HP ipaq problem. Please help
Discussion
I have an 1940 ipaq and use it mainly to run Tom Tom 3. Its been fine for 6 months but a week ago it crashed and would not soft reset so I took out the battery and it wiped everything, fully resetting factory settings.
I re installed everything and the next day the same thing happenned.
I have just spoken to HP tech support and they got me to test the backup battery which he says must not be holding a charge (even though the paq says its at 100%)
The problem is that he wants £170 for a repair (new watch battery) as the unit is "Out of its 1 yr warranty!" Its only 16 months old!!
Is this fair. What can I do? He also said that the problem is probably with Tom Tom and not HP!!!!
Any help would be greatly appreciated.
Thanks GN
I re installed everything and the next day the same thing happenned.
I have just spoken to HP tech support and they got me to test the backup battery which he says must not be holding a charge (even though the paq says its at 100%)
The problem is that he wants £170 for a repair (new watch battery) as the unit is "Out of its 1 yr warranty!" Its only 16 months old!!
Is this fair. What can I do? He also said that the problem is probably with Tom Tom and not HP!!!!
Any help would be greatly appreciated.
Thanks GN
I did have but I just closed the browser. Doh. I have been trying to open it up. I used to work in electronics so am sure I could change the battery if thats the only problem.
Surely there has to be a realistic price limit on service issues.
Does it mean I will have to buty a new ipaq to run my TT3 on, and new cradle, new GPS etc......not a happy bunny.
The damn thing went back twice for service when it was in warranty.
Thanks for the help beanbag.
GN
Surely there has to be a realistic price limit on service issues.
Does it mean I will have to buty a new ipaq to run my TT3 on, and new cradle, new GPS etc......not a happy bunny.
The damn thing went back twice for service when it was in warranty.
Thanks for the help beanbag.
GN
No problem with the help!
Unfortunately HP aren't the only culprits to do this. Most major companies ask for similar charges as it covers them for any parts they may have to buy.
My iPod broke as the HD failed and Apple wanted £180 to fix it! They told me this was a standard charge for all repairs and HP do exactly the same thing.
If you manage to find the case ID, I can get a friend to look it up on the system and as I said, I can chat to the ppl in the support center.
Btw....mine crashes everyonce in a while and I just do a backup restore to recover the unit. What actually happens when it crashes and is it a soft or hard reset you perform to get the unit back to normal?
Btw....I'm not a hw engineer of any sort but I might be able to give you advice compared to my experiences!
Unfortunately HP aren't the only culprits to do this. Most major companies ask for similar charges as it covers them for any parts they may have to buy.
My iPod broke as the HD failed and Apple wanted £180 to fix it! They told me this was a standard charge for all repairs and HP do exactly the same thing.
If you manage to find the case ID, I can get a friend to look it up on the system and as I said, I can chat to the ppl in the support center.
Btw....mine crashes everyonce in a while and I just do a backup restore to recover the unit. What actually happens when it crashes and is it a soft or hard reset you perform to get the unit back to normal?
Btw....I'm not a hw engineer of any sort but I might be able to give you advice compared to my experiences!
Its terrible that they can get away with that.
To be honest I thought the soft reset was when you take out the battery and the hard one was when you poke it. It just keeps crashing in Tom Tom 3 Navigator and runs really slowly, like 10 seconds to change screen when it usually take 0.001. I took out the battery for 5 seconds, turn it back on and its fully reset to factory settings, ie. wided clean.
I have had to reinstall TT3 5 times this week.
I also did the 1.10 ROM upgrade off the HP site last night and it did it again.
The support chap told me that the backup battery must have gone or else it would not restore factory settings. Thats where the conversation turned bad as he told my the new battery is £170!!!!
I wonder if the battery is dead, if I could change it over and if that is the problem, or if its with TT3.
Help appreciated.
PS. I can't/don't know how to recover the case id, now I closed that browser. Sorry.
GN
PS. Love those Buells, I test rode the firebolt last summer. Must say I prefer the S (or upright one) less heavy on the arms!!
GN
To be honest I thought the soft reset was when you take out the battery and the hard one was when you poke it. It just keeps crashing in Tom Tom 3 Navigator and runs really slowly, like 10 seconds to change screen when it usually take 0.001. I took out the battery for 5 seconds, turn it back on and its fully reset to factory settings, ie. wided clean.
I have had to reinstall TT3 5 times this week.
I also did the 1.10 ROM upgrade off the HP site last night and it did it again.
The support chap told me that the backup battery must have gone or else it would not restore factory settings. Thats where the conversation turned bad as he told my the new battery is £170!!!!
I wonder if the battery is dead, if I could change it over and if that is the problem, or if its with TT3.
