Bought 'new' item today, then emailed saying scratched etc
Discussion
OK, situation is I'm restoring a motorcycle, panel I needed is rare, as in one known of in world.
After being let down by one company who couldn't get the part, I had to pay another company who had it 20 percent more than the dealer's (Kawasaki) price!
An hour goes by and I get email saying item isn't in perfect condition?? And included were three photos of scratched areas, one part white looking mark on the black paint and lots of fine scratches behind this like it had been rubbed with a coarse item for an inch or two.
So I replied responding to their question, did I still want it? Well yes I said, but is their any chance of a discount due to the damage?
Do I have a 'right' to a discount or can they do what they want due to the rarity of the item?
Thanks. Here's some pics
After being let down by one company who couldn't get the part, I had to pay another company who had it 20 percent more than the dealer's (Kawasaki) price!
An hour goes by and I get email saying item isn't in perfect condition?? And included were three photos of scratched areas, one part white looking mark on the black paint and lots of fine scratches behind this like it had been rubbed with a coarse item for an inch or two.
So I replied responding to their question, did I still want it? Well yes I said, but is their any chance of a discount due to the damage?
Do I have a 'right' to a discount or can they do what they want due to the rarity of the item?
Thanks. Here's some pics
Edited by robbocop33 on Monday 16th October 18:36
williredale said:
But do they know that? 
Well they do know the part isn't available from the dealer anymore, so they've priced it at a premium. And as I've told them before, if it wasn't for someone as stupid as me that part would still be on their shelf long after their business ceases to exist!
Pica-Pica said:
They have a right to offer to sell at their price, you have the right to make an offer to buy at a different price. That is business and contracts. Until you both agree there is no sale. There may be loads of other buyers, there may be none. That is supply and demand.
Well I've tried that before but all I got was nah nah nah nah nah! It's the only one anywhere so suck it up and stump up the cash, I 'know' nobody else will buy it, let's face it, they've already had it for 24 years! Mandat said:
What planet are you on OP?
There is nothing that is forcing you to accept the item which is covered in scratches. What makes you think that there is?
I'll say it again, "it is the only one available anywhere" there's where the forcing comes into play, they've got me over a barrel and they know it. There is nothing that is forcing you to accept the item which is covered in scratches. What makes you think that there is?
And eh? , this planet, same one you're on.
gobuddygo said:
TooMany2cvs said:
robbocop33 said:
OK, situation is I'm restoring a motorcycle, panel I needed is rare, as in one known of in world.
After being let down by one company who couldn't get the part, I had to pay another company who had it 20 percent more than the dealer's (Kawasaki) price!
An hour goes by and I get email saying item isn't in perfect condition?? And included were three photos of scratched areas, one part white looking mark on the black paint and lots of fine scratches behind this like it had been rubbed with a coarse item for an inch or two.
So I replied responding to their question, did I still want it? Well yes I said, but is their any chance of a discount due to the damage?
Do I have a 'right' to a discount or can they do what they want due to the rarity of the item?
Assuming this really IS the "only one in the world", then the "dealer price" is pretty academic, since they can't get you one either.After being let down by one company who couldn't get the part, I had to pay another company who had it 20 percent more than the dealer's (Kawasaki) price!
An hour goes by and I get email saying item isn't in perfect condition?? And included were three photos of scratched areas, one part white looking mark on the black paint and lots of fine scratches behind this like it had been rubbed with a coarse item for an inch or two.
So I replied responding to their question, did I still want it? Well yes I said, but is their any chance of a discount due to the damage?
Do I have a 'right' to a discount or can they do what they want due to the rarity of the item?
The person who's selling it could ask £4m for it, if they wanted, with a big turd balanced on top and "YOU UTTER MUG" crudely scratched in to the finish above an illustration of a splurting cock and balls.
Your choice is exactly the same - buy it or don't buy it. They're waiting for your reply.
TooMany2cvs said:
The person who's selling it could ask £4m for it, if they wanted, with a big turd balanced on top and "YOU UTTER MUG" crudely scratched in to the finish above an illustration of a splurting cock and balls.
.
Yes, then send it to 'you' to see the look on your highly humorous little face if 'you' were the customer, what a delight that would be, come on a forum saying one thing, then when you're on the other end....... .
[quote=TooMany2cvs][quote=mikeveal]I often wonder how people can be so spectacularly bad at negotiation.
OP, please compare the following two conversations:
Seller: "Look, we both know this is the only one. The price is the price. Take it or leave it. If you don't want it, somebody else will. Besides, the issue is purely cosmetic and you'll almost certainly respray it to match the other panels anyway"
"Somebody else will"? Who exactly? They've had it potentially for 24 years up to this point ffs.
"Match to other panels" panel is black, rest of panels on bike are black.
OP, please compare the following two conversations:
Seller: "Look, we both know this is the only one. The price is the price. Take it or leave it. If you don't want it, somebody else will. Besides, the issue is purely cosmetic and you'll almost certainly respray it to match the other panels anyway"
"Somebody else will"? Who exactly? They've had it potentially for 24 years up to this point ffs.
"Match to other panels" panel is black, rest of panels on bike are black.
Hol said:
Ebay is awash with very rare 'New Old Stock' items for classic cars in battered boxes, with a few marks on them.
Nobody seems confused by the obvious concept of 'old stock' or rarity value.
I know I've restored cars and bikes for years. However panels don't get scratches like the ones photographed in a box. Item advertised as 'new', photo on their site is of a split new glossy panel. Nobody seems confused by the obvious concept of 'old stock' or rarity value.
Kawasaki, contrary to all the smart arses opinions on here gave me a decal a few weeks back, incidentally again 'last one available' and were up front and said it's old stock, wrinkled etc and dropped the price(without me uttering a word) from £76 to £20 INCLUDING post.
Christ, that would throw you lot into utter bloody confusion!!!
TooMany2cvs said:
They are offering an item for sale. You do not have to buy the item for that price.
You can counter-offer, or you can walk away and they lose the sale entirely.
That's it. That simple. We do not have any kind of legislated retail price maintenance or other price control in this country. Nobody OWES you this part, just because it's the only one you've found for sale so far. It may be the only one worldwide, it may not. If it IS the only one worldwide, then it matters not whether it's got cosmetic damage or not, because there isn't an undamaged one - it doesn't exist.
They have it, you want it - how badly do you want it? How much money are you willing to pay for it?
BTW - going by the other thread, is this the colour scheme we're talking about?
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Honestly, it's gopping. Looks like something My Little Pony would ride. They're saving you from yourself.
Nope, not that one, oh dear! You can counter-offer, or you can walk away and they lose the sale entirely.
That's it. That simple. We do not have any kind of legislated retail price maintenance or other price control in this country. Nobody OWES you this part, just because it's the only one you've found for sale so far. It may be the only one worldwide, it may not. If it IS the only one worldwide, then it matters not whether it's got cosmetic damage or not, because there isn't an undamaged one - it doesn't exist.
They have it, you want it - how badly do you want it? How much money are you willing to pay for it?
BTW - going by the other thread, is this the colour scheme we're talking about?
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Honestly, it's gopping. Looks like something My Little Pony would ride. They're saving you from yourself.
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