Criteque my CV
Discussion
Hi, I was layed off in July and have had much luck on the job front, thinking maybe it might be my CV. What do you guys think?
A proficient candidate with five years’ experience in the investment management sector and competent in the use of MS Office and in-house systems.
AllianceBernstein Aug 2004 – June 2009
Senior FX Associate Portfolio Manager (April 2006- June 2009) (Redundant)
Promoted to FX APM position in July 2007 and Officer in February 2008. The prime objective of this role is to provide support to the Portfolio Managers by managing the cash positions in their portfolios as well as implementing and monitoring currency overlay strategies, set out by the Portfolio Manager, in accordance with the investment guidelines and internal procedures.
Working as part of the FX Portfolio Management Growth team that is responsible for the cash management of over 450 growth accounts, this entails covering any potential overdrafts or redemptions as well as repatriating non base funds back to base currency. Daily duties include the construction, authorization and execution of up to 1700 spot and forward FX deals that can be up to $300M in value over the phone and via FX Connect with custodians and third parties per day. (As of August 2008, FX execution takes place in the New York office). As of November 2008 I became responsible for the construction of equity trades on UK growth funds. This involves the building of trades within the constraints of each fund’s mandate.
Other duties include, resolving any trade issues that arise throughout the day, assisting in the implementation and testing of new processes and systems and maintaining documentation for audit purposes.
Investment Administrator (Aug 2004- April 2006)
Duties included daily and monthly reconciling of all cash and asset accounts, logging failed trades, processing foreign exchange trades, input of custodian statements, resolving trial balance issues and processing interest claims.
Aon Insurance Jan 2004 – July 2004
Temporary assignment, working in the Administration Dept. Duties included data input, filing and scanning documents.
Baring Asset Management July 2001 – August 2001
After completing my A levels I had the opportunity to work at B.A.M. as an office junior as a temp in the bond reconciliation department for the summer.
Epsilon Investments June 1999 – Sept 1999
Employed during the summer as an office junior after finishing my GCSEs. Duties included checking bond deal contracts, providing portfolio valuations, filing and collating research from brokers.
Barclays Capital July 1998
My Trident work experience was working in the bond settlements department at Barclays Capital.
Education
London Metropolitan University 2001-2003
Degree course in Banking & Finance. I suspended my studies, deciding to seek employment at an entry level in the banking industry.
The Greensward College 1994 – 2001
A levels: 3
Information Technology
General Studies
Economics
GCSEs: 9 (B to C including Maths and English)
Interests
Swimming, skiing, badminton, motor sport, films, reading, travel and socialising with friends.
Cheers
Rich
A proficient candidate with five years’ experience in the investment management sector and competent in the use of MS Office and in-house systems.
AllianceBernstein Aug 2004 – June 2009
Senior FX Associate Portfolio Manager (April 2006- June 2009) (Redundant)
Promoted to FX APM position in July 2007 and Officer in February 2008. The prime objective of this role is to provide support to the Portfolio Managers by managing the cash positions in their portfolios as well as implementing and monitoring currency overlay strategies, set out by the Portfolio Manager, in accordance with the investment guidelines and internal procedures.
Working as part of the FX Portfolio Management Growth team that is responsible for the cash management of over 450 growth accounts, this entails covering any potential overdrafts or redemptions as well as repatriating non base funds back to base currency. Daily duties include the construction, authorization and execution of up to 1700 spot and forward FX deals that can be up to $300M in value over the phone and via FX Connect with custodians and third parties per day. (As of August 2008, FX execution takes place in the New York office). As of November 2008 I became responsible for the construction of equity trades on UK growth funds. This involves the building of trades within the constraints of each fund’s mandate.
Other duties include, resolving any trade issues that arise throughout the day, assisting in the implementation and testing of new processes and systems and maintaining documentation for audit purposes.
Investment Administrator (Aug 2004- April 2006)
Duties included daily and monthly reconciling of all cash and asset accounts, logging failed trades, processing foreign exchange trades, input of custodian statements, resolving trial balance issues and processing interest claims.
Aon Insurance Jan 2004 – July 2004
Temporary assignment, working in the Administration Dept. Duties included data input, filing and scanning documents.
Baring Asset Management July 2001 – August 2001
After completing my A levels I had the opportunity to work at B.A.M. as an office junior as a temp in the bond reconciliation department for the summer.
