Albany Assistance - accident management on behalf of Admiral
Discussion
Hi All,
Recently an old lady reversed her car into my stationary vehicle at a car park. She admitted liability.
I called Admiral (my insurer) who referred me onto Albany Assistance. Albany Assistance agreed to get the car repaired and give me a hire car (though I do not need the hire car).
Albany assistance basically finance the repair and hire car and then recover the costs later from the third party (aproximately 49 weeks I think). If the the third party does not agree to the hire costs, then I am liable for them, so I dont want to risk getting the hire car.
So far the local garage (part of Albany's recommended garages) have seen the car and said it needs a new front bumper. They will contact Albany to 'approve' the repair.
Should I go ahead with the repair, but not accept the hire car? Are their any implications for using Albany Assistance? Do I have any other options at this stage?
In hindsight, I should have contacted old lady's insurers (Aviva) to get them to deal with the claim. I never knew that Admiral palm of all non-fault claims to Albany.
Recently an old lady reversed her car into my stationary vehicle at a car park. She admitted liability.
I called Admiral (my insurer) who referred me onto Albany Assistance. Albany Assistance agreed to get the car repaired and give me a hire car (though I do not need the hire car).
Albany assistance basically finance the repair and hire car and then recover the costs later from the third party (aproximately 49 weeks I think). If the the third party does not agree to the hire costs, then I am liable for them, so I dont want to risk getting the hire car.
So far the local garage (part of Albany's recommended garages) have seen the car and said it needs a new front bumper. They will contact Albany to 'approve' the repair.
Should I go ahead with the repair, but not accept the hire car? Are their any implications for using Albany Assistance? Do I have any other options at this stage?
In hindsight, I should have contacted old lady's insurers (Aviva) to get them to deal with the claim. I never knew that Admiral palm of all non-fault claims to Albany.
Thanks Guys. The only thing I have done so far is:
1) ticked the online boxes confirming I agree with their finance agreement
2) taken the car to the bodyshop on Friday 29th May for the technician to take some photos of the bumper to send to Albany to approve repair.
Other than that I have done nothing else, and have not physically signed any hard copies of documents.
I have not hear back from either about whether they will repair the car.
1) ticked the online boxes confirming I agree with their finance agreement
2) taken the car to the bodyshop on Friday 29th May for the technician to take some photos of the bumper to send to Albany to approve repair.
Other than that I have done nothing else, and have not physically signed any hard copies of documents.
I have not hear back from either about whether they will repair the car.
Ok quick update...
Spoke to Aviva who said claim has been lodged and is disputed by old lady. They are waiting for Admiral to contact them to discuss case. Aviva advised I chase up with Admiral as there is nothing they can do at the moment.
Called Admiral and asked them to cancel Albany contract which they will do today for me. This means I will be claiming from my own policy and will have to pay a £600 excess (recoverable separately from Admiral Law) and will temporarily lose my NCB (re-instated once liability is sorted in my favour).
Admiral will contact Aviva next week to get the ball rolling.
I will now not have to deal with Albany which is a good thing.
Spoke to Aviva who said claim has been lodged and is disputed by old lady. They are waiting for Admiral to contact them to discuss case. Aviva advised I chase up with Admiral as there is nothing they can do at the moment.
Called Admiral and asked them to cancel Albany contract which they will do today for me. This means I will be claiming from my own policy and will have to pay a £600 excess (recoverable separately from Admiral Law) and will temporarily lose my NCB (re-instated once liability is sorted in my favour).
Admiral will contact Aviva next week to get the ball rolling.
I will now not have to deal with Albany which is a good thing.
Hi All,
I will update progress so far.
Albany assistance no longer handling the case. They are blatant liers as they told me that old lady had accepted liability over the phone (they were just saying that for me to go ahead with the claim, as her insurer tells me she disputes claim).
Admiral are no better, and have made no effort to resolve liability issues. Thus, today I went to the Waitrose store the accident happened and requested the CCTV footage. They have the incident on camera. They cannot release it to me but will release it to the Admiral when they email Waitrose customer service.
What riles me about Admiral is that I asked them two days ago to contact Waitrose for CCTV, they said they would but didn't. Today the manager said the footage from 26/05/15 would be deleted by midnight 11/06/15 unless Admiral requested footage today by email. I called Admiral, claims handler said she will email them before store closes, but she didnt.
Thankfully, the manager has burned the footage onto a DVD and sent to Waitrose customer service for Admiral to request in the next few days. Essentially Waitrose have helped me out a lot here.
How do I go about getting Admiral to the job that I pay my premium for? Shall I tell them that if they don't get their act together and resolve liability issues that I will involve the Financial Ombudmsan?
I will update progress so far.
Albany assistance no longer handling the case. They are blatant liers as they told me that old lady had accepted liability over the phone (they were just saying that for me to go ahead with the claim, as her insurer tells me she disputes claim).
Admiral are no better, and have made no effort to resolve liability issues. Thus, today I went to the Waitrose store the accident happened and requested the CCTV footage. They have the incident on camera. They cannot release it to me but will release it to the Admiral when they email Waitrose customer service.
What riles me about Admiral is that I asked them two days ago to contact Waitrose for CCTV, they said they would but didn't. Today the manager said the footage from 26/05/15 would be deleted by midnight 11/06/15 unless Admiral requested footage today by email. I called Admiral, claims handler said she will email them before store closes, but she didnt.
Thankfully, the manager has burned the footage onto a DVD and sent to Waitrose customer service for Admiral to request in the next few days. Essentially Waitrose have helped me out a lot here.
How do I go about getting Admiral to the job that I pay my premium for? Shall I tell them that if they don't get their act together and resolve liability issues that I will involve the Financial Ombudmsan?
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff