PC not "seeing" devices

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Armchair_Expert

Original Poster:

18,349 posts

207 months

Sunday 19th March 2023
quotequote all
I used that software linked above and this is what it says - whatever it means?



Armchair_Expert

Original Poster:

18,349 posts

207 months

Sunday 19th March 2023
quotequote all
TonyRPH said:
For what it's worth - my O/H has a Nike+ Sport watch and this doesn't work properly in USB3 ports (the ones with the blue insert) - it charges but won't communicate with the software.

Does your PC have any USB1.1/2 ports? (they have a black insert).
I have 8 USB ports on mine, and tried them all. Not one will recognise either vivosport. I've given up now, clearly will never work. Thank god my Garmin Edge is recognized ( sometimes ) as I use that myself every day.

xeny

4,309 posts

79 months

Sunday 19th March 2023
quotequote all
Armchair_Expert said:
This is in details:





If I click on the events tab it just says "null" and root USB.
Great and all. What does it show if you click on "Device instance path" and select "Hardware Ids" ?

LuS1fer

41,138 posts

246 months

Sunday 19th March 2023
quotequote all
I know very little about the magic of computers but two instances of not seeing devices have been...

My phone - charged but had to change a setting for it to see the photo files to transfer.

SD card for my camera - not detected - this turned out to be as simple as having to allocate a drive letter and name to the card and it now works all the time - done using a downloaded file partition manager.

No idea if this has any relevance here.

Armchair_Expert

Original Poster:

18,349 posts

207 months

Sunday 19th March 2023
quotequote all
xeny said:
Great and all. What does it show if you click on "Device instance path" and select "Hardware Ids" ?

Armchair_Expert

Original Poster:

18,349 posts

207 months

Sunday 19th March 2023
quotequote all
Well, interesting twist.

Just plugged one of them into my wifes work computer - and exactly the same issue. It bongs to recognise it, then does the downward bong as if you have unplugged it (even though you haven't) - and won't see the device or files. Repeated it and exactly the same.

Which points towards both watches suddenly failing, for no apparent reason whatsoever.

xeny

4,309 posts

79 months

Sunday 19th March 2023
quotequote all

Armchair_Expert

Original Poster:

18,349 posts

207 months

Sunday 19th March 2023
quotequote all
They are vivsport watches so can't see them on that list. If I do the driver update could that work?

xeny

4,309 posts

79 months

Sunday 19th March 2023
quotequote all
I'd be tempted to install Garmin Express as you seem to need that to do firmware updates anyway, and it claims to have all Garmin's drivers built in.

mattley

3,024 posts

223 months

Sunday 19th March 2023
quotequote all
Possibly a port binding issue, Unplug all USB devices except KB and mouse.

in device manager expand USB controllers and hopefully your Motherboards USB controller will be an obvious device.

open a command prompt as admin and type shutdown /r /t 60, this will restart the machine after a minute.


right click uninstall the usb controller, (leave the drivers) of course you'll lose kb/mouse access when you do this so you wait for the scheduled restart you initiated from the command line above. Your entire USB sub system will reset as the devices are automatically reinstalled on restart.

Plug everything in one by one, if it all works just make sure you always plug each device back into the same port.




Shadow R1

3,800 posts

177 months

Sunday 19th March 2023
quotequote all
xeny said:
I'd be tempted to install Garmin Express as you seem to need that to do firmware updates anyway, and it claims to have all Garmin's drivers built in.
yes
My 45 needed the same thing.

mattley

3,024 posts

223 months

Monday 20th March 2023
quotequote all
Possibly a port binding issue, Unplug all USB devices except KB and mouse.

in device manager expand USB controllers and hopefully your Motherboards USB controller will be an obvious device.

open a command prompt as admin and type shutdown /r /t 60, this will restart the machine after a minute.


right click uninstall the usb controller, (leave the drivers) of course you'll lose kb/mouse access when you do this so you wait for the scheduled restart you initiated from the command line above. Your entire USB sub system will reset as the devices are automatically reinstalled on restart.

Plug everything in one by one, if it all works just make sure you always plug each device back into the same port.




2fast748

1,095 posts

196 months

Tuesday 21st March 2023
quotequote all
Over zealous Anti Virus software?
Is the account you log in with an Administrator?
Is there something hardware wise that is clashing with the USB ports, some motherboards share channels so an expansion card of some description could be using resources that the USB ports might share?
Are you using any kind of external USB hub (or using the monitor as one?) I've seen these cause fun and games?

Armchair_Expert

Original Poster:

18,349 posts

207 months

Tuesday 21st March 2023
quotequote all
All answered already and I posted an update on the weekend, the watches can't be read by a laptop either so it looks like the fault lies with them. And I have been using Garmin Express since 2013.