Epsilon Investments June 1999 – Sept 1999
Employed during the summer as an office junior after finishing my GCSEs. Duties included checking bond deal contracts, providing portfolio valuations, filing and collating research from brokers.
Barclays Capital July 1998
My Trident work experience was working in the bond settlements department at Barclays Capital.
Education
London Metropolitan University 2001-2003
Degree course in Banking & Finance. I suspended my studies, deciding to seek employment at an entry level in the banking industry.
The Greensward College 1994 – 2001
A levels: 3
Information Technology
General Studies
Economics
GCSEs: 9 (B to C including Maths and English)
Interests
Swimming, skiing, badminton, motor sport, films, reading, travel and socialising with friends.
Cheers
Rich
Ok mate. I'm in a rush so sorry for being blunt.
Amended up as requested.
Make the formatting CONSISTENT (use brackets or not, just decide which and make sure the columns line up). I've taken out all the wishy washy "Duties included" and yadda yadda. Adds nothing and reads very badly. Annoyed me.
You didn't need the "fanfare" at the top. Pointless and annoying management HR b0llocks.
Jacking in your degree will count against you very badly. I've done the best with it that I can, but this is a problem and you'll need to explain why you did it.
Not putting A level grades makes you look like they must be really p155 poor. Put them in. Ditto GCSE's. Which ones? What grades? They matter a lot to employers even years later. Someone with 10 A* GCSEs who got a 2:2 might just have played too much rugby.
Overall not bad, but not great either, if I am honest.
No professional memberships? No certifications/FSA qualifcations? If not why not, and get some!
Hope that helps.
richieboy3008 said:
AllianceBernstein Aug 2004 – June 2009
Senior FX Associate Portfolio Manager April 2006- June 2009
Promoted to FX APM position in July 2007 and Officer in February 2008. Provision of support to the Portfolio Managers by managing the cash positions in their portfolios as well as implementing and monitoring currency overlay strategies in accordance with the investment guidelines and internal procedures.
Working as part of the FX Portfolio Management Growth team responsible for the cash management of over 450 accounts. Covering potential overdrafts or redemptions and repatriating non base funds back to base currency. Daily duties included the construction, authorization and execution of up to 1700 spot and forward FX deals of up to $300M via phone and FX Connect with custodians and third parties. From November 2008 onwards responsible for the construction of equity trades on UK growth funds, and building of trades within the limits of each fund’s mandate.
Resolving trade issues arising throughout the day, assisting in the implementation and testing of new processes and systems and maintaining documentation for audit purposes.
Investment Administrator Aug 2004- April 2006
Daily and monthly reconciling of all cash and asset accounts, logging failed trades, processing foreign exchange trades, input of custodian statements, resolving trial balance issues and processing interest claims.
Aon Insurance (Temporary position) Jan 2004 – July 2004
Working in the Administration Dept. Data input, filing and scanning documents.
Baring Asset Management (Summer placement) July 2001 – August 2001
Office junior - bond reconciliation department.
Epsilon Investments June 1999 – Sept 1999
Office junior. Checking bond deal contracts, providing portfolio valuations, filing and collating research from brokers.
Barclays Capital July 1998
Trident work experience in the bond settlements department at Barclays Capital.
Education
London Metropolitan University 2001-2003
Degree in Banking & Finance (not completed)
The Greensward College 1994 – 2001
A levels:
Information Technology grades???]
General Studies
Economics
GCSEs:
which ones? Grades?
Interests set out to what standard, any awards or teams?
Swimming, skiing, badminton, motor sport, film
Good luck.Senior FX Associate Portfolio Manager April 2006- June 2009
Promoted to FX APM position in July 2007 and Officer in February 2008. Provision of support to the Portfolio Managers by managing the cash positions in their portfolios as well as implementing and monitoring currency overlay strategies in accordance with the investment guidelines and internal procedures.
Working as part of the FX Portfolio Management Growth team responsible for the cash management of over 450 accounts. Covering potential overdrafts or redemptions and repatriating non base funds back to base currency. Daily duties included the construction, authorization and execution of up to 1700 spot and forward FX deals of up to $300M via phone and FX Connect with custodians and third parties. From November 2008 onwards responsible for the construction of equity trades on UK growth funds, and building of trades within the limits of each fund’s mandate.
Resolving trade issues arising throughout the day, assisting in the implementation and testing of new processes and systems and maintaining documentation for audit purposes.
