Knackered disk - what to do?
Discussion
I have a Seagate drive that i purchased about 4 months ago. It has just died on me and i am trying to get it replaced under warranty.
Seagate have offered a refurb unit that will have the remaining warranty transfered to it. I was rather hoping for a new drive as opposed to a refurb given the time i have had the drive.
I have also contacted the company i bought it from, but they are so slow to respond, i still dont know what they are offering. An email a day seems to be their limit.
Should I accept the refurb unit or am i right to insist on a new unit? Its to go into a server.
Seagate have offered a refurb unit that will have the remaining warranty transfered to it. I was rather hoping for a new drive as opposed to a refurb given the time i have had the drive.
I have also contacted the company i bought it from, but they are so slow to respond, i still dont know what they are offering. An email a day seems to be their limit.
Should I accept the refurb unit or am i right to insist on a new unit? Its to go into a server.
Ah, i dont want to go for a different manufacturer, as it's part of a raid (5) array and ive read of (not experienced) issues with using different drives in arrays? Something along the lines that if you don't get the same amount of usable space on the drive then the array wont re-build?
It's a Seagate drive and they (Seagate) don't seem too happy giving me a new replacement, only a re-furb unit. I was wondering if this was an IT thing or whether i have a right under UK law to request a new drive?
It's a Seagate drive and they (Seagate) don't seem too happy giving me a new replacement, only a re-furb unit. I was wondering if this was an IT thing or whether i have a right under UK law to request a new drive?
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