BT charging me for breaking contract
Discussion
I'll try and keep this a short as possible.
I signed up with BT at the end of last year for broadband, I think it was 18 month contract. They put prices up in April so I took the chance to leave without a penalty. Phoned them on the 2nd of March and told them I was leaving, they said I had to take out a new contract with another provider within 30 days. 8 days later on the 10th of March I took out a deal with Vodafone and thought everything was fine. Roll on activation date and nothing happened, phoned Vodafone and they said there had been an error and it would be activated the following week.
It was changed over eventually and everything was sorted, until today that is. BT are billing me for £138 for breaking the contract and £65 for the router because I left early. After speaking to them via online chat, they are saying Vodafone didnt inform them until the 5th of April and therefore I'm to be charged the amount on the bill.
Clearly Vodafone didnt tell BT until I'd phoned them asking why the serviced hadn't moved providers but is it correct for BT to penalise me for that? Anyone had similar?
I signed up with BT at the end of last year for broadband, I think it was 18 month contract. They put prices up in April so I took the chance to leave without a penalty. Phoned them on the 2nd of March and told them I was leaving, they said I had to take out a new contract with another provider within 30 days. 8 days later on the 10th of March I took out a deal with Vodafone and thought everything was fine. Roll on activation date and nothing happened, phoned Vodafone and they said there had been an error and it would be activated the following week.
It was changed over eventually and everything was sorted, until today that is. BT are billing me for £138 for breaking the contract and £65 for the router because I left early. After speaking to them via online chat, they are saying Vodafone didnt inform them until the 5th of April and therefore I'm to be charged the amount on the bill.
Clearly Vodafone didnt tell BT until I'd phoned them asking why the serviced hadn't moved providers but is it correct for BT to penalise me for that? Anyone had similar?
All sorted, Vodafone have credited my account with the charge from BT. Also, the customer service from Vodafone has been fantastic, phoned me when they said they would, emailed be and let me know what was going on, really top notch and wipes spots off BT's half hour wait just to talk to someone!
Chester draws said:
why do you have to sign up with another provider in order to cancel the contract??
What if you decide there is no other provider suitable and you'll just do without broadband?
I could have told them I was not having internet anymore and left, but thenit would have taken 2 weeks to reconnect I think. What if you decide there is no other provider suitable and you'll just do without broadband?
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