Vodafone Broadband - Thoughts?

[Gary29]

I'm with Vodafone with FTTP, I'm happy with the service and cost.

Speaking with the Openreach fella when he installed the FTTP, he said he's with Vodafone too, and rates them, if that holds any weight.

[Brainpox]

James6112 said:

Brainpox said:

Vodafone is cheap for a reason. They rent their cabling from another company, and it's that company that will determine the quality of your service. However, if you have any problems with it, you're going through Vodafone, which saves money by having st customer service.

Most Vodafone customers will have no problems at all, just as if they had gone directly with the company that owns the line, and will have saved a decent chunk of money every month. But if your connection goes down and you call them, you're in for a st show.

So it depends how important internet access is to you. If downtime will cost you money then I'm not sure I'd take the risk. If it's just for home use then you don't have much to lose.

Most carriers use others infrastructure

Are you saying that all fttp services are bad because they rent their cabling from Openreach?

Vodafone customer service looks about the same as the rest, according to Ofcom measures:-

https://www.ofcom.org.uk/__data/assets/pdf_file/00...

I’d take Vodafone fibre without hesitation. Unfortunately it’s not in my area yet so Virgin is my only real choice! (as the Openreach fttp isn’t great here, whoever’s name is on it..)

I’ll give 3uk 5g a go, @£20 a month, when my renewal comes up. If it works well i’ll stick with it.

I've just re-read my post and I don't think I said any of that. Vodafone is cheap because they cut customer service compared to others. Zen, for example, is more expensive because they have good customer service. It's fairly logical - if two companies lease the same line but are very different prices, the customer service is likely to be the biggest thing that will be different.

But customer service is irrelevant all the time the line works great, and that's down to the line owner rather than these resellers. It's just if you have problems and need to get hold of someone.

Looking at what you linked I don't think it suggests what I said is wrong:

[Petrus1983]

Recently switched to Vodaphone after a decade plus with Sky - I went for the 500mbps because for some reason on the day it was less than the 250. There was a problem with the connection and despite the call handler doing everything possible remotely he had to “escalate it” - absolutely amazed when an OpenReach guy turned up at 9am the next morning - fixed it (it was something to do with my socket) and left. So overall I’d definitely recommend them.

[goldor]

I've been experiencing issues with Vodafone home broadband for the last few days. Am I the only one? What can I do to fix it?

[Tebbers]

Speak to Vodafone. Could be a million different things from tree branches on your phone wires to an outage at your local exchange if on a FTTC product.

[Stella Tortoise]

My issue with Vodafone is their shonky hardware.

We have FTTP and with BT was faultless using just their main hub, with Vodafone we need 2 boosters to get the signal around the house but they fight with each other so signal keeps dropping and my external cameras only just get online.

Will be returning to BT next year.

I use Vodafone for my mobile as their overage is good here so don’t have an issue with the firm just their BB.

[BrownBottle]

Stella Tortoise said:

My issue with Vodafone is their shonky hardware.

We have FTTP and with BT was faultless using just their main hub, with Vodafone we need 2 boosters to get the signal around the house but they fight with each other so signal keeps dropping and my external cameras only just get online.

Will be returning to BT next year.

I use Vodafone for my mobile as their overage is good here so don’t have an issue with the firm just their BB.

I'm having the same issue with Vodafone, various devices dropping out from the WiFi connection at different times.

I've contacted them several times about it but it never gets fixed, looking to change once the contract ends.

[anonymoususer]

BrownBottle said:

Stella Tortoise said:

My issue with Vodafone is their shonky hardware.

We have FTTP and with BT was faultless using just their main hub, with Vodafone we need 2 boosters to get the signal around the house but they fight with each other so signal keeps dropping and my external cameras only just get online.

Will be returning to BT next year.

I use Vodafone for my mobile as their overage is good here so don’t have an issue with the firm just their BB.

I'm having the same issue with Vodafone, various devices dropping out from the WiFi connection at different times.

I've contacted them several times about it but it never gets fixed, looking to change once the contract ends.

Personally I have always trued to use my own preferred routers rather than the ones supplied by the Broadband provoider.
It's easy to do if you are in Virgin you just their hub into modem mode and your own router does everything.
It's a bit different with BT in so much as I'm obliged to use their router for the Digital voice thing. But I have switched off their routers wifi and set up a couple of access points which all works very well

[ashleyman]

BrownBottle said:

Stella Tortoise said:

My issue with Vodafone is their shonky hardware.

We have FTTP and with BT was faultless using just their main hub, with Vodafone we need 2 boosters to get the signal around the house but they fight with each other so signal keeps dropping and my external cameras only just get online.

Will be returning to BT next year.

I use Vodafone for my mobile as their overage is good here so don’t have an issue with the firm just their BB.

I'm having the same issue with Vodafone, various devices dropping out from the WiFi connection at different times.

I've contacted them several times about it but it never gets fixed, looking to change once the contract ends.

Exactly the same issue here and they always say nothing is wrong. They tried to tell me that my TV was the issue. It was turned off and not just on standby, it was physically turned off at the plug socket. She tried to tell me that even if a device had no power supply it could still use the wifi.

Will be moving away as soon as possible.

[anonymoususer]

ashleyman said:

Exactly the same issue here and they always say nothing is wrong. They tried to tell me that my TV was the issue. It was turned off and not just on standby, it was physically turned off at the plug socket. She tried to tell me that even if a device had no power supply it could still use the wifi.

Will be moving away as soon as possible.

Unfortunately when you get idiot responses like this (vodafone rep not your post) it just makes you think wtf
It's a stupid response that only makes the person doing it sound out of touch/ making it up as they go along

[jerryjerry44]

ashleyman said:

Exactly the same issue here and they always say nothing is wrong. They tried to tell me that my TV was the issue. It was turned off and not just on standby, it was physically turned off at the plug socket. She tried to tell me that even if a device had no power supply it could still use the wifi.

Will be moving away as soon as possible.

What other options are you considering? We are with the BT at the moment, but considering switching to vodafone in the nearest future. I was reading about vodafone network coverage here https://www.uctel.co.uk/blog/vodafone-signal-cover... and according to that article, vodafone connection is actually pretty good throughout the country.

Edited by jerryjerry44 on Friday 19th April 20:51

[richatnort]

anonymoususer said:

Personally I have always trued to use my own preferred routers rather than the ones supplied by the Broadband provoider.
It's easy to do if you are in Virgin you just their hub into modem mode and your own router does everything.
It's a bit different with BT in so much as I'm obliged to use their router for the Digital voice thing. But I have switched off their routers wifi and set up a couple of access points which all works very well

This is what I’ve just done for my friend, he’s on 1gb Vodafone and I instantly bought him some UniFi WiFi discs that power over Ethernet cable. Admittedly £100+ isn’t cheap but it’s an investment for many years to come. Could probably put one next to Vodafone router and it be better.

[ashleyman]

jerryjerry44 said:

ashleyman said:

Exactly the same issue here and they always say nothing is wrong. They tried to tell me that my TV was the issue. It was turned off and not just on standby, it was physically turned off at the plug socket. She tried to tell me that even if a device had no power supply it could still use the wifi.

Will be moving away as soon as possible.

What other options are you considering?

Either a BT product using the same cabling and praying the hardware and support is better or Virgin now that it’s available (it wasn’t when we moved here and took out the Vodafone). Would love to get one of the new fibre companies but nobody supplies us unfortunately.