Help appreciated.
PS. I can't/don't know how to recover the case id, now I closed that browser. Sorry.
GN
PS. Love those Buells, I test rode the firebolt last summer. Must say I prefer the S (or upright one) less heavy on the arms!!
GN
Unfortunately I can't look your name up due to data protection etc, etc and can only find you through your case ID. Begins something like 801xxxxxx.
Right, you're not actually doing a hard reset by the sounds of it. Poking the reset button merely does a soft reset.
Before doing a hard reset, backup EVERYTHING as it will all get erased!!!!
To do a hard reset hold down the two outer buttons of your ipaq. (The shortcut buttons at the bottom of the unit).
At the same time, push the reset button with your stylus and keep them all pressed down for about 2-3 seconds. Release the stylus and keep the two other buttons pressed for another 2 seconds.
Let go and you will find your ipaq has now hard reset. There should be nothing left on the unit.
Hopefully this might solve the problem. It does on mine.
P.S. Cheers for the compliment on the Buell!
Unfortunately I sold it in December for my ruddy car (which I do acutally like), but I need two wheels again.
I'm planning on an XB12R next summer so i'll have to wait a whole year without a bike!
Right, you're not actually doing a hard reset by the sounds of it. Poking the reset button merely does a soft reset.
Before doing a hard reset, backup EVERYTHING as it will all get erased!!!!
To do a hard reset hold down the two outer buttons of your ipaq. (The shortcut buttons at the bottom of the unit).
At the same time, push the reset button with your stylus and keep them all pressed down for about 2-3 seconds. Release the stylus and keep the two other buttons pressed for another 2 seconds.
Let go and you will find your ipaq has now hard reset. There should be nothing left on the unit.
Hopefully this might solve the problem. It does on mine.
P.S. Cheers for the compliment on the Buell!
Unfortunately I sold it in December for my ruddy car (which I do acutally like), but I need two wheels again. I'm planning on an XB12R next summer so i'll have to wait a whole year without a bike!
Good plan, thats the one I wanted too. Red with the gold wheels. Very bling!!
The 2 button thing does not seem to work, just resets normally.
The chap on the phone told me that removing the battery while its on is a hard reset. Thats what I have been doing.
Am going to contact Tom Tom and see what they say.
I wonder if a watch specialist could change the backup battery for me.
Ragards. GN
The 2 button thing does not seem to work, just resets normally.
The chap on the phone told me that removing the battery while its on is a hard reset. Thats what I have been doing.
Am going to contact Tom Tom and see what they say.
I wonder if a watch specialist could change the backup battery for me.
Ragards. GN
You could repair it yourself from this place: www.ipaqrepair.co.uk
I've bought from them before with no problems.
At £26 quid for a battery, might be worth a gamble...
I've bought from them before with no problems.
At £26 quid for a battery, might be worth a gamble...
That method did it Beanbag. The same as it does if you remove the battery when its on. Although it may be that my backup battery is buggered which is why it looses all info.
If the power manager is saying that my backup batt is at 100% but clearly is not, do you think replacing it will fix the problems?? Is there any of doing a full system restore like re installing Windows on a PC? Is is possible to get a virus on an ipaq that could be messing things up?
Thanks jgx999 I will try that site for the battery.
Cheers guys. GN
If the power manager is saying that my backup batt is at 100% but clearly is not, do you think replacing it will fix the problems?? Is there any of doing a full system restore like re installing Windows on a PC? Is is possible to get a virus on an ipaq that could be messing things up?
Thanks jgx999 I will try that site for the battery.
Cheers guys. GN
dxg999 said:
You could repair it yourself from this place: www.ipaqrepair.co.uk
I've bought from them before with no problems.
At £26 quid for a battery, might be worth a gamble...
I just ordered a new backup battery. Only 8.57 quid!! Slight difference to the 170 that hp charge!!
Sure I can change it myself if I can find a tool to open it with.???
The website described my sympoms in the "failed backup batt" section.
This could mean there is a problem with the TT3 software too.
Cheers again. Most kind.
GN
Mr Noble said:
If the power manager is saying that my backup batt is at 100% but clearly is not, do you think replacing it will fix the problems??
Who knows? I no longer trust anything my iPaq tells me, and as a result have stopped using it. A PDA that crashes is worse than no PDA at all, and mine crashes 2 or 3 times a day. It's a piece of junk. I'm just glad I didn't pay for it.
www.digit-life.com/articles2/ipaq-1940/
Yes the 1940 just like this one.
You must have the extended 3 yr warranty that they did originally to tempt people.
GN
Yes the 1940 just like this one.
You must have the extended 3 yr warranty that they did originally to tempt people.
GN
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