Discussion
Hi Everyone,
I'm after some advice.
At the end of June i bought a car from a "reputable" used car dealership a few 100 miles away from me. At the time of collection I was informed that the spare key was at another branch and would be posted to me within the next few days. Now, I've had this happen before and never had any issues as the key normally arrives a few days later.
This time, I haven't had such luck. I contacted the salesman about once a week until now, so that's about 4-5 times. The first 2/3 times I got replies via email (Saved) that say the key will be posted in the next few days etc. However, the email replies have now stopped coming and I have no idea what to do. The car was advertised with 2 keys, I have email confirmation saying that they forgot to send the keys + will send it out soon. But its been 1 month now and I have no key, no contact and no idea what to do. As they're miles away I cant go down and get the key myself.
Can someone advise me on what I should do next? I struggle to deal with confrontation such as this with dealers due to anxiety, and this whole process is quite uncomfortable for me. Im avoiding phone calls as they just say "yeah mate ill send it" and thats that.
Thank you.
I'm after some advice.
At the end of June i bought a car from a "reputable" used car dealership a few 100 miles away from me. At the time of collection I was informed that the spare key was at another branch and would be posted to me within the next few days. Now, I've had this happen before and never had any issues as the key normally arrives a few days later.
This time, I haven't had such luck. I contacted the salesman about once a week until now, so that's about 4-5 times. The first 2/3 times I got replies via email (Saved) that say the key will be posted in the next few days etc. However, the email replies have now stopped coming and I have no idea what to do. The car was advertised with 2 keys, I have email confirmation saying that they forgot to send the keys + will send it out soon. But its been 1 month now and I have no key, no contact and no idea what to do. As they're miles away I cant go down and get the key myself.
Can someone advise me on what I should do next? I struggle to deal with confrontation such as this with dealers due to anxiety, and this whole process is quite uncomfortable for me. Im avoiding phone calls as they just say "yeah mate ill send it" and thats that.
Thank you.
andburg said:
I would put it in writing giving them another month to provide the key, if you have not received it by the end of Aughust you will arrange for a new key from the local dealer which will cost you £££ and will be initiating legal proceedings.
Thanks. Email or letter? And in terms of legal proceedings what do you mean? Never really had to go down that route so a bit cautious. Rude-boy said:
Nice polite letter that they have to sign for, with copy by e-mail the day after it should have arrived ("Do hope you got my letter yesterday, RM Tracking says it was signed for, here's a copy for your ease of reference, look forward to hearing with your proposal/the key by ???"), e-mail setting out the representation and that they have failed thus far to send the key.
Let them know that you require the key by (give date about 7 days after e-mail sent) and that if they do not you will have no option but to arrange for a duplicate at the local dealer which will cost £x and you will then be asking them for that and will be billing for your time dealing with this which will be £y.
If no reply action and then final letter before you issue on line claim against them.
Thank you.Let them know that you require the key by (give date about 7 days after e-mail sent) and that if they do not you will have no option but to arrange for a duplicate at the local dealer which will cost £x and you will then be asking them for that and will be billing for your time dealing with this which will be £y.
If no reply action and then final letter before you issue on line claim against them.
Do I have legal grounds on this? I read that if they hadn't commented then I wouldn't but as I have email proof of them missing the key then I should be OK.
Is the online claim process easy to manage?
Thanks again
MorganP104 said:
As has been advised by a previous poster, letter first, sent by recorded/special delivery. Nice and formal, firm but fair, reminding them of the promises they made (you might want to include printed copies of previous eMails where they've promised you the spare key). Follow it up with an eMail a few days later.
If it comes to it, the CAB can give you advice on next steps if the dealer carries on ignoring you.
Serious bit out of the way, now for the standard PH advice:
Dominate the stairs, tell them you are a powerfully built company director type, hammer frozen sausages into their lawn, throw cans of Red Bull at them.
Yep, I will do.If it comes to it, the CAB can give you advice on next steps if the dealer carries on ignoring you.
Serious bit out of the way, now for the standard PH advice:
Dominate the stairs, tell them you are a powerfully built company director type, hammer frozen sausages into their lawn, throw cans of Red Bull at them.
Hahahahahaha, I'm tempted but let me pursue the sensible route first. If that fails Ill be hitting Costco for the RB stash.
Zetec-S said:
Have you phoned the dealer, or has it all been via email?
(genuine question, not trying to be argumentative)
Phoned twice in the first two weeks, both times was told the same thing "Sorry we'll send it out it's been really hectic"(genuine question, not trying to be argumentative)
Also sent emails too, to which I have replies saved. Radio silence for the last two weeks, though.
cbmotorsport said:
So you ask everyones advice, and end up doing your own thing anyway? Should have saved yourself some key strokes! 
No not at all - I called up the branch head office to find the correct address to send the letter to (They have 4 different ones) and i was told to email the manager to resolve. I mentioned that if it isn't resolved this way, then I will follow the advice given on this thread. I'm not one of "those" posters, promise.
colinjy said:
am i the only one that finds it worrying getting a spare key for my car sent through the post to the home address where said car for spare key is currently sat
i was missing a second key on my car they said they'd send it out, i told them to get it to the dealership and i'll come and collect as i didn;t want a key for my car turning up at the address the car was located.
they ignored that and still sent it out
This is a good point, but as the dealer is up north I cant just make a 4 hour drive up there to collect a key. So quite stumped. Might ask them to deliver it to a friend's address instead; If they fail to deliver it within a week, that is.i was missing a second key on my car they said they'd send it out, i told them to get it to the dealership and i'll come and collect as i didn;t want a key for my car turning up at the address the car was located.
they ignored that and still sent it out
So an update.
Got a text this morning apologising for the delay saying the key was posted Monday afternoon.
However, since 6pm I've been getting phone calls from the dealer and texts requesting to talk about the key. I'm feeling quite nervous about it as I don't deal well with verbal confrontation. Any suggestions on a stance to take?
Got a text this morning apologising for the delay saying the key was posted Monday afternoon.
However, since 6pm I've been getting phone calls from the dealer and texts requesting to talk about the key. I'm feeling quite nervous about it as I don't deal well with verbal confrontation. Any suggestions on a stance to take?
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