DVLA in breach of FOIA
Discussion
Small wonder to some on here, that DVLA - already known for making up its own "laws" - should be in breach of that actually on the Statute book..
Streaky
Information Commissioners Office said:
The complainant requested a breakdown of payments made by the Driver and Vehicle Licensing Agency (‘the DVLA’) in respect of poor customer service.
The DVLA provided some information and stated that no additional information was held.
The Commissioner’s decision is that the DVLA holds additional information relevant to the request and he requires the DVLA to either provide the information or issue a valid refusal notice compliant with section 17 of the FOIA.
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?The DVLA provided some information and stated that no additional information was held.
The Commissioner’s decision is that the DVLA holds additional information relevant to the request and he requires the DVLA to either provide the information or issue a valid refusal notice compliant with section 17 of the FOIA.
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Streaky
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?
Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Streaky
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