Baggage Allowance Woes
Discussion
Hey,
I recently purchased a one-way ticket as I'm moving away for the summer, I paid £15.00 per bag and booked 3 bags between the two of us at a cost of £45.00.
The e-ticket came through and I only have a total of 40kgs allowance between the three bags. So in essence I've got the same allowance as I would have if I had two bags, but paid extra to split this allowance over 3 bags.
There was nothing in the booking process to allow me to add an extra allowance to the third bag. The only way I can add allowance is to look at the confirmation email, think they've made a mistake and contact their customer service team, where I get offered an extra 20KG for £39.00 per person each way.
I think I've been miss-sold the crazy baggage policy on the flight, I've never known an airline to allow you to purchase extra bags without any additional allowance, the flight operator disagrees and although I've been passed around to various managers in the customer service team, they all tell me the same and that they cannot just give me the extra 20KG - I have to pay for it.
Is this a normal practice that I'm not aware of, am I being unreasonable and should I just pay up? Would love your advice on this matter as it's causing me so much frustration!
Thanks
I recently purchased a one-way ticket as I'm moving away for the summer, I paid £15.00 per bag and booked 3 bags between the two of us at a cost of £45.00.
The e-ticket came through and I only have a total of 40kgs allowance between the three bags. So in essence I've got the same allowance as I would have if I had two bags, but paid extra to split this allowance over 3 bags.
There was nothing in the booking process to allow me to add an extra allowance to the third bag. The only way I can add allowance is to look at the confirmation email, think they've made a mistake and contact their customer service team, where I get offered an extra 20KG for £39.00 per person each way.
I think I've been miss-sold the crazy baggage policy on the flight, I've never known an airline to allow you to purchase extra bags without any additional allowance, the flight operator disagrees and although I've been passed around to various managers in the customer service team, they all tell me the same and that they cannot just give me the extra 20KG - I have to pay for it.
Is this a normal practice that I'm not aware of, am I being unreasonable and should I just pay up? Would love your advice on this matter as it's causing me so much frustration!
Thanks
Generally and as far as I'm aware and have experienced, there is a total allowance per passenger whether in one bag or over several. Buying additional 'bag space' does not mean buying extra weight allowance.
Budget airlines tend to be very strict on this, other airlines less so but depends on the total baggage weight on that flight.
Might be worth getting a quote from FedEx or similar as couriering may be cheaper depending on how much extra you have.
Budget airlines tend to be very strict on this, other airlines less so but depends on the total baggage weight on that flight.
Might be worth getting a quote from FedEx or similar as couriering may be cheaper depending on how much extra you have.
s, arent they? Surprisingly not Ryanair actually, it's a relatively mid-range carrier.
Yea that's the way I understood it Stevie, I've also booked the connecting flight with another carrier who - when you purchase an extra bag - they give you another 20KG allowance, this is how I always thought it worked, I can't see why people would pay £15.00 to include another bag, with no extra allowance, just seems odd?
Cheers
Yea that's the way I understood it Stevie, I've also booked the connecting flight with another carrier who - when you purchase an extra bag - they give you another 20KG allowance, this is how I always thought it worked, I can't see why people would pay £15.00 to include another bag, with no extra allowance, just seems odd?
Cheers
That is really rather surprising.
I'll be booking extra bags with BA this week.
The normal allowance is 1 piece up to 23 kgs in weight.
I will pay for an extra piece, which can also be up to 23 kgs in weight.
Hence the total allowance is 46 kgs.
It seems that can't be split unequally, eg 25 kgs one piece, 21 kgs the other, but that may be down to baggage handler Elf n safety issues, but it's no big deal.
At least it is clear, however the extra receipt you get from booking extra pieces on-line can be a bit confusing,
To say you've paid for an extra piece but still only got the same total kg allowance that you would have for free sounds quite wrong to me. Should question that, although no doubt some airlines would charge you for the pivilege of answering your query.
I'll be booking extra bags with BA this week.
The normal allowance is 1 piece up to 23 kgs in weight.
I will pay for an extra piece, which can also be up to 23 kgs in weight.
Hence the total allowance is 46 kgs.
It seems that can't be split unequally, eg 25 kgs one piece, 21 kgs the other, but that may be down to baggage handler Elf n safety issues, but it's no big deal.
At least it is clear, however the extra receipt you get from booking extra pieces on-line can be a bit confusing,
BA emailed baggage receipt said:
PASSENGER: Mr F i F
YOUR ALLOWANCE: 0 bags
PRE-PAID EXCESS: 0 bags
TOTAL ALLOWANCE: 0 bags
Flight number: BAxxxx Date...
