Discussion
What role are you currently doing and what are you hoping to do in the future?
I've done both the ITIL v3 foundation and the Service Design Lifecyle qualification. I have to be honest from a personal perspective they didn't really teach me anything I didn't already know or isn't common sense. However if you're in the IT Service Management arena, they seem to be included on a lot of job pre-reqs.
I've done both the ITIL v3 foundation and the Service Design Lifecyle qualification. I have to be honest from a personal perspective they didn't really teach me anything I didn't already know or isn't common sense. However if you're in the IT Service Management arena, they seem to be included on a lot of job pre-reqs.
I have completed all ITIL levels at V3; time wise it is clearly a big investment likewise the cost. I was lucky as my employer funded it and I wouldn't have done the whole thing if I was funding it myself, so if funding is going to be tight focus on the skill-sets most relevant to your current role or the next role you are aiming for.
I agree with the comments earlier that much of the learning is common sense, however I do find some of it very useful and many job adverts list it as essential nowadays,
What is very important is that you actually use ITIL in your job and get the actual working experience examples to back up your qualification especially about imbedding and designing process rather than just following it.
I work for a blue chip company and ITIL is desirable in both Service and Technical roles.
I agree with the comments earlier that much of the learning is common sense, however I do find some of it very useful and many job adverts list it as essential nowadays,
What is very important is that you actually use ITIL in your job and get the actual working experience examples to back up your qualification especially about imbedding and designing process rather than just following it.
I work for a blue chip company and ITIL is desirable in both Service and Technical roles.
I have completed all ITIL levels at V3; time wise it is clearly a big investment likewise the cost. I was lucky as my employer funded it and I wouldn't have done the whole thing if I was funding it myself, so if funding is going to be tight focus on the skill-sets most relevant to your current role or the next role you are aiming for.
I agree with the comments earlier that much of the learning is common sense, however I do find some of it very useful and many job adverts list it as essential nowadays,
What is very important is that you actually use ITIL in your job and get the actual working experience examples to back up your qualification especially about imbedding and designing process rather than just following it.
I work for a blue chip company and ITIL is desirable in both Service and Technical roles.
I agree with the comments earlier that much of the learning is common sense, however I do find some of it very useful and many job adverts list it as essential nowadays,
What is very important is that you actually use ITIL in your job and get the actual working experience examples to back up your qualification especially about imbedding and designing process rather than just following it.
I work for a blue chip company and ITIL is desirable in both Service and Technical roles.
Edited by dustybottoms on Monday 14th March 13:46
TotalControl said:
That is exactly the reason, almost every other job I want to apply for asks for one. I'm currently in 1st, 2nd and partial 3rd line support. I just want to know how long it could take studying part time, say an hour a night.
I would recommend that you study the Foundation Certificate qualification, this is the usual level that is requested in job adverts and you could study this part time comfortably, the course itself is just three days when done with a trainer and then sit the exam.If you studied an hour a night you would be done in a month say?
Not sure about cost of online courses but it is possible to study the Foundation V3 from the Official ITIL books (a colleague of mine recently passed after doing it this way), have a look at the ITIL official site for the recommended publications.
As long as you understand the basic guidelines of ITIL from your work experience (you will understand more than you realise I am sure) and how the typical functions interact (incidents, problems, change, availability, service management, financials, service desk, continuous service improvement, strategy, design etc) then you should be able to self study, the exam is a multiple choice exam (approx £150) and you can book this via an IT training provider at location local to you, then you are good to go.
As said already, ITIL is very much common sense and if you work in 2nd or 3rd line support you should have enough work experience to be able to relate to much of the content at some level or another.
Regards your question about pay for jobs that require ITIL qualifications, well I don’t know what you earn currently or what the specifics were of the jobs you looked at online, but having ITIL qualifications is all well and good but as said earlier, having the right level of experience is the key thing here. I have been offered substantial contracts and permanent positions that have required the highest levels of ITIL qualifications, but the other essential skills they have wanted/been looking for come only from many years in the IT business in various roles. The job offer won’t come just because you have an ITIL qualification.
As long as you understand the basic guidelines of ITIL from your work experience (you will understand more than you realise I am sure) and how the typical functions interact (incidents, problems, change, availability, service management, financials, service desk, continuous service improvement, strategy, design etc) then you should be able to self study, the exam is a multiple choice exam (approx £150) and you can book this via an IT training provider at location local to you, then you are good to go.
As said already, ITIL is very much common sense and if you work in 2nd or 3rd line support you should have enough work experience to be able to relate to much of the content at some level or another.
Regards your question about pay for jobs that require ITIL qualifications, well I don’t know what you earn currently or what the specifics were of the jobs you looked at online, but having ITIL qualifications is all well and good but as said earlier, having the right level of experience is the key thing here. I have been offered substantial contracts and permanent positions that have required the highest levels of ITIL qualifications, but the other essential skills they have wanted/been looking for come only from many years in the IT business in various roles. The job offer won’t come just because you have an ITIL qualification.
Edited by dustybottoms on Monday 14th March 15:43
One thing to realise about ITIL, although it's good to have on a CV, the key is realising that in the real world it's more a case of basing services on some of the ideas it puts forward, rather than taking it all as gospel. I work for an out sourcer and we have never developed a full ITIL based Service, as some of the guidelines are either too stringent, or just not something the customer wants. I work with one of the people who wrote some of the text in the ITIL v3 books, and they even say that it's not something to be preached, but to be viewed as an guide.
That said, having at least the Foundation level should be enough for you to get an insight into what it's all about, and potentially open a few doors if you wanted to move into Process Consultancy or Service Design.
That said, having at least the Foundation level should be enough for you to get an insight into what it's all about, and potentially open a few doors if you wanted to move into Process Consultancy or Service Design.
Nardies said:
One thing to realise about ITIL, although it's good to have on a CV, the key is realising that in the real world it's more a case of basing services on some of the ideas it puts forward, rather than taking it all as gospel. I work for an out sourcer and we have never developed a full ITIL based Service, as some of the guidelines are either too stringent, or just not something the customer wants. I work with one of the people who wrote some of the text in the ITIL v3 books, and they even say that it's not something to be preached, but to be viewed as an guide.
That said, having at least the Foundation level should be enough for you to get an insight into what it's all about, and potentially open a few doors if you wanted to move into Process Consultancy or Service Design.
Completely agree with this post. More often than not from my experience companies dont even have their CMDB/CI's effectively captured and under change control and a Service Catalogue in place, this would be a key starting point for a complete solution. ITIL is about guidelines and a company will rightly implement these guidelines as to how they see it working for them, not least from a cost versus benefit perspective.That said, having at least the Foundation level should be enough for you to get an insight into what it's all about, and potentially open a few doors if you wanted to move into Process Consultancy or Service Design.
Just to bring this topic back up, I'm currently doing the revision for V3 (or whatever the new one will be/is called. At the moment I actually plan on doing an MCITP/MCDST as I feel that would give me a much better grounding when applying for jobs and going into interviews etc.
Is this relevant or will I not necessarily need an MCITP/MCDST? Will the potential employer look more into previous experience or look at qualifications held for these type of roles? A bit of a silly question I know but there is a bit of confusion in my mind at present. I blame the man flu.
Is this relevant or will I not necessarily need an MCITP/MCDST? Will the potential employer look more into previous experience or look at qualifications held for these type of roles? A bit of a silly question I know but there is a bit of confusion in my mind at present. I blame the man flu.
What type of job is it that you are applying for?
I've had this funded by work and am towards the end of my V3 foundation course,and from what i've judged it's a good thing to have on your on CV as it provides that much more of a "weight" behind it.
Went for an internal vacancy and I was asked a few ITIL based questions as well
I've had this funded by work and am towards the end of my V3 foundation course,and from what i've judged it's a good thing to have on your on CV as it provides that much more of a "weight" behind it.
Went for an internal vacancy and I was asked a few ITIL based questions as well
I haven't applied for a job as of yet. Just makes sense for me to do this as I work in an environment (tech support call centre) which enables me to understand this better. Having it on my CV certainly allows me to look better prepared for a potential job role that may require this as I hope my experience will cover this.
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