Bought clocked car from Dealer
Discussion
Hi,
Bought a car from a supposedly reputable dealer two years ago.
Was looking to trade it in recently, when it came to light the car has had approx 20k miles clocked from the mileage.
The terms and conditions say the cars are HPI clear.
Had a few calls and emails from the dealer dating it is an typing error etc, but they are now ignoring calls and emails.
I have emailed Trading Standards.
Had anyone been in this this situation and know what a likely outcome could be? Thanks!
Bought a car from a supposedly reputable dealer two years ago.
Was looking to trade it in recently, when it came to light the car has had approx 20k miles clocked from the mileage.
The terms and conditions say the cars are HPI clear.
Had a few calls and emails from the dealer dating it is an typing error etc, but they are now ignoring calls and emails.
I have emailed Trading Standards.
Had anyone been in this this situation and know what a likely outcome could be? Thanks!
I do think it's a typing error, as I phoned BMW and checked before I bought it the service history dates etc, it was only on 2k miles, and I checked the tyre dates, factory weights, brakes and everything was as new.
The dealer said over six weeks ago, he could sort it, I have given them plenty time, but they are now blanking calls and emails.
Doesn't really help 45k later when I'm looking to trade it in though, and this comes up. 🤷
Feel dodgy about it now when going looking at cars when and if one comes up.
The date clearly show it happened before I bought it.
Thanks
The dealer said over six weeks ago, he could sort it, I have given them plenty time, but they are now blanking calls and emails.
Doesn't really help 45k later when I'm looking to trade it in though, and this comes up. 🤷
Feel dodgy about it now when going looking at cars when and if one comes up.
The date clearly show it happened before I bought it.
Thanks
The garage is now closed unfortunately and was about 50 miles away.
The Dealership are a big company though with several franchises and showrooms all over.
When I first contacted them, they were helpful and responsive, but now ignoring all contact, have emailed Trading Standards and put a complaint on Twitter / X
Pain in the ***
The Dealership are a big company though with several franchises and showrooms all over.
When I first contacted them, they were helpful and responsive, but now ignoring all contact, have emailed Trading Standards and put a complaint on Twitter / X
Pain in the ***
I had this with a BMW once in the nineties. It comes down to the fact that HPI checks ask someone enquiring what the current mileage is and then tells you whether it is fraudulent or not. In my case someone did an HPI check when they were trying to buy a car off me.
Their first attempt to ask about the mileage they put in an extra 1 in front by accident when it asked them what the current mileage displayed was. It came up with fraudulent alert understandably.
Despite the fact that I had all the mots since new showing a progression of mileages I could not get HPI to clear that stupid mileage off the car. Not sure if they've change that particular aspect of their system since. I had at least one person who called me to try and knock money off the sale after that on the basis of the HPI check.
Eventually sold the car to someone who obviously didn't HPI it.
Learning point, HPI uses any old crap they receive from people enquiring and represents it as fact.
Their first attempt to ask about the mileage they put in an extra 1 in front by accident when it asked them what the current mileage displayed was. It came up with fraudulent alert understandably.
Despite the fact that I had all the mots since new showing a progression of mileages I could not get HPI to clear that stupid mileage off the car. Not sure if they've change that particular aspect of their system since. I had at least one person who called me to try and knock money off the sale after that on the basis of the HPI check.
Eventually sold the car to someone who obviously didn't HPI it.
Learning point, HPI uses any old crap they receive from people enquiring and represents it as fact.
julian64 said:
I had this with a BMW once in the nineties. It comes down to the fact that HPI checks ask someone enquiring what the current mileage is and then tells you whether it is fraudulent or not. In my case someone did an HPI check when they were trying to buy a car off me.
Their first attempt to ask about the mileage they put in an extra 1 in front by accident when it asked them what the current mileage displayed was. It came up with fraudulent alert understandably.
Despite the fact that I had all the mots since new showing a progression of mileages I could not get HPI to clear that stupid mileage off the car. Not sure if they've change that particular aspect of their system since. I had at least one person who called me to try and knock money off the sale after that on the basis of the HPI check.