Investment Administrator Aug 2004- April 2006
Daily and monthly reconciling of all cash and asset accounts, logging failed trades, processing foreign exchange trades, input of custodian statements, resolving trial balance issues and processing interest claims.
Aon Insurance (Temporary position) Jan 2004 – July 2004
Working in the Administration Dept. Data input, filing and scanning documents.
Baring Asset Management (Summer placement) July 2001 – August 2001
Office junior - bond reconciliation department.
Epsilon Investments June 1999 – Sept 1999
Office junior. Checking bond deal contracts, providing portfolio valuations, filing and collating research from brokers.
Barclays Capital July 1998
Trident work experience in the bond settlements department at Barclays Capital.
Education
London Metropolitan University 2001-2003
Degree in Banking & Finance (not completed)
The Greensward College 1994 – 2001
A levels:
Information Technology grades???]
General Studies
Economics
GCSEs:
which ones? Grades?
Interests set out to what standard, any awards or teams?
Swimming, skiing, badminton, motor sport, film
Edited by Soovy on Friday 11th September 09:50
Thanks for the advice, I'll take off the bit at the top (which I didn't want to add anyway, but my mate thought I should). And I'll add my grades.
I was in the middle of the IMC when I got made redundant, but then I lost motivation and failed it, thinking about retaking or taking the SII's.
As for Uni, I was thinking about taking it off my CV and just saying I went traveling for a few years...
I was in the middle of the IMC when I got made redundant, but then I lost motivation and failed it, thinking about retaking or taking the SII's.
As for Uni, I was thinking about taking it off my CV and just saying I went traveling for a few years...
Edited by richieboy3008 on Friday 11th September 11:32
richieboy3008 said:
Thanks for the advise, I'll take off the bit at the top (which I didn't want to add anyway, but my mate thourght I should). And I'll add my grades.
I was in the middle of th IMC when I got made redundant, but then I lost motivation and failed it, thinking about retaking or taking the SII's.
As for Uni, I was thinking about taking it off my CV and just saying I went traverling for a few years...
And don't take this the wrong way, but use a spellchecker on your covering letter PLEASE. Any application with a spelling mistake in it goes IMMEDIATELY in the bin.I was in the middle of th IMC when I got made redundant, but then I lost motivation and failed it, thinking about retaking or taking the SII's.
As for Uni, I was thinking about taking it off my CV and just saying I went traverling for a few years...
And do not lie on your CV, ever. Ever. Not only will you get immediately fired if they find out, but it is a criminal offence to obtain employment by deception.
Edited by Soovy on Friday 11th September 11:30
Soovy said:
richieboy3008 said:
Thanks for the advise, I'll take off the bit at the top (which I didn't want to add anyway, but my mate thourght I should). And I'll add my grades.
I was in the middle of th IMC when I got made redundant, but then I lost motivation and failed it, thinking about retaking or taking the SII's.
As for Uni, I was thinking about taking it off my CV and just saying I went traverling for a few years...
And don't take this the wrong way, but use a spellchecker on your covering letter PLEASE. Any application with a spelling mistake in it goes IMMEDIATELY in the bin.I was in the middle of th IMC when I got made redundant, but then I lost motivation and failed it, thinking about retaking or taking the SII's.
As for Uni, I was thinking about taking it off my CV and just saying I went traverling for a few years...
And do not lie on your CV, ever. Ever. Not only will you get immediately fired if they find out, but it is a criminal offence to obtain employment by deception.
Edited by Soovy on Friday 11th September 11:30
Oh and I'll leave the uni bit in then. Always a problems for me. Why it you leave uni , blah blah blah? It just wqasn't for me, and I hated it, failed the first year twice, wasn't about to go and do it again.
Hi mate, Your CV is abit to "Wordy" also the gramma seems abit wierd i.e. commas in wrong places etc.
Mine was failry simular to yours but in the end I put everythin in Bullet points.
If you want to PM your email il send mine across so you can take a look?
p.s.
Is there many enty level jobs around in your field at the moment?
Mine was failry simular to yours but in the end I put everythin in Bullet points.
If you want to PM your email il send mine across so you can take a look?
p.s.
Is there many enty level jobs around in your field at the moment?
EP2Nick said:
Your portfolio and experience looks great, though you want the person reading the CV to actually like you.
In my opinion, it doesn't say enough about YOU. I'd make more of a point about the interests you have (You enjoy team based activities such as football yet still enjoy independent activities such as badminton) and reasons why.
