Mazda Yeovil to pay Mazda Bournemouth to fix Yeo's cock up

[Zeds]

I live in Bournemouth.

My Mazda 3 had a shock absorber replaced in April at Mazda Lynx Yeovil Franchise, near where I then worked (55miles away)

I now work in Durrington, Amesbury (50 miles from Mazda Yeovil)

June: the shock absorber has now failed (and been verified by a local non-mazda garage)

Mazda Yeovil won't authorize the shock's replacement without the car being taken to Mazda Yeovil - a 3 hr round trip + waiting time/ courtesy car & return trip & hassle + £fuel (which won't be compensated)

I've requested that the work be transferred to Mazda Poole/Christchurch (Franchises). Mazda Yeovil said Yeovil must verify the fault first (& probably insist on carry out work)

Mazda Lynx Yeovil webpage terms & conditions (FWIW..):
http://www.lynxgarage-mazda.co.uk/site/terms-condi...



Has anyone had a good result with getting one garage of a car-manufacturer to fix another garage of same manufacturer's faulty parts and cost, time, etc be covered?

Thanks



Enquiring with Mazda UK HQ now......

[Zeds]

Thank you all for your time with some quite encouraging comments! For you all that have had success getting work transferred and covered, do you know if the garages were Main Dealers or Franchises?

SmoothCriminal said:

This is not warranty work on the car per say it's warranty on an item if I'm correct?

That being so I can't see them wanting to pay another garage to do the work, it's not really their fault you don't want a 3hr round trip.

Ignore if I'm wrong tho.

It would be work undertaken on Mazda's standard parts-replacement guarantee. A well used car, that had it's shock absorber replaced, which is now leaking and 'knocking'.
You're probably right in that the garage won't compensate for associated costs and hassle in getting the car back in - although this isn't stated explicitly in any of the non existent t&cs on the receipt/invoice for the works or on Yeovil Mazda's website. My aim here is to get Mazda to cover the work, which ever of their Franchises carries out the work....the 'Franchise' set-up of Mazda's garages probably being the breaker here though. I have to try and still awaiting response from Mazda Customer Services....

[Zeds]

Byker28i said:

Is your car covered under Mazda warranty? You should be able to go anywhere, but proving you haven't damaged it dropping it into a pothole will be another thing.

No Mazda warranty Byker, just standard parts guarantee on my 58 plate 3.
Indeed! I did go off road on site the other day!.....NO :-)

Called the local Mazda Christchurch shop just now and they were much more helpful (course they would be!....get the car in; Mazda or me would have to pay at some point, whatever happens. :-/ ) but they did say it would be covered .....so long as Mazda Yeovil fitted a **genuine Mazda part**.....I think this is why Yeovil's stern Service Manager was so adamant I have to get the car to Yeovil. If it turns out not genuine I'll be p*d off....
Booked @ Mazda Chch ...on July 13th (busy place) for verification of Genuineness and fault.......thread TBC

[Zeds]

We might be talking about the same Garages! Both Christchurch and Yeovil haven't been decent CService atall so far, especially Yeovil

[Zeds]

gottans said:

Are both dealers part of the same group if so it should be a simple process to authorise the work, if they are different businesses then this will be difficult and would explain why you are having trouble.

Hope you get a sensible resolution.

Both Mazda Franchises.....maybe only under the Mazda banner for car sales, not workshop side, but as I say, Mazda chch said it will be fine to do the work, as long as part fitted by Mazda Yeovil is a genuine Mazda part

[Zeds]

Genuine Mazda shock not fitted, as confirmed by Mazda HQ now HQ telling me only Mazda Yeovil will cover the remedial and I should return it there I'm telling Mazda HQ wtf do Mazda workshops not fit genuine parts as default...at least tell customers whether part is genuine or not without being asked and that it should be detailed on invoice/receipt at least.....otherwise what is the point in me choosing Mazda workshops over and above any other garage?!
....and why doesit have to be a genuine part to be covered?