Hire Car Dispute - Green Motion
Discussion
A couple of weeks ago I hired a car from Green Motion at Manchester Airport.
On returning the vehicle they noticed a scratch. I have not caused any damage to the car. The checkin agent used his shoes to remove the dirt on the car to uncover the damage. I have been e-mailing customer services regarding the charge £224.40 and this is part of the reply.....
[i]From the documentation provided to us we are confident that the damage in question was not present prior to your rental. We have reviewed the previous 6 vehicle condition reports, as well as the report you signed at the start of the rental period. Whilst we have no doubt that you may not have caused the damage and were certainly not aware of it during your rental, it did occur during the period for which you were responsible.
The charges applied to this damage were taken from the approved damage matrix, and as such are a fair and reasonable reflection of the cost to the business, of returning the vehicle to its pre-rental condition.
The damage matrix is devised to compensate for the costs to the company of damage repair, loss of use, administration and any other associated costs.
In order to mitigate losses and keep costs (which would be chargeable to the customer) as low as possible, the matrix takes average costs for the damage identified rather than take the vehicle off the road at that point and the vehicle may not be repaired until the end of life. This policy and the repair matrix is approved by Trading Standards.
Therefore we find that the charges applied are appropriate and must stand[/i][url]
This seems very unfair.
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On returning the vehicle they noticed a scratch. I have not caused any damage to the car. The checkin agent used his shoes to remove the dirt on the car to uncover the damage. I have been e-mailing customer services regarding the charge £224.40 and this is part of the reply.....
[i]From the documentation provided to us we are confident that the damage in question was not present prior to your rental. We have reviewed the previous 6 vehicle condition reports, as well as the report you signed at the start of the rental period. Whilst we have no doubt that you may not have caused the damage and were certainly not aware of it during your rental, it did occur during the period for which you were responsible.
The charges applied to this damage were taken from the approved damage matrix, and as such are a fair and reasonable reflection of the cost to the business, of returning the vehicle to its pre-rental condition.
The damage matrix is devised to compensate for the costs to the company of damage repair, loss of use, administration and any other associated costs.
In order to mitigate losses and keep costs (which would be chargeable to the customer) as low as possible, the matrix takes average costs for the damage identified rather than take the vehicle off the road at that point and the vehicle may not be repaired until the end of life. This policy and the repair matrix is approved by Trading Standards.
Therefore we find that the charges applied are appropriate and must stand[/i][url]
This seems very unfair.
|https://thumbsnap.com/h7RsTu7F[/url][url]|https://thumbsnap.com/33zZqvel[/url]Tomo1971 said:
Not helping the OP here at all, sorry, but I rent from them (GM) every week - have used Edinburgh Airport, Bristol, Stansted and Luton branches.
Never had an issue with them at all - my last rental cost me £9.00 for 36 hours and that isn't the cheapest I have paid.
I check the car before taking it - record a 360 video, roof, bonnet, all the wheels, door edges, around and under the bumpers, which to be fair, I do with all hire companies.
I bring the car back clean (inside) and so other than a jet wash, it's ready for the next customer.
I do have my own excess insurance, if ever i have to use it with GM for a dodgy claim, it will be the last.
I'm VIP with GM and never had a issue. Just be very careful.Never had an issue with them at all - my last rental cost me £9.00 for 36 hours and that isn't the cheapest I have paid.
I check the car before taking it - record a 360 video, roof, bonnet, all the wheels, door edges, around and under the bumpers, which to be fair, I do with all hire companies.
I bring the car back clean (inside) and so other than a jet wash, it's ready for the next customer.
I do have my own excess insurance, if ever i have to use it with GM for a dodgy claim, it will be the last.
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