Returned an item I've tested, refund rejected

[The Tea Boy]

Evening all,

After some advice please.

I've ordered a few items, from a new supplier and average reined them as I just don't like them (hair clippers if anyone's interested ) they were by hairdressing terms expensive items (£200 each)

I returned themy in clean condition .

Now ive had an email from the suppliers saying they can't refund as the item has clearly been used and they found a few hairs in the teeth of both items.

Where do I stand?

In my view is i tried them, didn't like them and would like a refund as they just don't suit my style of cutting. How can you know how good a product is without testing?

They've said they're retuning the items to me which I'll obviously refuse as I did buy a set from them I did like and have no use for another 2 sets of clippers.

All help appreciated

Matt

[The Tea Boy]

OK I take the points above.
I shall have them returned to me, clean them back up with air line and retun them again.

As per the above poster regarding an open box, happened to me numerous times and have no issue with it.

Matt

[The Tea Boy]

V12 Virgin said:

Oh deary me- You've been an idiot, accept the fact you should have done more research rather than wasting everyone else's time trying to return them again!

How much more research can you do after reading about the product and reviews?

Agreee I've obviously been rather naive.

Lesson learnt, buy from usual supplier in future.

Looks like they'll be going on ebay then.

Matt

[The Tea Boy]

Sten. said:

Haha I've owned 2! #keepingthestereotypealive

[The Tea Boy]

Thanks for all of the replies constructive or not.

Issue now resolved, by me buying replacement blades from them.

Matt

[The Tea Boy]

Born in the very early eighties, I have absolutely no idea what a millennial is.

As per the comment about their sales team, yes I'm £70 down after buying the replacement blades, but that is far better than being £380 out of pocket!

Matt