fuel used by dealer...
Discussion
hello,
i'm after some advice please - my car had some warranty work done in the main dealer and they used half a tank of petrol replicating / resolving the problem...I asked for it back and they refused. Seems a bit tight to me, could anyone offer me some advise on what to do next? I don't see why I should have to "pay" to resolve a manufacturing problem on a car which i own which is still under warranty...thank you!
i'm after some advice please - my car had some warranty work done in the main dealer and they used half a tank of petrol replicating / resolving the problem...I asked for it back and they refused. Seems a bit tight to me, could anyone offer me some advise on what to do next? I don't see why I should have to "pay" to resolve a manufacturing problem on a car which i own which is still under warranty...thank you!
What was the fault?
Because if it's reasonable to need half a tank's worth of testing to find and solve the problem, then you'll have to accept it, because there's no way the dealership could claim back "diagnosis fuel" from the manufacturer - either you pay for it or they do, and I think you can guess which way that's likely to go unless you're a particularly valuable customer. If it's not reasonable, ie. they have been taking the piss and using your car for other purposes while it was there, then I'd be expecting a goodwill gesture to cover the burnt fuel (at least!).
But I wonder what the case would be if you left it with them with very little fuel in it, would they put what they needed in and just deal with it, or ring you up and say "it needs £x of fuel to be able to diagnose the fault and you'll need to reimburse us on collection"?
Because if it's reasonable to need half a tank's worth of testing to find and solve the problem, then you'll have to accept it, because there's no way the dealership could claim back "diagnosis fuel" from the manufacturer - either you pay for it or they do, and I think you can guess which way that's likely to go unless you're a particularly valuable customer. If it's not reasonable, ie. they have been taking the piss and using your car for other purposes while it was there, then I'd be expecting a goodwill gesture to cover the burnt fuel (at least!).
But I wonder what the case would be if you left it with them with very little fuel in it, would they put what they needed in and just deal with it, or ring you up and say "it needs £x of fuel to be able to diagnose the fault and you'll need to reimburse us on collection"?
surveyor said:
Move on?
Would you have preferred that they did not find the problem?
This.Would you have preferred that they did not find the problem?
Out of interest, what kind of car and what was the problem? Particularly if it's a small car and half a tank is less than 20 litres, it's not worth stressing about.
In future, leave the tank almost empty when you drop it off for servicing.
Deva Link said:
I bet they ragged it and wore the tyres out too - have a look at how the edges have been scrubbed away.
apart from the damage they did to the car (they did repair it) they assured me as they are professionals they looked after the car and did not rag it!!!! however, i'm almost down a litre of oil too...let me put two and two together....You pay for fuel.
When my 911 needed the gearbox software resetting, I dropped it off with the fuel light on. Apparently once the reset is done, they then have to drive to a certain plan to set the adaptations correctly, and so they phoned to get my authorisation to put some fuel in, which they would then charge back to me.
Which is fine. It was something in the region of £20 - I'm sure I could have argued it had I really wanted to, but to me it doesn't seem unreasonable.
When my 911 needed the gearbox software resetting, I dropped it off with the fuel light on. Apparently once the reset is done, they then have to drive to a certain plan to set the adaptations correctly, and so they phoned to get my authorisation to put some fuel in, which they would then charge back to me.
Which is fine. It was something in the region of £20 - I'm sure I could have argued it had I really wanted to, but to me it doesn't seem unreasonable.
misterme said:
apart from the damage they did to the car (they did repair it) they assured me as they are professionals they looked after the car and did not rag it!!!! however, i'm almost down a litre of oil too...let me put two and two together....
What age is the car? What is the fault they were trying to identify/repair?I'm finding it hard to believe your engine could use a litre of oil in half a tank irrespective of how it has been driven! Are you implying they stole the missing oil?
maybe i should have simplified the question, why should i have to pay the fuel bill for finding out the problem?
i don't see this as unreasonable: 3 weeks later, i get the car back, we fixed the problem, was a tricky one. sorry it took so long. unfortunately we did x amount of miles fixing it and used 1/2 tank of fuel, but we replaced it for you.
i don't see this as unreasonable: 3 weeks later, i get the car back, we fixed the problem, was a tricky one. sorry it took so long. unfortunately we did x amount of miles fixing it and used 1/2 tank of fuel, but we replaced it for you.
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