Cancelling Mobile Contract - 30 days notice...
Discussion
I am approaching the end of my Vodaphone mobile contract, and I need to give 30 days notice to ensure I cancel on time.
As I am on holiday on my 30th day away from said contract ending, i figured I'd ring them early, and just say ''this is my 35 day notice'' or at least ask them to put a note on the system to ensure my contract ends on time.
Despite two attempts to get through to their cancellation team over the weekend, (each time ending up being diverted through to their customer service team due to 'busy') Vodaphone were unable to accept my ''30 day notice''.
All their customer service team could advise was to keep trying to contact them (''they are only a small team, and are very busy'') and just accept that if I am ''late'' with my 30 day period, I would just have to pay the pro-rata rate for the extra 1,2,3,4 etc days I end up in the 'next' billing cycle.
What irked me is having wasted 25mins on the phone to Vodaphone, with Vodaphone Customer Service unable to accept the 30 days notice Vodaphone demand. Vodaphone can only advise I keep trying to call Vodaphone back, until the right Vodaphone team aren't busy and I can finally give Vodaphone my 30 days notice.
Fair enough I am sure I could send them a letter, but I am not 100% I want to leave them until I discuss my options with the one team able to handle all of this.
Surely ''Give Vodaphone 30 days notice'' means anyone from Vodaphone (acting on behalf of said company) should legally accept it? No where does it say in my T&Cs that I must speak to a specific company.
As I am on holiday on my 30th day away from said contract ending, i figured I'd ring them early, and just say ''this is my 35 day notice'' or at least ask them to put a note on the system to ensure my contract ends on time.
Despite two attempts to get through to their cancellation team over the weekend, (each time ending up being diverted through to their customer service team due to 'busy') Vodaphone were unable to accept my ''30 day notice''.
All their customer service team could advise was to keep trying to contact them (''they are only a small team, and are very busy'') and just accept that if I am ''late'' with my 30 day period, I would just have to pay the pro-rata rate for the extra 1,2,3,4 etc days I end up in the 'next' billing cycle.
What irked me is having wasted 25mins on the phone to Vodaphone, with Vodaphone Customer Service unable to accept the 30 days notice Vodaphone demand. Vodaphone can only advise I keep trying to call Vodaphone back, until the right Vodaphone team aren't busy and I can finally give Vodaphone my 30 days notice.
Fair enough I am sure I could send them a letter, but I am not 100% I want to leave them until I discuss my options with the one team able to handle all of this.
Surely ''Give Vodaphone 30 days notice'' means anyone from Vodaphone (acting on behalf of said company) should legally accept it? No where does it say in my T&Cs that I must speak to a specific company.
Driver101 said:
Requesting a potential 35 day cancellation and the possibility of different options is just complicating it.
Why not phone the upgrades number and see what your options are before giving them the required notice?
This was the department I was ringing (cancellations/upgrades), after several rings it just dumps me into their generic Customer Service team. They then forwarded me back to said team, but each time they just came back to me and said 'they are busy, call another time''Why not phone the upgrades number and see what your options are before giving them the required notice?
As for the 35 days, I don't see what is so complicated? I ring up, say I am a few days early due to holiday next week....don't renew my contract, or continue it next month. It ends on the 26th, so end it on the 26th. I will ring you guys up when I am back from hols to negotiate/get PAC code etc etc, and if a deal is sorted, ill do it then. If a deal isn't sorted, I don't want to continue this contract longer then I need to (because; Vodaphone).
Fair shout on the chat, I will try them via that and see if I have more luck!!
Edited by Andehh on Monday 24th July 13:35
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