Insurance and 14 day cooling off period.

[JumboBeef]

Hello all.

I recently spent forever finding a decent insurance renewal for my wife's Range Rover. In the end, a comparison website sent me to an insurance company run by a bank (where Howard used to work).

I completed all the on-line forms and, before paying, read a sample policy to check 'driving other cars not belonging to you' was included. It was.

I paid a deposit and agreed to pay the rest monthly. When the paperwork turned up, guess what, driving other cars was not included.

I called them, and they point blank refused to accept that I did indeed read a sample policy on-line which showed driving other cars was included.

They offered to change the policy for me.......they would require another (larger) deposit and I would only receive a fraction of my original deposit back. I said, hang on a minute, I have a 14 day cooling off period. They agreed I did but said I would have to pay a £20 admin fee if I cancelled under the 14 day cooling off period.

Are they within their rights to charge a £20 "admin fee"?

Thanks.

[JumboBeef]

OK, thanks.

[JumboBeef]

StottyZr said:

PAULJ5555 said:

They charge to stop people getting 14 days free insurance cover.

i.e insure a car, drive for 14 days and cancel, however £20 for 2 weeks insurance is not bad.

I know a few people who do this.

I was wondering about this. Can I cancel my insurance after 14 days (incidentally today is my 14th day) then take out an online policy the same day? £27.50 is my cancellation fee, thats about a third of what per week I pay if I run it for the year...

It's £20 plus per-day cost for the insurance, pro rata.

[JumboBeef]

mcflurry said:

ATM said:

I've just cancelled a policy with Adrian Flux within the 14 day cooling off period for a genuine reason - rather than trying to get a few days cheap insurance - and they have charged me for the days used plus £65 admin fee. That's quite steep for an admin fee and kind of makes the exercise a bit pointless.

Wonder how many people use a company again after such a large charge?
After all, the proverb says, "you can shear a sheep many times, but only slaughter it once"

Flux used to be great, I used them for years. Then they got more expensive than the others. I did try a few times over the years but their quotes were always considerably more than others.....