Dealer - Courtesy Cars ?
Discussion
Hi All, does anyone know if any dealers offer free courtesy cars ? I have been told by Sytners in Harold Wood that I have to pay Enterprise to hire one ? Also it will cost me £99 if I want them to clean the car...I can remember a time when you actually got proper customer service from a dealer !
jamesrose said:
Hi All, does anyone know if any dealers offer free courtesy cars ? I have been told by Sytners in Harold Wood that I have to pay Enterprise to hire one ? Also it will cost me £99 if I want them to clean the car...I can remember a time when you actually got proper customer service from a dealer !
What are you having done James?Very poor customer service by the sounds of it.
BMW dealers vary so wildly. Some are smaller setups who concentrate on immaculate customer service and function on repeat business. These are the sort of places that C&D with a c/car and do a wash and vac FOC for their £100 an hour labour rate. The bigger places ie. in cities, tend to be that busy that their attitude if take it or leave it.
Charging for c/cars is not a new thing, alot of dealers were charging £10-£15 a day for c/cars when I worked for a lease company over 5 years ago.
Charging for c/cars is not a new thing, alot of dealers were charging £10-£15 a day for c/cars when I worked for a lease company over 5 years ago.
I'm due to take my car in to Stratstone Derby next week. They offered me a courtesy car for £10 "to cover insurance".
If it was some repair work being done, i wouldnt mind paying. But the car is 6 months old and i resent having to take time out to drop it there / pick it up later, let alone having to pay for the courtesy car. It's not the money, it's the principal - the car shouldn't have gone wrong, it should be down to BMW to cover the associated costs, not me...
If it was some repair work being done, i wouldnt mind paying. But the car is 6 months old and i resent having to take time out to drop it there / pick it up later, let alone having to pay for the courtesy car. It's not the money, it's the principal - the car shouldn't have gone wrong, it should be down to BMW to cover the associated costs, not me...
Definately poor service on the dealers part. When I take the cab into either of the Bluebell or Williams garages I get a free courtesy car (just have to have a cover note faxed through from NFU), but even that isn't brilliant, when the A3 goes in I get a free courtesy car and drive it on their insurance!!!
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