Sky Broadband

[Elroy Blue]

My Sky Broadband connection has become painfully slow of late. I followed some instructions on Sky's website and it came up with these numbers.

ADSL Link Downstream Upstream
Connection Speed 160 kbps 671 kbps
Line Attenuation 59.5 db 35.6 db
Noise Margin 27.6 db 9.5 db

Thing is, I don't really know what they mean. I did a speedtest and the result for that was:



Which even a techno dullard like me knows isn't good. Any ideas??

[plover]

With that speed you need to be raising a fault with Sky.

However, have you checked all your phones have an ADSL filter connected ? Try powering off the router , disconnect all other phones, power on and retest the speed.If it improves then put the phones back in one by one and see if the speed is affected.

Also see what the BT spped test site says as Sky will probably want the info from that site to raise a call with BT - http://www.speedtester.bt.com/

[anonymous-user]

We've got Sky and during the day it's great - average download speed is about 7mbps, then at about 6pm it suddenly goes dead slow, down to similar figures to you. I'm told it's because Sky throttle downloads during peak times . My GF is on the case trying to find a better supplier as at peak time it's basically unusable, and there is clearly nothing wrong with the line as evidenced by the daytime speeds.

[Plotloss]

Have you plugged in a phone or a sky box without a microfilter since the problem manifested itself?

[Elroy Blue]

I've always had a slowish connection, but it's been terrible lately. I plugged a filter into the sky box socket, which got it working again (and then just disconnected it altogether).

I've rearranged the filter at the main socket. It was initially a splitter socket with the filter in one and the extension to the sky box in the other. I've now put the filter in first and plugged the splitter into that (if that makes sense).

Results now are

ADSL Link Downstream Upstream
Connection Speed 2047 kbps 557 kbps
Line Attenuation 59.5 db 35.5 db
Noise Margin 7.6 db 10.5 db

The BT test just keeps coming up with 'Test Error'. I've run the speednet test again and got the following:



So some improvement, but still not brilliant

[plover]

Still a 10 fold increase on what you had earlier If you don't need the Sky box connected to the phone line (do you use the interactive/box office services ?) , could try disconnecting and remove the splitter.

You can try connecting broadband to the master socket; this should give the best speed, but as a minimum remove as many connections between you and the exchange as possible i.e. no splitter.

[Scraggles]

had BT work on my line twice in the past month, 1st guy pulled the wire from the wall and it snapped in his hands, but missed the corroded cable outside for some reason - line was so bad that BT had to phone me on the mobile to chat

now all sorted





the setup is box on wall to adsl splitter to phone and router

router is on 24/7. the line is an LLU line courtesy of Be

Edited by Scraggles on Sunday 21st November 12:44

[bimsb6]

Elroy Blue said:

I've always had a slowish connection, but it's been terrible lately. I plugged a filter into the sky box socket, which got it working again (and then just disconnected it altogether).

I've rearranged the filter at the main socket. It was initially a splitter socket with the filter in one and the extension to the sky box in the other. I've now put the filter in first and plugged the splitter into that (if that makes sense).

Results now are

ADSL Link Downstream Upstream
Connection Speed 2047 kbps 557 kbps
Line Attenuation 59.5 db 35.5 db
Noise Margin 7.6 db 10.5 db

The BT test just keeps coming up with 'Test Error'. I've run the speednet test again and got the following:



So some improvement, but still not brilliant

that is how you should have had it the first place ! everything connected to the line needs to be filtered sky digi boxes, fax machines ,phones and alarm systems .

[anonymous-user]

Davros79 said:

We've got Sky and during the day it's great - average download speed is about 7mbps, then at about 6pm it suddenly goes dead slow, down to similar figures to you. I'm told it's because Sky throttle downloads during peak times . My GF is on the case trying to find a better supplier as at peak time it's basically unusable, and there is clearly nothing wrong with the line as evidenced by the daytime speeds.

Without wishing to hijack the OPs thread, does anyone else have similar problems to mine or can anyone suggest any way of improving the peak time speed?

[bimsb6]

move to an isp with a better contention ratio .


http://en.wikipedia.org/wiki/Contention_ratio