Again another good point, thanksIn my opinion, it doesn't say enough about YOU. I'd make more of a point about the interests you have (You enjoy team based activities such as football yet still enjoy independent activities such as badminton) and reasons why.
Edited by EP2Nick on Friday 11th September 11:41
MrWhale said:
Hi mate, Your CV is abit to "Wordy" also the gramma seems abit wierd i.e. commas in wrong places etc.
Mine was failry simular to yours but in the end I put everythin in Bullet points.
If you want to PM your email il send mine across so you can take a look?
p.s.
Is there many enty level jobs around in your field at the moment?
There are some entry level jobs out there, but a lot will really take the p155 with the salary.Mine was failry simular to yours but in the end I put everythin in Bullet points.
If you want to PM your email il send mine across so you can take a look?
p.s.
Is there many enty level jobs around in your field at the moment?
EP2Nick said:
In my opinion, it doesn't say enough about YOU. I'd make more of a point about the interests you have (You enjoy team based activities such as football yet still enjoy independent activities such as badminton) and reasons why.
I disagree with this personally. I just think it's an outdated style and not really directly related to the job or your achievements (unless maybe you've competed for your country). Something to discuss with the employer at interview maybe, but nothing else. I think it detracts from the relevant experience you have.richieboy3008 said:
Hi, I was layed off in July and have had much luck on the job front, thinking maybe it might be my CV. What do you guys think?
A [proficient candidate] - I'd change this to suit whatever position you are actually going for, this says you're good at applying for jobs to me - with five years’ experience in the investment management sector [and] -replace with comma- competent in the use of MS Office and in-house systems.
AllianceBernstein Aug 2004 – June 2009
Senior FX Associate Portfolio Manager (April 2006- June 2009) (Redundant)
Promoted to FX APM position in July 2007 and Officer in February 2008. The prime objective of this role is to provide support to the Portfolio Managers by managing [the] - remove - cash positions in their portfolios as well as implementing and monitoring currency overlay strategies[,] - remove- set out by the Portfolio Manager, in accordance with [the] - remove - investment guidelines and internal procedures.
Working as part of the FX Portfolio Management Growth team [that is]-remove- responsible for the cash management of over 450 growth accounts[, this] - either period 'this' or remove comma- entails covering any potential overdrafts or redemptions as well as repatriating non base funds back to base currency. Daily duties include the construction, authorization and execution of up to 1700 spot and forward FX deals [that can be] -replace with of- up to $300M in value over the phone and via FX Connect with custodians and third parties per day. (As of August 2008, FX execution takes place in the New York office). As of November 2008 I became responsible for the construction of equity trades on UK growth funds. This involves the building of trades within the constraints of each fund’s mandate.
Other duties include[,]-remove- resolving any trade issues that arise throughout the day, assisting in the implementation and testing of new processes and systems and maintaining documentation for audit purposes.
Investment Administrator (Aug 2004- April 2006)
Duties included daily and monthly reconciling of all cash and asset accounts, logging failed trades, processing foreign exchange trades, input of custodian statements, resolving trial balance issues and processing interest claims.
Aon Insurance Jan 2004 – July 2004
Temporary assignment[,] working in the Administration Dept. Duties included data input, filing and scanning documents.
Baring Asset Management July 2001 – August 2001
After completing my A levels I had the opportunity to work at B.A.M. as [an office junior as]-remove- a temp-add- [office junior] in the bond reconciliation department for the summer.
Epsilon Investments June 1999 – Sept 1999
Employed during the summer as an office junior after finishing my GCSEs. Duties included checking bond deal contracts, providing portfolio valuations, filing and collating research from brokers.
Barclays Capital July 1998
My Trident work experience was working in the bond settlements department at Barclays Capital.
Education
[London Metropolitan University 2001-2003
Degree course in Banking & Finance. I suspended my studies, deciding to seek employment at an entry level in the banking industry.] I would remove this, it's irrelevant if you didn't finish, unless you want to tell employers you are interested in finishing
The Greensward College 1994 – 2001
A levels: [3]-remove- just like putting 'cuuriculum vitae at the top of the document this is mildlyinsulting; do you think the interview can't count?
Information Technology
General Studies
Economics
GCSEs: [9 (B to C including Maths and English)] list them if you think they are important enough to mention
Interests
Swimming, skiing, badminton, motor sport, films, reading, travel and socialising [with friends.] -remove- again you're hardly likely to be interested in socialising with people you don't like.