PASSENGER: Mr F i F
YOUR ALLOWANCE: 1 bag
PRE-PAID EXCESS: 1 bag
TOTAL ALLOWANCE: 2 bags
Which seems a bit contradictory, but it all works OKYOUR ALLOWANCE: 0 bags
PRE-PAID EXCESS: 0 bags
TOTAL ALLOWANCE: 0 bags
Flight number: BAxxxx Date...
PASSENGER: Mr F i F
YOUR ALLOWANCE: 1 bag
PRE-PAID EXCESS: 1 bag
TOTAL ALLOWANCE: 2 bags
To say you've paid for an extra piece but still only got the same total kg allowance that you would have for free sounds quite wrong to me. Should question that, although no doubt some airlines would charge you for the pivilege of answering your query.
F i F said:
Which seems a bit contradictory, but it all works OK
To say you've paid for an extra piece but still only got the same total kg allowance that you would have for free sounds quite wrong to me. Should question that, although no doubt some airlines would charge you for the pivilege of answering your query.
Hi F I F, To say you've paid for an extra piece but still only got the same total kg allowance that you would have for free sounds quite wrong to me. Should question that, although no doubt some airlines would charge you for the pivilege of answering your query.
Yea this is exactly my issue and that's how I understood buying an extra bag would work, for more capacity not to split the baggage between two bags? Don't worry it wasn't BA that I'm having the issue with.
Here's the screenshot of the Baggage section:
http://thumbsnap.com/qVF3xtIG
There's nothing there saying that I need to, or can purchase extra allowance for the bag, the only hint is "Total weight", which I wrongly understood to mean each bag.
I'm going to just pay the extra baggage as I need it, however Thomson won't be getting my custom for the visit to the UK!
I know Easyjet do this as well, so yes this might well be common practice.
eta
"Baggage allowances
Baggage allowancesHold luggage - how much can you take?
Each passenger who pays for a hold bag can take up to 20kg of luggage. This weight allowance applies to the passenger rather than to the bag so purchasing extra bags is possible but will not increase the weight allowance. If you think you’ll need to take a little bit more with you, you can buy some extra weight"
eta
"Baggage allowances
Baggage allowancesHold luggage - how much can you take?
Each passenger who pays for a hold bag can take up to 20kg of luggage. This weight allowance applies to the passenger rather than to the bag so purchasing extra bags is possible but will not increase the weight allowance. If you think you’ll need to take a little bit more with you, you can buy some extra weight"
Edited by Amateurish on Tuesday 17th April 16:46
Akiraprise said:
Surprisingly not Ryanair actually, it's a relatively mid-range carrier.
Akiraprise said:
I'm going to just pay the extra baggage as I need it, however Thomson won't be getting my custom for the visit to the UK!
Unfortunately, Thomson are nothing more than a tourist charter airline who sell excess seats off. No better than Monarch, SqueezyJet or RyanAir really. Oh and they have the smallest seat spacing I've ever had the misfortune to use. 28" on short haul flights !
So from your linked screen grab OP it seems that:-
a)as part of the ticket you are not allowed any hold luggage
b) you can purchase up to 20 kgs of hold space at a cost of £15 per piece
c) you can purchase an extra 5kg of hold space for an undeclared extra cost.
d) No bag must weight over 23 kg.
Springs to mind the phrase "Why make things easy when you can make it really difficult."
Presumably the answer to that is to spring extra baggage / penalty charges on customers when they are at the airport and are not in a position to argue. Of course duty free will be included in these weight limits one assumes.
a)as part of the ticket you are not allowed any hold luggage
b) you can purchase up to 20 kgs of hold space at a cost of £15 per piece
c) you can purchase an extra 5kg of hold space for an undeclared extra cost.
d) No bag must weight over 23 kg.
Springs to mind the phrase "Why make things easy when you can make it really difficult."
Presumably the answer to that is to spring extra baggage / penalty charges on customers when they are at the airport and are not in a position to argue. Of course duty free will be included in these weight limits one assumes.
StevieBee said:
Might be worth getting a quote from FedEx or similar as couriering may be cheaper depending on how much extra you have.
Depends where OP is off to, you run the risk of having to itemise everything and mess around with customs paperwork. BA are good value for extra bags in the grand scheme of things. They've realised this though and will be slapping a fiver on each extra bag price now.
First rule is find a carrier that uses piece concept, not weight concept. IE pay per bag, not per kilo.
Sporting equipment is sometimes free. It's amazing what you can fit in a snowboard bag
Gassing Station | Holidays & Travel | Top of Page | What's New | My Stuff