Discussion
My lovely new G20 Panasonic just went "pop", now the power LED blinks and not much else happens.
Spoke to PC World who claim because it's older than 28 days (I purchased 29 days ago) they won't replace it, only send it for repair. Which means I now need to go into the branch and have an argument in order to get a replacement.
Should have gone to Costco or John Lewis.
Spoke to PC World who claim because it's older than 28 days (I purchased 29 days ago) they won't replace it, only send it for repair. Which means I now need to go into the branch and have an argument in order to get a replacement.
Should have gone to Costco or John Lewis.
Off to PC world in a bit to see what happens.I considered making a fuss but it's really not in my repertoire of shopping skills - besides the bloke really was trying to get me a replacement, and it wasn't his fault.
If as suggested above it comes back with the speakers fixed as well as the fault repaired then I'm probably better off than if it were a new TV anyway.
Was seriously considering a second G20 for the dining room - I'm not put off by this but I'll buy elsewhere next time in the expectation that if anything does go wrong I might get slightly better service.
If as suggested above it comes back with the speakers fixed as well as the fault repaired then I'm probably better off than if it were a new TV anyway.
Was seriously considering a second G20 for the dining room - I'm not put off by this but I'll buy elsewhere next time in the expectation that if anything does go wrong I might get slightly better service.
Silverbullet767 said:
Rules or no rules I would have DEMANDED a new set and would not have left before I got one, maybe I just like spitting the dummy out...
You have no legal right to demand a new set. If you got arsy they'd call security or the Police and remove you.Even the rights you do have under SOGA can be hard to enforce - you might have to sue to get your money and there's no certainty of success.
My TV came with a 5 year guarantee - but it doesn't guarantee you a replacement, merely repair.
My only complaint is that when you drop a grand on something and it breaks a month later, it really takes the shine off and makes you want a brand new replacement. Not the way the world works though...
My only complaint is that when you drop a grand on something and it breaks a month later, it really takes the shine off and makes you want a brand new replacement. Not the way the world works though...
Silverbullet767 said:
Rules or no rules I would have DEMANDED a new set and would not have left before I got one, maybe I just like spitting the dummy out...
You do realise that after you have Demanded and shouted and kicked off and eventually gone away, everyone involved will have labelled you a complete dick and piss them selves lauging at everything you were supposedly entitled to! 
People with that reaction make my day as you tend to go out of your way to stick to the rules insetead of showing a little discretion.
Dobbo, your rights under The SOGA, provide you with the capacity to reject the goods as of unmerchandisable quality, and considered to be faulty from the off.
In the first 6 months of ownership, the reseller has to prove the goods weren't inherently faulty, but thereafter the onus falls on you to prove it.
This "28 day" policy thing, is worthless, carries on legal weight, and would be laughed out of court. Just because they have it printed on their receipts, on a large bit of cardboard at the tills, etc still does not make anything it says a legal indemnity for the store to use to counter or prevent your SOGA rights applying.
Once, you accept a repair however, should the goods develop a further fault, your entitlement to reject the goods ceases to be enforceable.
So, if it's not too late, and you really would prefer a replacement/refund, then use Google to bring up a number of SOGA links, and print off the relevant info.
If anyone points or references the "28 day" policy, calmly point out that that has no legal standing, and does not replace or usurp The SOGA.
Resellers have rights too under SOGA, but it is primarily consumer legislation to be used against unscrupulous practices.
I used SOGA on DFS many years ago, and no matter how much they tried to commit me to a repair of the sofa, they eventually had to give up, and agreed to collect the item. That it was on credit too may have helped, but the financiers were told of the situation, that I would not be paying them, and if they hadn't already paid DFS, they should withhold payment.
If you paid by credit card or used their in-store credit facility, then you can always involve them if needs be - the sooner the better of course.
In the first 6 months of ownership, the reseller has to prove the goods weren't inherently faulty, but thereafter the onus falls on you to prove it.
This "28 day" policy thing, is worthless, carries on legal weight, and would be laughed out of court. Just because they have it printed on their receipts, on a large bit of cardboard at the tills, etc still does not make anything it says a legal indemnity for the store to use to counter or prevent your SOGA rights applying.
Once, you accept a repair however, should the goods develop a further fault, your entitlement to reject the goods ceases to be enforceable.
So, if it's not too late, and you really would prefer a replacement/refund, then use Google to bring up a number of SOGA links, and print off the relevant info.
If anyone points or references the "28 day" policy, calmly point out that that has no legal standing, and does not replace or usurp The SOGA.
Resellers have rights too under SOGA, but it is primarily consumer legislation to be used against unscrupulous practices.
I used SOGA on DFS many years ago, and no matter how much they tried to commit me to a repair of the sofa, they eventually had to give up, and agreed to collect the item. That it was on credit too may have helped, but the financiers were told of the situation, that I would not be paying them, and if they hadn't already paid DFS, they should withhold payment.
If you paid by credit card or used their in-store credit facility, then you can always involve them if needs be - the sooner the better of course.
I did a lot of research into the SOGA before going in there - primarily what put me off causing a real fuss was this:
So what's a reasonable time? And it says repair or replace, but who decides, me or the seller?
1.S.48B (1) Repair or replacement
S.48B provides that the buyer can require the seller to repair or replace the goods at the sellers expense. The seller is required to do so within a reasonable time.
If the buyer makes this request they lose the right to reject the goods unless the seller does not comply within a reasonable time.
The seller need not repair or replace the goods where this would be impossible or disproportionate to do so.
So what's a reasonable time? And it says repair or replace, but who decides, me or the seller?
Edited by _dobbo_ on Wednesday 19th May 14:58
_dobbo_ said:
So what's a reasonable time? And it says repair or replace, but who decides, me or the seller?
A reasonable time is not defined in law, but is taken to mean anything up to one month - allowing for bank holidays, weekends, parts needing to ordered in, workload/backlog of repair dept, etc.Essentially it's between the customer and reseller to agree on the timeframe being reasonable.
As for repair/replace - the reseller decides that if the cost of repair is less than the cost to replace, then a repair is offered, unless company policy is to replace within (as PC World's case) 28 days of purchase.
Repaired units are then resold as ex-demo, refurb, b-stock or returned to manufacturer for reimbursement, for them to deal with regarding repair and resell.
You need to look at another link in Google - up to 6 months after purchase, the onus is on the retailer to prove that the goods were not inherently faulty.
Ergo, you tell the merchant you are rejecting them under the SOGA, and that's the end of the matter - presuming it was not the buyer who damaged it, obviously.
It's as simple as that.
After 6 months, and up to 5-6 years after purchase, the buyer has to satisfy the merchant that the goods were inherently faulty, so unless you pay for an independent engineer's assessment, you'll accept the repair or replacement the merchant offers.
Ergo, you tell the merchant you are rejecting them under the SOGA, and that's the end of the matter - presuming it was not the buyer who damaged it, obviously.
It's as simple as that.
After 6 months, and up to 5-6 years after purchase, the buyer has to satisfy the merchant that the goods were inherently faulty, so unless you pay for an independent engineer's assessment, you'll accept the repair or replacement the merchant offers.
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