Discussion
Bit of background info. Bought daughter a new winter jacket 3 weeks ago for school. Not expensive in the big scheme of things (£60 Columbia one from Go Outdoors). 2 weeks ago she had a cross country race at another local school, told to put her school clothes in the corner so when the race finished they could then go back inside to get them. After the race, the jacket had gone and daughter told a teacher who said not to worry, it will turn up and sent back to her school.
I spoke to the school last week who said they couldn't find it but would ring me back. No call back from them for a week so phoned earlier and told it was nowhere to be found. The rude, snotty women on the phone said not their problem as they take no responsibility for items on school property.
Is it a case of suck it up and just buy another?
I spoke to the school last week who said they couldn't find it but would ring me back. No call back from them for a week so phoned earlier and told it was nowhere to be found. The rude, snotty women on the phone said not their problem as they take no responsibility for items on school property.
Is it a case of suck it up and just buy another?
2Btoo said:
Who told them to put the clothes in the corner? A teacher at the other school, I'm guessing.
I agree that there probably is a conversation to have with them about the matter but I doubt you will get far with it. Best of luck trying though - and yes, I think you should try.
Yes. Teacher at the other school. Only item out the lot that went. Typical!I agree that there probably is a conversation to have with them about the matter but I doubt you will get far with it. Best of luck trying though - and yes, I think you should try.
It's the attitude that stinks really. I'm not fussed about the money. A half arsed apology would have been enough.
sim72 said:
No CCTV? The ones at our school cover pretty much the whole school except the toilets and changing rooms, so even if it was in a changing room the corridor outside would be covered. Having said that I dare say the footage has now been overwritten - ours lasts 7 days.
Also - have you got the receipt for it? You'll struggle to prove anything if you haven't.
They not being very helpful tbh. Not one of their pupils. Probably thinking what am I going to do about it anyway?Also - have you got the receipt for it? You'll struggle to prove anything if you haven't.
Edited by sim72 on Friday 16th November 19:04
martyuk said:
As someone who works in school, they should have insurance to cover such events where there has been a specific loss rather than just a kid leaving a jacket in a class and not collecting it.
A formal request for their insurers/copy of claim procedure would be the starting point.
They won't shout about this in case every man and his dog starts to claim, whereas your child was on a specific school trip.
Good luck, M
Thanks for the reply. Will send them an email on Monday requesting the above. A formal request for their insurers/copy of claim procedure would be the starting point.
They won't shout about this in case every man and his dog starts to claim, whereas your child was on a specific school trip.
Good luck, M
kwit. Quick update and to bring it to a close. Spoke to the Head teacher earlier. Very apologetic about it and apologised for the rude manner in which the other member of staff spoke to me. I think she was more embarrassed that a pupil from a visiting school had an item go missing/stolen.
Happy she has said sorry. Drawer a line under it now
Happy she has said sorry. Drawer a line under it now
pavarotti1980 said:
Sometimes a simple apology can sort a lot of things. Instead people go into excuse and attitude overdrive.
Glad you are all sorted
Yes. Just an acknowledgement that it was their fault and not the "not our problem" attitude I got when I first contacted them. I suppose it got my back up at first that they wouldn't accept any responsibility for it. Glad you are all sorted
All good now.
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