Cheers
Rich
I would work on the initial descriptive statement to really introduce you as a preson and a great assett to any company which employs you and say who you are, and also in terms of formatting it put that bit in a box.A [proficient candidate] - I'd change this to suit whatever position you are actually going for, this says you're good at applying for jobs to me - with five years’ experience in the investment management sector [and] -replace with comma- competent in the use of MS Office and in-house systems.
AllianceBernstein Aug 2004 – June 2009
Senior FX Associate Portfolio Manager (April 2006- June 2009) (Redundant)
Promoted to FX APM position in July 2007 and Officer in February 2008. The prime objective of this role is to provide support to the Portfolio Managers by managing [the] - remove - cash positions in their portfolios as well as implementing and monitoring currency overlay strategies[,] - remove- set out by the Portfolio Manager, in accordance with [the] - remove - investment guidelines and internal procedures.
Working as part of the FX Portfolio Management Growth team [that is]-remove- responsible for the cash management of over 450 growth accounts[, this] - either period 'this' or remove comma- entails covering any potential overdrafts or redemptions as well as repatriating non base funds back to base currency. Daily duties include the construction, authorization and execution of up to 1700 spot and forward FX deals [that can be] -replace with of- up to $300M in value over the phone and via FX Connect with custodians and third parties per day. (As of August 2008, FX execution takes place in the New York office). As of November 2008 I became responsible for the construction of equity trades on UK growth funds. This involves the building of trades within the constraints of each fund’s mandate.
Other duties include[,]-remove- resolving any trade issues that arise throughout the day, assisting in the implementation and testing of new processes and systems and maintaining documentation for audit purposes.
Investment Administrator (Aug 2004- April 2006)
Duties included daily and monthly reconciling of all cash and asset accounts, logging failed trades, processing foreign exchange trades, input of custodian statements, resolving trial balance issues and processing interest claims.
Aon Insurance Jan 2004 – July 2004
Temporary assignment[,] working in the Administration Dept. Duties included data input, filing and scanning documents.
Baring Asset Management July 2001 – August 2001
After completing my A levels I had the opportunity to work at B.A.M. as [an office junior as]-remove- a temp-add- [office junior] in the bond reconciliation department for the summer.
Epsilon Investments June 1999 – Sept 1999
Employed during the summer as an office junior after finishing my GCSEs. Duties included checking bond deal contracts, providing portfolio valuations, filing and collating research from brokers.
Barclays Capital July 1998
My Trident work experience was working in the bond settlements department at Barclays Capital.
Education
[London Metropolitan University 2001-2003
Degree course in Banking & Finance. I suspended my studies, deciding to seek employment at an entry level in the banking industry.] I would remove this, it's irrelevant if you didn't finish, unless you want to tell employers you are interested in finishing
The Greensward College 1994 – 2001
A levels: [3]-remove- just like putting 'cuuriculum vitae at the top of the document this is mildlyinsulting; do you think the interview can't count?
Information Technology
General Studies
Economics
GCSEs: [9 (B to C including Maths and English)] list them if you think they are important enough to mention
Interests
Swimming, skiing, badminton, motor sport, films, reading, travel and socialising [with friends.] -remove- again you're hardly likely to be interested in socialising with people you don't like.
Cheers
Rich
Try and list the main duties and responsibilities of each position as bullet points rather than a block of text (while I said mentuioning the number of exams passed was a mild insult, you do need to make it easy for employers to see your skills and experience quickly and easily.
Keep it to two A4 pages, if you're sending hard copies print it on high quality paper, maybe try cream to stand out from the pile.
I've interviewed around 200 candidates over the last 3 years and employed 20, whittled down from about 1200 CVs. I too find myself seeking work and have recently updated my own CV. for background my sister is an HR Director and she gave me some tips too. Admittedly we're in totally different industries at different levels but some constants are just that.
Here's the beginnning of mine (edited to remove company names etc.)
