Show us your Mercedes!
Discussion
chiefski26 said:
ecain63 said:
Congratulations mate. Amazing cars, just a shame about Mercedes s
te customer service. Having a nightmare with my supplying dealer since picking my PP+ car up last month. Keep us posted on how the DR goes on the road.
What problems are you having ?te customer service. Having a nightmare with my supplying dealer since picking my PP+ car up last month. Keep us posted on how the DR goes on the road.The story so far, in brief:
Picked the car up late on Saturday 19th Jan after dropping my M5 off to its new owner in Londinium. The car was in the valet bay at the dealership so it didnt get snow on it and ruin the 'shine'. Drove home, all well!
Now, the car has only done just short of 11k, has had one middle aged (55yrs) owner, is only 2 years old and i bought it from main dealer. You'd think it would be a perfectly conditioned car!!
On the following sunday (27th Jan), i decided to give the car a proper wash down and polish before i took it out for its first real drive. The previous week had been icy so the car had sat on the drive awaiting a thaw. As i found out when cleaning it there had been a few cosmetic issues hidden / disguised by the bodyshop before i collected. These issues quickly 'came out in the wash' so to speak. The level of stone chips to the front doors and side skirts was outrageous. Literally thousands. It looked like the car had done a gravel rally but the damage was only on the doors and skirts. I took some photos and sent a message with my concerns to the dealer. Whist doing this it was also pointed out to me by a friend that there was a piece of trim missing from the front grille! What had been going on with this car to warrant it missing trim that was there in the sales advert! I checked the car over again and it was clear that the front bumper, bonnet and front wings had all been repainted as there are areas where the finish was not 100%, and the paint depth tests have proven it. The dealer was at first very helpful and on tuesday 5th Feb the dealer had the car picked up by a (very professional i must add) vehicle transport company so it could returned to the dealer to have the issues sorted.
I spoke to the sales manager a couple of times over the following few days and he assured me he'd handle it personally, up to the point where he went on 9 days 1/2-term holiday where he'd hand over to the sales rep who originally sold me the car. In that time he agreed he'd have the skirts painted, the missing trim refitted, a chip in the windscreen repaired and a full tank of fuel put in as a gesture of good will. I wanted the doors repainted as they were the biggest issue but he assured me that his contracted 'smart-repairer' could do the job just as well as a respray and would save them time and money. Given the sales managers experience and time in the trade, and me trying to remain fair and light of hand i allowed him to use the smart repairer and he assured me i'd done the right thing and that the car wouldnt come back to me unless it was perfect all round. I took his word and that was that.
There was also an area (very minor scratch on the tailgate) where i offered to pay from my own pocket to have repaired as to keep it all fair and not to make it sound like i was just out to cause trouble but he said that a light polish would sort it and i need not worry. Sounds good so far!
On the following tuesday i got a call to say the car had just been degreased and cleaned and was heading into the bodyshop. This is where alarm bells started to ring. I sent the car back on the transporter the previous tuesday, so what had they been doing and how long were they planning on keeping it? I asked this and was told the transporter was booked for a thursday pick up and friday morning delivery to my work. Fine, no dramas other than the short time allocated to the car itself. I was also promised a call on the thursday to let me know what had been done and to say all was good.
Thursday 14th Feb, 3pm (valentines day): No call from the dealership, as they had promised. Vehicle delivery company calls to ask if they could drop the car off that night as the driver was heading that way for another job. We agreed 6pm at my house and that id have a coffee waiting. 6pm comes (still no call from the dealer) and after 9 days away the lorry arrives with the C63 secure inside the box trailer. Excellent service again by the logistics company, just to add. Up until last week its been dark here at 6pm so i went out with a high intensity LED torch. My concerns about the minimal time spent on the car in the bodyshop fuelled a request from me to have the car left on the lorry whilst i checked it over. Just as i said this the lorry driver told me that the young lad who was working on it when he arrived to pick it up said that he should expect the car to be refused and returned as he himself was not happy with the condition and that the doors should have been repainted. How shocked was i to hear this? He also said that the bloke in the bodyshop was told to rush it out and that i didnt want the doors repainted! I specifically requested they were painted in the first place.
Apparently the driver turned up at 11am on thursday and the car was still in the bodyshop, with the side skirts still off the car. The bodytech was still working on the body and the car was covered in dust and dirt. 3 hours the driver had to wait for the car to be released and when it was released the driver wasnt happy with the condition he collected it in. There was no paperwork and he had to go get a bodyshop staff member out so he could fill in paperwork to that effect. The driver was good enough to try to clean off the dust with the companies own car cleaning kit (they normally transport exotica around the country) but he admitted it was too much for what kit he had.
As i walked round the car it was clear that they had done next to nothing. The car was filthy, covered in streaks of polishing wax and as far as i could see the only thing that had been done was the side skirts. The doors were clearly untouched and the driver said that he himself had refused to sign for it at first due to there being no paperwork to show the damage. We had a chat about options and he said if it were him he'd refuse it, especially as the body shop tech had told him that he wasnt happy with it either. He phoned his transport manager and i had 2 options. 1: to refuse the car and have it returned to the dealer, at my cost (roughly £150 per 100 miles apparently). I'd then have to claim the money back from the dealer if possible. 2. Take the car off the lorry, fill in paperwork to show condition at time of receipt and then take it up with the dealer at the first opportunity.
One issue with me refusing the car there and then was that the driver would struggle to complete the rest of his taskings. He was due to collect another 3 cars the following morning and keeping my car on the wagon would mean that they'd need to send another vehicle. Being the compassionate fellow i am i decided to take the car off him and signed to say it had been refused in principal. He went away happy and i at least had a car to see me through the coming days. As he took the car off the lorry he pointed out that there was no fuel in the car either. I'd sent it up with 1/4 tank and it had been returned with nothing, even with the sales manager promising a full tank as a 'gesture' of good will or apology. Checking the mileage it hadnt moved more than a mile in the 9 days it was at the bodyshop so at least it hadnt been used as a taxi. Had it just been sat with the engine running, keeping the bodyshop staff warm whilst they had lunch? That night is sent a very short email to the dealer requesting a call first thing the following morning.
The next day the dealer phoned, my sales rep to be exact. In a moment of stupidity the sales rep made out he was himself crying (word he used was 'bubbling') over what had happened / what had not happened. Is this guy for real? I explained that i should have been enjoying valentines evening with my wife the night before and not stressing about having the wool well and truly pulled over my eyes. I thanked him for that and enforced my discontent!! At that point i asked to speak to the dealer principal. The rep said he was not available and due to it being 1/2-term the only management available was a finance manager who wouldnt be able to assist. Phone down and 5 mins later i called back via the reception and am told that the General Manager is in the office! Fobbed off again by my sales rep it seems.
The general manager knew of my case but was not fully versed, but as the sales manager (the person who was supposed to be 'dealing with it pesonally') was on holiday until the following Wednesday he couldnt do much to assist me either. We did chat for a bit though and we both agreed that there had been a monumental f
k up and that if it had been in his hands we wouldnt be in this situation ie the car wouldnt have been released until he himself had inspected it and was happy. I told him that i planned to take the car to my local dealer on the saturday for the sales manager to look at and give an opinion. He was fine with that and we agreed to talk on the monday following.Saturday, at my local dealership. The guy i took it to see is a local PH member himself and also being the used car sales manager of an MB dealership knows what standard the car should have been at when sold. From 10 feet away the car looks mint, that was his first impression. But then he started to notice all the errors and issues i'd been so concerned about. The paint was flat and dry, the stonechips were way beyond normal levels for a 10k mile car and generally the finish was not to mercedes dealership standards. We agreed, as he would do with his own stock, that a car sold by a main dealer should be prepped and fit for sale before a price tag is added. It shouldnt, as looks like is the case with my car, be priced up and then only prepared with the minimum impact on overall profit. The fact is, with my car the dealership had 4 months to get it ready. They took it in October and i bought it in mid Jan. Why wasnt it prepped before it went out onto the forecourt? He pointed out that the paint on the side skirts was awful, the wings were poor and the doors seriously needed painting. I shown him where there was wax and polishing dust packed into all the nooks and crannies showing it hadnt even been washed, and that the interior, including even the backseats were covered in dust and dirt. It was obvious that the car had not been finished by the bodyshop and was rushed out for the driver to take away. The biggest question of them all was, 'why waste all that money on getting a professional car transport company to drive it up and down the country when youre not even going to do the job it came back for?'.
So, on monday moring i call the general manager with some options. Im still just within my 30 day exchange period at this point so thats option one on the list. The trouble with that is my car is pretty individual at that mileage and spec. The only car coming close to being a viable exchange is a 61 plate (mine is a 60), fire opal red PP+ car thats £6k more expensive. It has similar mileage and spec but on looking at the small print they cannot swap for a more expensive vehicle without me coughing up the difference. Option 2 is for me to have the car fixed properly at my local MB Approved Bodyshop at the cost of the supplying dealer. That sounds like the best way out to me. Option 3 is that they take it back, giving me a full refund. But as i like the car itself, despite the bodywork issues im reluctant to go for the refund. He says he'll phone me back in 24 hours and we leave it at that.
Half an hour later i phone their bodyshop to speak to the actual person who was working on the car, to see if i could glean a bit more info about what went on when it spent 9 days in their care. The bodyshop manager wasnt around and the person who answered the call wasnt overly happy to pass the phone to the young lad who worked on my car. Oh, and when i was promised that a contracted smart repairer would sort out the doors, he didnt even get a call. Seems they left it all to the youngest member of the bodyshop team. So, i'm chatting to the guy who did the work. he tells me that he only got the car on the tuesday, 7 days after it was picked up by the transport company. He was told he had all week to work on it but on thursday moring he's told to finish up and get it ready for the transporter to take away. He admits the skirts werent even finished or on the car, he'd had hardly any time to do the chipped panels and had even been to see the manager to ask if they could repaint the doors as they were too far gone to repair by way of paint correction. He's told not to repaint the doors 'because the customer didnt want them painted'!!!!! WTF!!!!!! Unhappy with the doors he makes a point of telling the delivery driver to expect a return trip and said to me on the phone that 'it was like pulling stars out of a starry night. They needed painting'. I thanked him for his time, assuring him he wasnt to blame and that was that.
Tuesday 19th Feb. General manager calls. The sales manager still isnt back from 1/2-term so he's had no feedback from him. On asking what he thought of the options i gave he said he'd be unhappy for me to have the car fixed at my local shop as he wanted me to be satisfied with the service provided by his dealership. That was, i thought a good call on his part and he offered to send the car transporter back down again so they could have another shot. I asked if he'd spoken to the bodyshop staff about the car as i had done this myself. He said that the bodyshop manager was off sick and he'd speak to him when he got back. I suggested he'd maybe want to speak to the guy who worked on the car because only speaking to the manager wasnt going to achieve anything. I told him what the lad had said but insisted he didnt get in trouble for it. By the sounds of it he wanted to do a good job but wasnt given the opportunity. Im quite angry by now as the f
k up seems to be very much in the management section and not in the workshop itself. Just as my local MB manager had said, it stunk of cost cutting and corner cutting. The sales manager was due back in the following day so the general manager said he'd call then to let me know when the lorry would be back down to take the car away.Wednesday, 20th feb: I get a call at 11am and its a very different tone. In a much more assertive voice he says, 'i dont want to see the car back for repair and the two options you have are to either get it repaired at your local dealer, cutting all responsibility at our end or to just send it back for a full refund'. He said they would contribute to the cost of the repair work and agreed that they had made a rod for their own back with all the messing about that had gone on. He said however that they felt they could never satisfy me and implied i was a picky customer. I retaliated saying that if they'd done what was promised in the first place everyone would be happy and the matter would be over. Seeing as ive been messed about for no reason i dont exactly feel symapthy for them or feel worried about being called picky. I had been fair from the start and had made a point of not throwing my toys. I argued that they'd had the car for 4 months prior to me buying it, had lost trim from the grille in the bodyshop whilst hiding damage that should have been sorted correctly before sale, had messed me about in the process of repairing it after sale, knew i was a memeber on PH with a keen eye for cars and bodywork and that anybody buying a bright red AMG probably wasnt going to be a somebody who didnt care much for cars or what they were buying. Having been given a rough estimate earlier that morning based on pictures id sent over to the bodyshop i hinted at a potential cost to the dealer. £1600 + Vat was the figure i was sent and the manager on the phone scoffed, saying that he'd only contribute up to £1000. He said, its either that or i get a refund. And thats the last ive heard from him, for now.
Yesterday i went to my local MB bodyshop with the car for a proper estimate and the director tells me its worse than he thought. He reckons £1000 per side to fix and what dealer has done to the paintwork so far is pretty awful. He pointed out all sorts, including that the skirts were not even fixed on properly and the paint was crap. Ive also discovered that there are cracks in the plastic where they were pulled off for repainting, the skirts are missing about half of the fixing studs meaning they are pretty loose. The carpet / felt trim in the rear wheel arches hadnt been refitted correctly meaning that debris and water can get in behind the bodywork and the paint on the skirts, under the doors has been damaged by the person attempting to refit them in a hurry. He's 100% sure he can get it all sorted to my liking but the figure im going to have to pay (unless i jump all over the dealer) is £1000 more than i should be forking out....... out of principal.
Tomorrow should be another busy day on the blower.
The dilemma i have is that i really do like the car, despite the issues ive had. But the service from the MB dealership has so far been truly dreadful. Some people, including myself had concerns about the rare colour when i put the deposit down, but the colour is much better than i ever anticipated when cleaned up and the sound of that engine is utterly inspiring. I reckon now its the best colour out there (IMO of course). Its a league ahead of the M5 i sold with regards to its presence and sound but im really not so keen on the brand name thus far. BMW were fantastic to me and me and the dealership worked really well together, resulting in me having a car i could be proud to own. They got regular work from myslef and other PHers and i got top service. Im not ready to give up on the Merc yet and i really dont want to hand it back for a refund. In a bid to improve the car at my end i spent 3 hours last sunday cleaning the grime off the exhaust pipes (another job they failed to do) and I have gone round the car taking care of the little things that enthusiastic car owners normally get on with. If i could just get the dodgy paintwork sorted i'd be over the moon but its going to be a struggle at this rate. Would you spend the extra if you were in my position? I can afford to pay for it, but there are principals i'd like to stick to.
Eddie
Edited to note: The chip in the windscreen was not repaired either. When i took it to my local dealer they told me it needed a new screen and shouldnt have been sold as it was. The chip is actually a 4 way crack and is too near the edge to be repaired.
Notice missing trim:
And trim is there in the Ad:
Small section of where chips are on front doors:
Small section of the side skirts: They were worn right down to the plastic.
Exhaust tips before and after:
Excellent service by ProDriver. They really were excellent and i'd thoroughly recommend them.
Edited by ecain63 on Sunday 24th February 18:36
I'm sorry my car is 4 1/2 yrs old....I would be embarrassed to sell with that.............it's not perfect but is a millions time better than that. It looks like its been on a track day....and hit the gravel. As for the grill, no idea why? But it's definitely
Misdescription you have got. A case there.....good luck
Misdescription you have got. A case there.....good luck
Ouch.
What a story, and well retold. Couldn't for a minute imagine that a M-B dealer would put that out of the door.
Shocking. I'd be taking them up on their offer to take it back if I were in your position, but I know how these things can go and you probably just want it sorted.
Hope it goes well tomorrow!
What a story, and well retold. Couldn't for a minute imagine that a M-B dealer would put that out of the door.
Shocking. I'd be taking them up on their offer to take it back if I were in your position, but I know how these things can go and you probably just want it sorted.
Hope it goes well tomorrow!
I am sorry to hear of your troubles. We all spend a lot of time and effort looking for the right car and by buying from an official dealer you should automatically assume that the car has been thoroughly prepped ready for sale. Personally I would seek the refund. If the car is a genuine one owner 11,000 mile example how has it managed to amass so many stone chips, if the front of the car has already been painted that must have been in a terrible state and makes you wonder if most of it's 11,000 miles may have been spent on the track.
If the bodywork has been allowed to get into that condition what about the mechanicals?
It's hard to walk away, but that's just what I would do, there are plenty of other cars out there.
Good luck!
If the bodywork has been allowed to get into that condition what about the mechanicals?
It's hard to walk away, but that's just what I would do, there are plenty of other cars out there.
Good luck!
^^^^^^^^^^
Thanks guys. All points taken on board and i have to say a large part of me agrees that i should throw it back and walk away. Trouble is, as said above, ive grown to love the car very quickly and dont want to bow down and accept a loss just yet.
Today i spoke to the dealer principal for the first time. I asked if he was aware of my situation and he said he knew of it but wasnt 100% on what was happening. I explained in breif what had happened and before long his memory returned and he knew what had been going on. Points to note were:
He agreed they'd done enough to upset me to warrant me being a tad unsympathetic.
He agreed we needed to sort it out.
He offered to have the car driven back to the dealership, repaired a second time, and returned to me by lorry (not on a lorry both ways like last time). I was not overly happy with it going back there give their history.
We agreed that there will always be a level of cosmetic wear with a used car, but at less than 11k on the clock there should only be a minimal amount of wear if it is to be sold as a, nearly new, Main Dealer car. Anything more than that and the dealer should have it taken care of, or not have taken it on in the first place.
We agreed that there have been some monumental cock-ups in the command structure.
Following saturdays trip to the bodyshop and an inbound estimate the DP has agreed to speak to my local bodyshop to see if they can arrange a better / trade rate for the work but hinted that the bodyshop may be a little biased toward higher prices as they dont work for the dealer group im having issues with. Im not fussed about the cost so long as im not paying out! Not my fault!
Then he made this comment: 'there is a feeling of cynicism in the office that your friend at your local dealership is maybe trying to damage the reputation of our group name because you bought your car from us and not from him.'!! WTF!! He only gave me his opinion because he agrees the standard of work and service so far has been ste. I couldnt believe he said it! My friend laughed when i told him.
Brushing quickly over that he ended with the promise that he'd speak to my local bodyshop and try to get something sorted. The feeling at base-camp is that we may have finally got somewhere and hopefully i can have the car repaired properly by a decent bodyshop and not by cost cutters with spray cans. The shop i want to use was runner up in an 'independent bodyshop of the year awards' list last year and im told they are the people to see so im feeling positive they will do a good job.
As said above, i know there is a strong feeling that i should hand the car back and go elsewhere. But those of you who own a C63 (especially a PP+ car) know just how good they are and im chuffed to bits ive found the colour, spec and low mileage i wanted all in one package. There are no other cars out there currently that i could happily take in exchange (dont want a black, grey or silver car) so im going to stick with it until we get it sorted (Unless anyone has a mint Fire Opal PP+ C63 with less than 15k on the clock they want to sell) .
More news to come no doubt.
Eddie
Thanks guys. All points taken on board and i have to say a large part of me agrees that i should throw it back and walk away. Trouble is, as said above, ive grown to love the car very quickly and dont want to bow down and accept a loss just yet.
Today i spoke to the dealer principal for the first time. I asked if he was aware of my situation and he said he knew of it but wasnt 100% on what was happening. I explained in breif what had happened and before long his memory returned and he knew what had been going on. Points to note were:
He agreed they'd done enough to upset me to warrant me being a tad unsympathetic.
He agreed we needed to sort it out.
He offered to have the car driven back to the dealership, repaired a second time, and returned to me by lorry (not on a lorry both ways like last time). I was not overly happy with it going back there give their history.
We agreed that there will always be a level of cosmetic wear with a used car, but at less than 11k on the clock there should only be a minimal amount of wear if it is to be sold as a, nearly new, Main Dealer car. Anything more than that and the dealer should have it taken care of, or not have taken it on in the first place.
We agreed that there have been some monumental cock-ups in the command structure.
Following saturdays trip to the bodyshop and an inbound estimate the DP has agreed to speak to my local bodyshop to see if they can arrange a better / trade rate for the work but hinted that the bodyshop may be a little biased toward higher prices as they dont work for the dealer group im having issues with. Im not fussed about the cost so long as im not paying out! Not my fault!
Then he made this comment: 'there is a feeling of cynicism in the office that your friend at your local dealership is maybe trying to damage the reputation of our group name because you bought your car from us and not from him.'!! WTF!! He only gave me his opinion because he agrees the standard of work and service so far has been s
te. I couldnt believe he said it! My friend laughed when i told him.Brushing quickly over that he ended with the promise that he'd speak to my local bodyshop and try to get something sorted. The feeling at base-camp is that we may have finally got somewhere and hopefully i can have the car repaired properly by a decent bodyshop and not by cost cutters with spray cans. The shop i want to use was runner up in an 'independent bodyshop of the year awards' list last year and im told they are the people to see so im feeling positive they will do a good job.
As said above, i know there is a strong feeling that i should hand the car back and go elsewhere. But those of you who own a C63 (especially a PP+ car) know just how good they are and im chuffed to bits ive found the colour, spec and low mileage i wanted all in one package. There are no other cars out there currently that i could happily take in exchange (dont want a black, grey or silver car) so im going to stick with it until we get it sorted (Unless anyone has a mint Fire Opal PP+ C63 with less than 15k on the clock they want to sell) .
More news to come no doubt.
Eddie
chris333 said:
You're a remarkably patient man Eddie! If it was me someone in that dealership would have a 3 pointed star shoved where the sun doesn't shine!
First time ive ever been called patient. Ive got really long staying power if thats what you mean but im rarely patient. lolI just dont think its something i should step away from yet. The car has been checked over mechanically and it looks sound so im not worried about that. Just serviced, fresh tyres and pads and extension on the remaining warranty......as per what i'd expect in a MB used car deal. I really do think its just down to poor judgment on the dealers part and them trying to hide things from my view. As i said to the sales manager 2 weeks ago: 'you havnt met me properly yet (my proper pain in the ass side)', and ive suggested that the 130 mile gap between me and them shouldnt be used as room to give me a dry fisting and get away with it. Ive done the 'battle of wills' thing in the past and ive generally come out on top. I only hope they do the right thing by getting the car up to 'sale standard' as it should have been when i picked it up. Its a simple fix and thats the only way they'll get shot of me.
Up and down day today!
This morning we were at the point where i was sure i was going to send the car back as the DP wasnt going to pay for the work to be done.
3.30pm and i get the call to tell me the dealership will pay the bill at my local bodyshop!!!!!
Looks like the car is staying and its going to be finished as it should have been at day 1! Win!!
This morning we were at the point where i was sure i was going to send the car back as the DP wasnt going to pay for the work to be done.
3.30pm and i get the call to tell me the dealership will pay the bill at my local bodyshop!!!!!
Looks like the car is staying and its going to be finished as it should have been at day 1! Win!!
ecain63 said:
Up and down day today!
This morning we were at the point where i was sure i was going to send the car back as the DP wasnt going to pay for the work to be done.
3.30pm and i get the call to tell me the dealership will pay the bill at my local bodyshop!!!!!
Looks like the car is staying and its going to be finished as it should have been at day 1! Win!!
Sounds like a result. I'd be waiting until it's back from the bodyshop, all inspected, before popping the champagne though!This morning we were at the point where i was sure i was going to send the car back as the DP wasnt going to pay for the work to be done.
3.30pm and i get the call to tell me the dealership will pay the bill at my local bodyshop!!!!!
Looks like the car is staying and its going to be finished as it should have been at day 1! Win!!
ecain63 said:
Up and down day today!
This morning we were at the point where i was sure i was going to send the car back as the DP wasn't going to pay for the work to be done.
3.30pm and i get the call to tell me the dealership will pay the bill at my local bodyshop!!!!!
Looks like the car is staying and its going to be finished as it should have been at day 1! Win!!
I don't want to cause you to think bad but there is no way that is a 11k car. Merc paint is pretty tough and it takes a lot of abuse, or miles, to get the paint to chip like that. This morning we were at the point where i was sure i was going to send the car back as the DP wasn't going to pay for the work to be done.
3.30pm and i get the call to tell me the dealership will pay the bill at my local bodyshop!!!!!
Looks like the car is staying and its going to be finished as it should have been at day 1! Win!!
My E class has 460k and the doors don't have any chips on the doors! The front was resprayed a couple of months ago and I have seen how quickly it chips, unlike when it was original.
It'd be quite easy to clock that car and keep the MOT and servicing to the intervals so nothing shows up, particularly if it only has one owner.
Saying that, it may well be genuine and just used and enjoyed.
It doesn't bode well though, maybe it's a sign to walk away?
Good luck though.
GTIR said:
ecain63 said:
Up and down day today!
This morning we were at the point where i was sure i was going to send the car back as the DP wasn't going to pay for the work to be done.
3.30pm and i get the call to tell me the dealership will pay the bill at my local bodyshop!!!!!
Looks like the car is staying and its going to be finished as it should have been at day 1! Win!!
I don't want to cause you to think bad but there is no way that is a 11k car. Merc paint is pretty tough and it takes a lot of abuse, or miles, to get the paint to chip like that. This morning we were at the point where i was sure i was going to send the car back as the DP wasn't going to pay for the work to be done.
3.30pm and i get the call to tell me the dealership will pay the bill at my local bodyshop!!!!!
Looks like the car is staying and its going to be finished as it should have been at day 1! Win!!
My E class has 460k and the doors don't have any chips on the doors! The front was resprayed a couple of months ago and I have seen how quickly it chips, unlike when it was original.
It'd be quite easy to clock that car and keep the MOT and servicing to the intervals so nothing shows up, particularly if it only has one owner.
Saying that, it may well be genuine and just used and enjoyed.
It doesn't bode well though, maybe it's a sign to walk away?
Good luck though.
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