Eventually sold the car to someone who obviously didn't HPI it.
Learning point, HPI uses any old crap they receive from people enquiring and represents it as fact.
Do you think that perhaps HPI could have refined their processes and improved their data quality over the last 23+ years since your example took place?Their first attempt to ask about the mileage they put in an extra 1 in front by accident when it asked them what the current mileage displayed was. It came up with fraudulent alert understandably.
Despite the fact that I had all the mots since new showing a progression of mileages I could not get HPI to clear that stupid mileage off the car. Not sure if they've change that particular aspect of their system since. I had at least one person who called me to try and knock money off the sale after that on the basis of the HPI check.
Eventually sold the car to someone who obviously didn't HPI it.
Learning point, HPI uses any old crap they receive from people enquiring and represents it as fact.
48k said:
julian64 said:
I had this with a BMW once in the nineties. It comes down to the fact that HPI checks ask someone enquiring what the current mileage is and then tells you whether it is fraudulent or not. In my case someone did an HPI check when they were trying to buy a car off me.
Their first attempt to ask about the mileage they put in an extra 1 in front by accident when it asked them what the current mileage displayed was. It came up with fraudulent alert understandably.
Despite the fact that I had all the mots since new showing a progression of mileages I could not get HPI to clear that stupid mileage off the car. Not sure if they've change that particular aspect of their system since. I had at least one person who called me to try and knock money off the sale after that on the basis of the HPI check.
Eventually sold the car to someone who obviously didn't HPI it.
Learning point, HPI uses any old crap they receive from people enquiring and represents it as fact.
Do you think that perhaps HPI could have refined their processes and improved their data quality over the last 23+ years since your example took place?Their first attempt to ask about the mileage they put in an extra 1 in front by accident when it asked them what the current mileage displayed was. It came up with fraudulent alert understandably.
Despite the fact that I had all the mots since new showing a progression of mileages I could not get HPI to clear that stupid mileage off the car. Not sure if they've change that particular aspect of their system since. I had at least one person who called me to try and knock money off the sale after that on the basis of the HPI check.
Eventually sold the car to someone who obviously didn't HPI it.
Learning point, HPI uses any old crap they receive from people enquiring and represents it as fact.
Is the car clocked? I would say no given the checks I mentioned above - factory tyres and wheel weights, general condition etc.
It was however extremely low mileage /, just under 3k in 2.8 years, although from the service history, it must have sat about in a showroom or somewhere for a year or something as the first service history item on the BMW Idrive was new brakes at 97 miles which is strange? Confirmed as correct with BMW.
Clocked or not, it leaves me with the same problem of trading it on, due to HPI. I'm not desperate to do, happy to hold onto the car, but if the right car came up, I would possibly change on impulse. Car is M240i is makes any odds.
Thanks for your inputs.
It was however extremely low mileage /, just under 3k in 2.8 years, although from the service history, it must have sat about in a showroom or somewhere for a year or something as the first service history item on the BMW Idrive was new brakes at 97 miles which is strange? Confirmed as correct with BMW.
Clocked or not, it leaves me with the same problem of trading it on, due to HPI. I'm not desperate to do, happy to hold onto the car, but if the right car came up, I would possibly change on impulse. Car is M240i is makes any odds.
Thanks for your inputs.
coopertrooper79 said:
I'm not really sure to be honest - get the HPI changed, if it can't be changed maybe compensation and, or buyback?
What would you expect?
Working for a dealer myself we cant change the hpi or request it to be changed.What would you expect?
again compensation and buy back wont happen, you would need to prove the hpi they did at time of sale showed an issue and they didnt inform you.
Even then i dont think you would get anywhere, we often have cars which when we value them it shows a caution marker, Again 99% of these always turn out to be a mot test incorrect mileage or a lazy sales person / car owner who just rounds up numbers and gets it wrong when buying or selling.
as a customer i would like and expect to be reassured its just an error and it wont affect the value when i part exchange it.
Gassing Station | Car Buying | Top of Page | What's New | My Stuff