PayPal dispute
Discussion
Well I finally have an issue with PayPal, always worked well before. Purchased a internal bearing puller kit from a seller in china (yes I know), and when it arrived all I got was a empty plastic case, no tool inside.
Complained to the seller, who immediately stated I could keep the case, and have a 50% refund, or return for a full reimbursement, cost was $26.... this to me rang alarm bells as an intended scam, or otherwise they would have insisted it was sent correctly.
I refused as it would then make me out of pocket either way, as I couldn't reclaim postal costs, seller reiterated their proposal, so I escalated it to the PayPal resolution center, who have sided with the seller, and I have to incur postal costs to return a empty case
So now i either loose the whole amount, which would be silly, or faff around sending the bit they sent me back, with proof of postage, pictures etc, and lose the cost of doing so
PayPal protection my arse.
Complained to the seller, who immediately stated I could keep the case, and have a 50% refund, or return for a full reimbursement, cost was $26.... this to me rang alarm bells as an intended scam, or otherwise they would have insisted it was sent correctly.
I refused as it would then make me out of pocket either way, as I couldn't reclaim postal costs, seller reiterated their proposal, so I escalated it to the PayPal resolution center, who have sided with the seller, and I have to incur postal costs to return a empty case
So now i either loose the whole amount, which would be silly, or faff around sending the bit they sent me back, with proof of postage, pictures etc, and lose the cost of doing so
PayPal protection my arse.
Raised it as not as described .....makes no difference as the seller has offered a solution, skewed in their favour.
Yes could accept the 50% refund and save the faff, but then they have got away with, in my mind, a blatant scam, even for the relatively small amount, that doesn't sit well.
Yes could accept the 50% refund and save the faff, but then they have got away with, in my mind, a blatant scam, even for the relatively small amount, that doesn't sit well.
mick987 said:
Have had the same thing happen to me, I sent back a empty envelope ( get proof of postage) and papal refunded me my money
I'm tempted to play them at their own game and do this, but I think I'll play ball and send the case back too, bit of a pisser as I've a bike engine to rebuild and could have done with the puller kit. Mikee19 said:
$13 lost, just learn from it and be glad you didn't lose anything significant.
Your crystal ball is working well, as when i took the empty case to the post office, the cost to send it back to china, was funnily enough pretty damn close to 50% of the purchase price I paid .....they've worked it out well.Didn't bother sending it and waiting for PayPal to get back to me
Tyre Smoke said:
wibble cb said:
I have had 2 bad experiences with eastern sellers, first was a car radio, which they swore would work, just plug and play, it didn’t, and couldn’t be made to work either, I raised a not as described case, they did the various discount level offers, I declined, and pointed out it was more to return the radio than it cost, I got a full refund, as eBay sided with me. The 2nd was a blatantly fake HDMI adapter, which was also item not as described, and refunded, seems weird they are not supporting you on this.
Who isn't supporting the OP? eBay? He didn't purchase through them. PayPal don't care, they get their comminsion whatever transpires.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff