Who is responsible? (faulty parts)

Who is responsible? (faulty parts)

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pits

Original Poster:

6,429 posts

191 months

Tuesday 16th September 2014
quotequote all
Long and short of it,
Bought a thermostat for my car

Fitted by a garage

Thermostat failed and set my car on fire, burnt out wiring loom in engine bay.

Part deemed as faulty

Research shows this isn't the first time this part has failed burning peoples wiring out

Bought online from a company that sells car parts for slightly less than others.

Receipt says I paid a distributor of European car parts.

People who were paid told me nothing to do with them, and to speak to the people who sell their items for less. (same company)

Contacted that company who told me I then need to contact eBay user XXYX, as nothing to do with them, but this companies eBay username is XXYX.

I need to pay the bill to have the car back on the road, thankfully my garage have been ok with this, but I am getting a bit pissed off with this now so I just need to know where I am sending the bill.

Is it the company I paid, or the company I "purchased" it from?



pits

Original Poster:

6,429 posts

191 months

Tuesday 23rd September 2014
quotequote all
Sorry, no internet.

The company got back to me to tell me to ring a phone number which belongs to the people that got paid.

Thermostat is Circoli I think.


As for how, on an E39 540i the thermostat has a preheater which "fools" the car into thinking it is running hotter by pulling it closed to give better fuel economy on the motorway, it appears that the cheap ones have a tendency to short out, melt and get the wiring very hot.

Here is one from an E39


My one




pits

Original Poster:

6,429 posts

191 months

Tuesday 23rd September 2014
quotequote all
The company that shows as being paid on the paypal invoice is a European specialist.
The people whose eBay account shows up on the paypal is a company who sell items for a bit less.

Make of that what you will


ETA: Report done on it by mechanic and wiring doesn't start somewhere in the middle and work itself down to a point, if you know what I mean as electrical fires just rip through a car.

Also the secondary company selling bits for less confirmed they are one and the same, the European specialist handles all their accounts and stock.

Edited by pits on Tuesday 23 September 10:23

pits

Original Poster:

6,429 posts

191 months

Wednesday 24th September 2014
quotequote all
TooMany2cvs said:
Which business provided the actual VAT invoice you received?


Not sure if you can see that as it appears my computer wants to save the photo and turn it into a potato, the PayPal account paid was the European one so I guess it is those?


Loon, that melted the wiring loom up into the engine it took several hours to separate and trace it all back, then rewire, the plug that came off it disintegrated in my hand