EVRI - in transit damage denial
Discussion
Good day all! My son saved up some decent coin to purchase a KO4 turbo off Facebook Marketplace. The turbo sustained damage between it being dropped off for delivery and its actual delivery. We have pictures of its condition pre-postage showing it as being A1 and a video clip of the fan with no movement. EVRI are saying it was damaged after being left on the doorstep hence in our possession. It was left in loose bubble wrap. The seller confirmed it was properly boxed and well protected upon sending. During the complaint process EVRI said it had removed the item from the box because the box got wet. They have also stated it was undamaged when it was ‘repackaged’ - in bubble wrap! I have CCTV footage of the EVRI contractor gingerly leaving it on the doorstep. The seller is doing what he can to expedite this. But EVRI aren’t playing ball at all. The item was sent fully insured too. The evidence in my view is pretty damning. Would anyone have any advice that might help in us proving our case please?
I would suggest that this isn’t your problem and you have no contract with Evri.
Request a refund from the seller, and then it’s up to them to seek their recompense from Evri.
You seemingly have enough evidence that you are due a refund, so try amicably for that first, though I suspect you’ll end up having to instead having to pursue an MCOL or similar.
Request a refund from the seller, and then it’s up to them to seek their recompense from Evri.
You seemingly have enough evidence that you are due a refund, so try amicably for that first, though I suspect you’ll end up having to instead having to pursue an MCOL or similar.
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