Ebay - seller dodging warranty obligations
Discussion
Can anyone tell me where I stand / where I go next with a seller issue
April 2017 I bought a tool - an 'impact gun' from Ebay. One of the lithium-ion batteries won't take a charge at all. The other will take a charge, but it isn't as good as new (I've used this in the garage every couple of weeks, so not hammering it for 8 hours a day).
I phoned the ebay seller from the phone number on their invoice. They have told me they offer a 90 day warranty on their products, and directed me to the manufacturer as listed in the instructions.
I have called the 'manufacturer' who state they are an importer, and sell wholesale with no warranty. They will sell me a replacement battery, however the cost of the new battery is over 50% of the original purchase price. That's not an expense I want.
Ebay do not want to know - the item is over their 30 day warranty, therefore it's not their problem.
Have I got a leg to stand on with moneyclaim? Any suggestions as to my next step besides sending a turd in a box to the seller?
April 2017 I bought a tool - an 'impact gun' from Ebay. One of the lithium-ion batteries won't take a charge at all. The other will take a charge, but it isn't as good as new (I've used this in the garage every couple of weeks, so not hammering it for 8 hours a day).
I phoned the ebay seller from the phone number on their invoice. They have told me they offer a 90 day warranty on their products, and directed me to the manufacturer as listed in the instructions.
I have called the 'manufacturer' who state they are an importer, and sell wholesale with no warranty. They will sell me a replacement battery, however the cost of the new battery is over 50% of the original purchase price. That's not an expense I want.
Ebay do not want to know - the item is over their 30 day warranty, therefore it's not their problem.
Have I got a leg to stand on with moneyclaim? Any suggestions as to my next step besides sending a turd in a box to the seller?
TooMany2cvs said:
TBF, you seem to be complaining that what (I presume) was clearly stated as a 90 day warranty before purchase won't replace the battery after nine months...
In essence I am - this was a near £90 purchase, used fortnightly if that, and if the batteries won't charge, there's no point having the item. I don't expect that less than a year after I bought it, there is no support offered by the seller. Their warranty is 90 days, but the items they sell have no manufacturer/distributor support, so if/when they go wrong after 90 days you are on your own. That is poor in this day and age.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff