a couple of days after me cancelling. I again explained my frustration with the price increase coming in at the same time as me losing my "loyalty discount" from the previous time I had to negotiate a deal. So effectively about a 20-25% increase in my monthly bill, I then pointed out I'm not getting a 25% better service.
I also explained I felt there would be stronger competition now that 5G is starting to roll out, explaining I could get a 5G unlimited data plan (ok it's capped at 3TB a month, which is a hell of a lot and I'd never hit) through voda right now for £19 a month - which is honest. My area in Bristol has 5g coverage although it's noted as being "limited coverage"
They then offered 200Mb for £28 a month or 100Mb for £22 a month. 12 month contract and I was told it would be in writing (via email) that they will not increase the price within those 12 months.
I would've genuinely gone with voda 5g rather than virgin but the cost of getting a 5g modem would have been too much price wise, plus I need a 5g usb dongle rather than a router as I use PFsense on my own hardware and I doubt the BSD kernal has any support for new kit and I'm sure as s
t aren't fannying around trying to hack drivers to work.designforlife said:
Finally got round to calling VM today.
My 100mb broadband only package was set to rise from £34 pcm to £37.50pcm.
5 minute phonecall later, and it's now £30.50 for the next 12 months. Result.
How the hell.My 100mb broadband only package was set to rise from £34 pcm to £37.50pcm.
5 minute phonecall later, and it's now £30.50 for the next 12 months. Result.
I tried calling again, got fobbed off with the same reply that I'm on the best deal at £46 for 200mb and weekend phone.
Hoofy said:
designforlife said:
Finally got round to calling VM today.
My 100mb broadband only package was set to rise from £34 pcm to £37.50pcm.
5 minute phonecall later, and it's now £30.50 for the next 12 months. Result.
How the hell.My 100mb broadband only package was set to rise from £34 pcm to £37.50pcm.
5 minute phonecall later, and it's now £30.50 for the next 12 months. Result.
I tried calling again, got fobbed off with the same reply that I'm on the best deal at £46 for 200mb and weekend phone.
Maybe a picture would help.
Get on the phone to VM and cancel (don't threaten, just cancel) this gets the ball rolling into your services being terminated. Give it 48hrs, a week, etc for the outbound retention team to call you (it'll be an 0345 number so don't think its a coid caller) they are the ones who can actually offer a deal.
If the outbound retention team don't call you, you can call VM a day before your termination and cancel the termination to keep your service if you're so inclined.
There is literally nothing to lose. Be stern when you call them and appear like you want to cancel. Don't just take up their initial crap offering. You need to cancel in order to get the best deal.
Let me reiterate, cancel cancel cancel, wait for Outbound retention team to call you.
anarki said:
Hoofy said:
designforlife said:
Finally got round to calling VM today.
My 100mb broadband only package was set to rise from £34 pcm to £37.50pcm.
5 minute phonecall later, and it's now £30.50 for the next 12 months. Result.
How the hell.My 100mb broadband only package was set to rise from £34 pcm to £37.50pcm.
5 minute phonecall later, and it's now £30.50 for the next 12 months. Result.
I tried calling again, got fobbed off with the same reply that I'm on the best deal at £46 for 200mb and weekend phone.
Maybe a picture would help.
Get on the phone to VM and cancel (don't threaten, just cancel) this gets the ball rolling into your services being terminated. Give it 48hrs, a week, etc for the outbound retention team to call you (it'll be an 0345 number so don't think its a coid caller) they are the ones who can actually offer a deal.
If the outbound retention team don't call you, you can call VM a day before your termination and cancel the termination to keep your service if you're so inclined.
There is literally nothing to lose. Be stern when you call them and appear like you want to cancel. Don't just take up their initial crap offering. You need to cancel in order to get the best deal.
Let me reiterate, cancel cancel cancel, wait for Outbound retention team to call you.
Just seen this thread, and now I regret looking...
Yesterday I lost the will to live trying to get through to the 'thinking of leaving us' dept.
Eventually after a lengthy discussion of the price rises, the upload speed and how much we actually use the landline I accepted a discount and a doubling of speed (from 100 to 200).
However, seeing the above I got a totally crap deal (£59 including Talk Anytime) but that's my fault for giving up (and I can't really run the risk of the cancellation going through since there isn't actually anything in my area that would work well). They wore me down...
New contract arrived yesterday.
Strangely I manage to do this much better with Sky TV, still on a fantastic deal.
Yesterday I lost the will to live trying to get through to the 'thinking of leaving us' dept.
Eventually after a lengthy discussion of the price rises, the upload speed and how much we actually use the landline I accepted a discount and a doubling of speed (from 100 to 200).
However, seeing the above I got a totally crap deal (£59 including Talk Anytime) but that's my fault for giving up (and I can't really run the risk of the cancellation going through since there isn't actually anything in my area that would work well). They wore me down...
New contract arrived yesterday.
Strangely I manage to do this much better with Sky TV, still on a fantastic deal.
karma mechanic said:
Just seen this thread, and now I regret looking...
Yesterday I lost the will to live trying to get through to the 'thinking of leaving us' dept.
Eventually after a lengthy discussion of the price rises, the upload speed and how much we actually use the landline I accepted a discount and a doubling of speed (from 100 to 200).
However, seeing the above I got a totally crap deal (£59 including Talk Anytime) but that's my fault for giving up (and I can't really run the risk of the cancellation going through since there isn't actually anything in my area that would work well). They wore me down...
New contract arrived yesterday.
Strangely I manage to do this much better with Sky TV, still on a fantastic deal.
Yesterday I lost the will to live trying to get through to the 'thinking of leaving us' dept.
Eventually after a lengthy discussion of the price rises, the upload speed and how much we actually use the landline I accepted a discount and a doubling of speed (from 100 to 200).
However, seeing the above I got a totally crap deal (£59 including Talk Anytime) but that's my fault for giving up (and I can't really run the risk of the cancellation going through since there isn't actually anything in my area that would work well). They wore me down...
New contract arrived yesterday.
Strangely I manage to do this much better with Sky TV, still on a fantastic deal.
How annoying. Can you cancel? Cool off period?Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff