Alfa Romeo Giulia Quadrifoglio... reliability

Alfa Romeo Giulia Quadrifoglio... reliability

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Discussion

Ares

11,000 posts

121 months

Thursday 9th July 2020
quotequote all
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
Epitomises the Alfa experience.

Awesome cars. Utterly ste dealers.

My QV is the best car I've ever owned. Never have I had a car that after 3yrs still gives me excitement to drive it. But I won't have another purely down to the dealers.

urquattroGus

1,849 posts

191 months

Thursday 9th July 2020
quotequote all
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
I'm sure it will be sorted, and it is worth it, best car I've ever owned. My dealer has also been spot on.

smarty156

372 posts

87 months

Thursday 9th July 2020
quotequote all
Had mine over 3 years and 30,000 miles. Planning to keep it a lot longer. Says it all really. Utterly brilliant, super reliable.

BlackPorker

379 posts

176 months

Friday 10th July 2020
quotequote all
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
Hmmmmm, I smell a rat. Are you sure they didn't bin it on the PDI test drive? I know that happened to someone on the AlfaOwner forum and the dealer tried to hide it while fixing the car!

ITP

2,017 posts

198 months

Friday 10th July 2020
quotequote all
Ares said:
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
Epitomises the Alfa experience.

Awesome cars. Utterly ste dealers.

My QV is the best car I've ever owned. Never have I had a car that after 3yrs still gives me excitement to drive it. But I won't have another purely down to the dealers.
But at 3 years it’s out of warranty and you don’t have to use the main dealers any more.
If you love your car, and it’s been reliable, why don’t you just keep it? (I am assuming you may have a lease that is up and would have to buy it)

If you just go and lease something else new (If it a similar car from another manufacturer) sounds like you will be disappointed with it compared to the QV.

Ares

11,000 posts

121 months

Monday 13th July 2020
quotequote all
ITP said:
Ares said:
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
Epitomises the Alfa experience.

Awesome cars. Utterly ste dealers.

My QV is the best car I've ever owned. Never have I had a car that after 3yrs still gives me excitement to drive it. But I won't have another purely down to the dealers.
But at 3 years it’s out of warranty and you don’t have to use the main dealers any more.
If you love your car, and it’s been reliable, why don’t you just keep it? (I am assuming you may have a lease that is up and would have to buy it)

If you just go and lease something else new (If it a similar car from another manufacturer) sounds like you will be disappointed with it compared to the QV.
It's leased, which aside from being difficult to buy at the end of, I prefer trouble free motoring for my main car. Never keep a car past 4yrs old, usually 3.

rob4620

9 posts

91 months

Monday 13th July 2020
quotequote all
rob4620 said:
BlackPorker said:
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
Hmmmmm, I smell a rat. Are you sure they didn't bin it on the PDI test drive? I know that happened to someone on the AlfaOwner forum and the dealer tried to hide it while fixing the car!
I’m inclined to agree something is up, when asking if I could see the car apparently not because of social distancing. Researched recalls and no sign of anything to do with water pumps, especially materialising 30 Mins before collection.

Ares

11,000 posts

121 months

Monday 13th July 2020
quotequote all
rob4620 said:
BlackPorker said:
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
Hmmmmm, I smell a rat. Are you sure they didn't bin it on the PDI test drive? I know that happened to someone on the AlfaOwner forum and the dealer tried to hide it while fixing the car!
I’m inclined to agree something is up, when asking if I could see the car apparently not because of social distancing. Researched recalls and no sign of anything to do with water pumps, especially materialising 30 Mins before collection.
In your shoes, I'd be at the dealership tomorrow morning with a request to see the car backed up with threat to cancel the order. No Social distancing constraint would be relevant - you could view it from more than 2m away.

Pwig

11,956 posts

271 months

Monday 13th July 2020
quotequote all
Ares said:
rob4620 said:
BlackPorker said:
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
Hmmmmm, I smell a rat. Are you sure they didn't bin it on the PDI test drive? I know that happened to someone on the AlfaOwner forum and the dealer tried to hide it while fixing the car!
I’m inclined to agree something is up, when asking if I could see the car apparently not because of social distancing. Researched recalls and no sign of anything to do with water pumps, especially materialising 30 Mins before collection.
In your shoes, I'd be at the dealership tomorrow morning with a request to see the car backed up with threat to cancel the order. No Social distancing constraint would be relevant - you could view it from more than 2m away.
I work at a car dealership and I'd definiteley be doing this.

ITP

2,017 posts

198 months

Monday 13th July 2020
quotequote all
Ares said:
ITP said:
Ares said:
rob4620 said:
Well here’s my experience so far...

After much research I jumped from a Porsche cayenne S to a brand new quadrifoglio last week, collection arranged for Monday just gone. On my way to collect the car I received a call from the dealership saying there had been a recall due to a water pump issue and they could not let the car leave the showroom.

After getting significantly upset with them on arrival, they advised the part would be expressed next day, it was a 5 hour job to fit, to which they had already started, so collection yesterday afternoon. After being completely ignored by the dealership on when it was ready to collect I finally got a response this morning saying there were further issues with the car and the replacement parts were only in Italy so at least another 10 days before the car ‘might’ be ready to collect.

Bearing in mind this was an unregistered car with little to no miles on the clock, to say my experience so far has been concerning is a significant understatement. Despite the money being paid over, finance agreed, trade in done etc. I’m one more poor response from the dealer from heading over to the German dealerships for an M3, C63, RS4 tomorrow.

So far not so good.
Epitomises the Alfa experience.

Awesome cars. Utterly ste dealers.

My QV is the best car I've ever owned. Never have I had a car that after 3yrs still gives me excitement to drive it. But I won't have another purely down to the dealers.
But at 3 years it’s out of warranty and you don’t have to use the main dealers any more.
If you love your car, and it’s been reliable, why don’t you just keep it? (I am assuming you may have a lease that is up and would have to buy it)

If you just go and lease something else new (If it a similar car from another manufacturer) sounds like you will be disappointed with it compared to the QV.
It's leased, which aside from being difficult to buy at the end of, I prefer trouble free motoring for my main car. Never keep a car past 4yrs old, usually 3.
Fair enough.
I’ve never had a car newer than 3 years old!

Think I’ve only ever broken down about 5 times in 35 years and about 25 cars. Maybe I’ve been lucky.
Currently I choose from a 9 year old Alfa, a 16 year old Alfa (a GTA) and a 9 year old Maserati.
I suppose the perceived risk factor of that lot would totally freak out most modern car buyers who probably think I’m nuts!



ninepoint2

3,308 posts

161 months

Tuesday 14th July 2020
quotequote all
Ares said:
It's leased, which aside from being difficult to buy at the end of, I prefer trouble free motoring for my main car. Never keep a car past 4yrs old, usually 3.
Sorry a bit off topic but like the above poster I find this bonkers, my choices on the drive are two 12 year olds and an 18 year old, very strange statement to make IMHO.

ITP

2,017 posts

198 months

Tuesday 14th July 2020
quotequote all
ninepoint2 said:
Ares said:
It's leased, which aside from being difficult to buy at the end of, I prefer trouble free motoring for my main car. Never keep a car past 4yrs old, usually 3.
Sorry a bit off topic but like the above poster I find this bonkers, my choices on the drive are two 12 year olds and an 18 year old, very strange statement to make IMHO.
It’s not too far off topic as it’s about reliability and Mr(Mrs) ares said to maintain ‘trouble free’ motoring he (or she) doesn’t like to keep a car past 3 years old. I believe the quadrifoglio in question has been great reliability wise.

I have no problem with anyone wanting a new car every 3 years if that’s what they want, and can afford it. Everyone can spend their money how they like for me. Hell, someone has to get new ones to give a supply of secondhand ones later!

What I don’t agree with however is the statement that cars somehow become ‘trouble’, as in not ‘trouble free’ after just 3 years and 24k miles, or whatever the lease mileage allowance is. This being the reason for changing, rather than just fancying a change, or being set in the leasing cycle. Both these reasons are fine. But modern cars do not fall apart at this age. Old escorts and cavaliers didn’t even fall apart at that age, modern cars are barely run in!

I will admit, on recent cars, the amount of electronics/sensors etc can be a concern but you would have to be unlucky and modern mechanicals are generally solid these days and have been for a long time.
Maybe ares does 40k miles a year though and gives his cars a hard time!

StescoG66

2,128 posts

144 months

Tuesday 14th July 2020
quotequote all
ninepoint2 said:
Sorry a bit off topic but like the above poster I find this bonkers, my choices on the drive are two 12 year olds and an 18 year old, very strange statement to make IMHO.
Are you Prince Andrew?

Zarco

17,896 posts

210 months

Tuesday 14th July 2020
quotequote all
StescoG66 said:
ninepoint2 said:
Sorry a bit off topic but like the above poster I find this bonkers, my choices on the drive are two 12 year olds and an 18 year old, very strange statement to make IMHO.
Are you Prince Andrew?
laugh

Ares

11,000 posts

121 months

Tuesday 14th July 2020
quotequote all
ninepoint2 said:
Ares said:
It's leased, which aside from being difficult to buy at the end of, I prefer trouble free motoring for my main car. Never keep a car past 4yrs old, usually 3.
Sorry a bit off topic but like the above poster I find this bonkers, my choices on the drive are two 12 year olds and an 18 year old, very strange statement to make IMHO.
Fair enough. Horses for courses. By leasing for 3 or 4 years I get risk free/trouble free motoring, and a new car. Just preferable for me.

Ares

11,000 posts

121 months

Tuesday 14th July 2020
quotequote all
ITP said:
ninepoint2 said:
Ares said:
It's leased, which aside from being difficult to buy at the end of, I prefer trouble free motoring for my main car. Never keep a car past 4yrs old, usually 3.
Sorry a bit off topic but like the above poster I find this bonkers, my choices on the drive are two 12 year olds and an 18 year old, very strange statement to make IMHO.
It’s not too far off topic as it’s about reliability and Mr(Mrs) ares said to maintain ‘trouble free’ motoring he (or she) doesn’t like to keep a car past 3 years old. I believe the quadrifoglio in question has been great reliability wise.

I have no problem with anyone wanting a new car every 3 years if that’s what they want, and can afford it. Everyone can spend their money how they like for me. Hell, someone has to get new ones to give a supply of secondhand ones later!

What I don’t agree with however is the statement that cars somehow become ‘trouble’, as in not ‘trouble free’ after just 3 years and 24k miles, or whatever the lease mileage allowance is. This being the reason for changing, rather than just fancying a change, or being set in the leasing cycle. Both these reasons are fine. But modern cars do not fall apart at this age. Old escorts and cavaliers didn’t even fall apart at that age, modern cars are barely run in!

I will admit, on recent cars, the amount of electronics/sensors etc can be a concern but you would have to be unlucky and modern mechanicals are generally solid these days and have been for a long time.
Maybe ares does 40k miles a year though and gives his cars a hard time!
Lease is 15k/yr. I don't doubt it will be fine in year 5, it's been near faultless in 3yrs, I just value the certainty and minimisation of risk.

chopper602

2,186 posts

224 months

Wednesday 15th July 2020
quotequote all
Ares said:
Epitomises the Alfa experience.
Awesome cars. Utterly ste dealers.
My QV is the best car I've ever owned. Never have I had a car that after 3yrs still gives me excitement to drive it. But I won't have another purely down to the dealers.
Have you considered changing dealers? My Alfa dealer is excellent, I'm on my fourth car from them. Service is faultless as have been the cars (apart from the Saab).
Whereas we have been completely disappointed with Jaguar dealers as MrsTheWife has one of those and the dealer is abysmal (no other non-Pendragon Jag dealer within 100 miles).

Ares

11,000 posts

121 months

Wednesday 15th July 2020
quotequote all
chopper602 said:
Ares said:
Epitomises the Alfa experience.
Awesome cars. Utterly ste dealers.
My QV is the best car I've ever owned. Never have I had a car that after 3yrs still gives me excitement to drive it. But I won't have another purely down to the dealers.
Have you considered changing dealers? My Alfa dealer is excellent, I'm on my fourth car from them. Service is faultless as have been the cars (apart from the Saab).
Whereas we have been completely disappointed with Jaguar dealers as MrsTheWife has one of those and the dealer is abysmal (no other non-Pendragon Jag dealer within 100 miles).
Supplying dealer got sold and went st.
Local dealer tried to defraud me out of £5,000
Next local dealer lost its franchise.
Next local dealer lost its franchise.
Next local dealer has a dire reputation, but it's my only way of avoiding a 2hr drive (each way) just to get there.

So yes wink

chopper602

2,186 posts

224 months

Wednesday 15th July 2020
quotequote all
Ares said:
Supplying dealer got sold and went st.
Local dealer tried to defraud me out of £5,000
Next local dealer lost its franchise.
Next local dealer lost its franchise.
Next local dealer has a dire reputation, but it's my only way of avoiding a 2hr drive (each way) just to get there.

So yes wink
Alexanders Teesside BTW

ITP

2,017 posts

198 months

Wednesday 15th July 2020
quotequote all
Ares said:
chopper602 said:
Ares said:
Epitomises the Alfa experience.
Awesome cars. Utterly ste dealers.
My QV is the best car I've ever owned. Never have I had a car that after 3yrs still gives me excitement to drive it. But I won't have another purely down to the dealers.
Have you considered changing dealers? My Alfa dealer is excellent, I'm on my fourth car from them. Service is faultless as have been the cars (apart from the Saab).
Whereas we have been completely disappointed with Jaguar dealers as MrsTheWife has one of those and the dealer is abysmal (no other non-Pendragon Jag dealer within 100 miles).
Supplying dealer got sold and went st.
Local dealer tried to defraud me out of £5,000
Next local dealer lost its franchise.
Next local dealer lost its franchise.
Next local dealer has a dire reputation, but it's my only way of avoiding a 2hr drive (each way) just to get there.

So yes wink
It is a problem if you are with in warranty and have to use Alfa dealers sadly.
Makes you wonder how many sales it costs because with the guilia/stelvio the products I think are outstanding, best in class for driving dynamics, also the styling I believe, but is subjective of course. Well made too.