Discussion
I transferred a lowish sum less, than 50 pounds to a company. It was transferred to the same bank as mine, by online bank transfer same day.
The company has said it has not been received, now after 6 days. I have checked all details, and with my bank and they have said it has been sent.
I am a bit stuck as the company swear blind it hasn't been received. Any ideas how to resolve it?
The company has said it has not been received, now after 6 days. I have checked all details, and with my bank and they have said it has been sent.
I am a bit stuck as the company swear blind it hasn't been received. Any ideas how to resolve it?
trickywoo said:
When this happened to me I sent them a scan of the relevant part of my bank statement showing the payment.
That's the way to do it.These issues often occur where the recipient receives a big volume of daily payments, especially if no reference has been quoted to show what the payment relates to. Imagine sending a Christmas card correctly addressed but forgetting to sign it - the recipient gets the card but has no idea who it is from. When you phone them in the New year and ask "did you get my card?" they haven't a clue.
Ozzie Osmond said:
That's the way to do it.
These issues often occur where the recipient receives a big volume of daily payments, especially if no reference has been quoted to show what the payment relates to. Imagine sending a Christmas card correctly addressed but forgetting to sign it - the recipient gets the card but has no idea who it is from. When you phone them in the New year and ask "did you get my card?" they haven't a clue.
i have already done this, reference correct as well, details checked, bank confirmed other party accepted payment but they still say computer says no.These issues often occur where the recipient receives a big volume of daily payments, especially if no reference has been quoted to show what the payment relates to. Imagine sending a Christmas card correctly addressed but forgetting to sign it - the recipient gets the card but has no idea who it is from. When you phone them in the New year and ask "did you get my card?" they haven't a clue.
Joratk said:
What's the nature of the payment? Do you believe they have any reason to lie about receiving the payment or think they'd benefit in any way by denying it? If not then it could well be an honest mistake on their part.
there customer service/system is inept. they have my money but claim not.
If the the recipient has still not received the funds, contact your bank and ask them for a SWIFT MT103 message for this particular payment. It is usually available the next working day after you've sent the payment, so will certainly be available in this case. If they can get one of these to you (email/fax etc) then forward it on to the recipient of the funds. It is a paragraph of bank speak (remittance info/both bank details/currency/amount/date(s) etc) that the intended recipient can then send to their bank to help them look for your payment.
An alternative is that the reference you put on the payment may not have arrived with the funds, or the reference you put on there might be quite generic in relation to other payments received by the company every day (eg: pymt for two widgets). Ring them up to see if they can have another look through their bank account for your payment.
An alternative is that the reference you put on the payment may not have arrived with the funds, or the reference you put on there might be quite generic in relation to other payments received by the company every day (eg: pymt for two widgets). Ring them up to see if they can have another look through their bank account for your payment.
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