Freddie X Dreamer
21 jobseeker street
Ktown
BB66 6BB
fdreamer@ktown.com
home tel
mobtel
(this bit in box)
A people-orientated Team Player with first class customer service skills and experience, and the ability to communicate effectively with people at all levels. Quick thinking, with a practical, common sense approach to managing difficult customers or dealing with the unexpected. Cool under pressure, he has a keen sense of humour and a friendly, approachable manner. (talk about yourself in 3rd person pehaps, like on facebook or twitter updates)
Work History
Xindustries limited
Operational Trainer May 2008 – May 2009
• Responsible for Induction Training for all new starters – initial Induction and Orientation Day for all, including non-operations staff and a full 2 week programme for all operations staff (Helpdesk/Telbet/Outbound etc).Tailored to meet the needs of each department
• Design & Production of training materials
• Training of all Operations staff on new products and processes
• Refresher training on existing products/processes etc.
• Involvement in production of process documentation for all aspects of Helpdesk role
• Liaison with UK training team on new initiatives, training methods
• Attending seminars and workshops on subjects such as EU funding for training and Responsible Gambling policy.
Xindustries limited
Team Leader – Games Helpdesk March 2006 – May 2008
• Recruited and trained 20 Helpdesk agents
• Responsible for initial set up, fit out and preparation of Mosta office
• Overseeing a team of 24 customer service agents
• Replying to escalated inbound inquiries within SLA timescales
• Liaison with other departments to ensure satisfactory and accurate conclusion to all complaints & issues
• Taking ownership of customer complaints and problems
• Logging and monitoring progress of queries and complaints from receipt to conclusion
• Personal Development, training and monitoring of existing staff
• Recruitment and training of new starters
other ways exist of course....Also a big thing to think about when registering your CV online is that most agencies use keyword searchews when looking for prospective candidates - I keep getting e-mails about German speaking roles because I have a German O level - so think about the words which are key to what you do/have done/want to do and make sure they are in there somewhere, in a way that makes sense of course!
Good luck!
To me, that CV tells me something about the roles that you've held, but absolutely nothing about you.
I don't know your industry, but I am assuming that pretty much anyone you're sending your CV to will have a reasonable idea of what a "Senior FX Associate Portfolio Manager" does? If so, then describing the role in depth tells them nothing they don't already know. What I would do is limit it to a 1 line summary (in case someone looking at your CV uses a different title for a similar position), and then bullet points showing specifics about you in the role - number of clients / values of deals managed / particular achievements etc...
A lot of people have been made redundant in the city over the last couple of years, so it's fair to assume that there are lots of people who are equally or better qualified to do the role applying for each and every position you apply for. You don't necessarily have to be better at the job than them to get offered it, but your CV does have to make you appear better than them. Don't lie, but make sure you put a positive emphasis on everything you've done in your previous roles which added value for your employer.
Also, definitely use a spell-checker, but don't set it to auto-correct anything. That way, you'll see what you're getting wrong and why, and eventually you'll stop getting it wrong, as opposed to always typing it wrong and having the computer correct it, which doesn't then work if you're submitting an application via a website without a spell checking facility.
I don't know your industry, but I am assuming that pretty much anyone you're sending your CV to will have a reasonable idea of what a "Senior FX Associate Portfolio Manager" does? If so, then describing the role in depth tells them nothing they don't already know. What I would do is limit it to a 1 line summary (in case someone looking at your CV uses a different title for a similar position), and then bullet points showing specifics about you in the role - number of clients / values of deals managed / particular achievements etc...
A lot of people have been made redundant in the city over the last couple of years, so it's fair to assume that there are lots of people who are equally or better qualified to do the role applying for each and every position you apply for. You don't necessarily have to be better at the job than them to get offered it, but your CV does have to make you appear better than them. Don't lie, but make sure you put a positive emphasis on everything you've done in your previous roles which added value for your employer.
Also, definitely use a spell-checker, but don't set it to auto-correct anything. That way, you'll see what you're getting wrong and why, and eventually you'll stop getting it wrong, as opposed to always typing it wrong and having the computer correct it, which doesn't then work if you're submitting an application via a website without a spell checking facility.
Pothole said:
A people-orientated Team Player with first class customer service skills and experience, and the ability to communicate effectively with people at all levels. Quick thinking, with a practical, common sense approach to managing difficult customers or dealing with the unexpected. Cool under pressure, he has a keen sense of humour and a friendly, approachable manner.
Sorry but based on that load of twaddle you're straight in my bin."A keen sense of humour and friendly approachable manner....."
What utter irrelevant management cobblers. I bet you bought a book about career progression at the airport didn't you, with a yank with big white pot teeth on the cover.
Edited by Soovy on Friday 11th September 13:05
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