Moneyclaim Online

[Aluminati]

Anyone had much experience of the process ?

Brief synopsis, Recommended Samsung engineer comes to fix fridge, breaks it, covers up damage .
We’ve had an independent engineer come out to inspect, and he has showed us how and where it was damaged.

Repair Centre not interested.

If it was a ten year old normal fridge, i’d take it on the chin, but it’s a 2 year old expensive to replace one ( New one being delivered tomorrow, not Samsung!)

As said, Repair Centre totally disinterested, and have ignored communications thus far.

Is the online claim process a route worth going down ?

Any advice gratefully appreciated.

[Aluminati]

The non financial bit would be principle, and maybe to some, over 2k’s worth of fridge is small beans, to just let it slide would stick in my craw...

I do understand you are an educated man in this field Sir, and appreciate your reply. Thank You.

[Aluminati]

Graveworm said:

Starting point for a Samsung fridge claim would be
here
So max £800, for one that wasn't already broken along with something to say it couldn't be fixed for less than that. Money claim is going to expect you to have tried to resolve it and may suggest mediation - which seldom ends up with you getting as much as you want. So it depends on how much your time is worth. Some might prefer to spend the time finding a way to reach someone higher up in the repair company, maybe via Samsung directly or via some trade organisation.

Edited by Graveworm on Saturday 18th January 19:26

Thank You. As previously, any attempt at ( Polite) communication has been ignored thus far, the last being Wednesday where the person on the other end of the phone was was rude and dismissive to the other half.

We will send them engineers report with pictures and see what transpires.

[Aluminati]

Thesprucegoose said:

how did you pay for it?

The Report ?

You can see where the coil has been forced and split. The melted plastic on the left was caused by a heat gun apparently.

Covered up when the ice maker unit was pushed back in.

Edited by Aluminati on Saturday 18th January 20:52

[Aluminati]

Thesprucegoose said:

Aluminati said:

The Report ?

The Fridge. CC you may be covered by Section 75 of the Consumer Credit Act. If a DD card, you can still try a chargeback, but not as straight forward as CC.

Thanks.

[Aluminati]

Just an update, more down to the missus doggedness on the phone.

Samsung sent another of their ‘approved’ engineers to look at it.

He has reported to Samsung that the only way the fridge could have been damaged as it was, was by the incorrect removal of the ice maker.

Samsung are in discussions with the first ‘approved repair centre’ and will update us within 7 days.

The thing that got them communicating was having a nag on twitter apparently...

[Aluminati]

Finalisation.

Samsung has instructed dealer to supply a replacement today. We have had communication from dealer to arrange delivery.

I now have to sell a brand new American fridge bought as a replacement, bit estimate only £150 out of pocket.

Taking into account the replacement will have a 5 year warranty, i reckon ( not withstanding the inconvenience) we have broke even.

Thanks to all for advice and support.

Edited by Aluminati on Wednesday 22 January 19:07

[Aluminati]

meatballs said:

I imagine going after the Twitter handle nets you the attention of the social media marketing consultant who spends 4 hours of the day with their thumb up their arse so they have plenty of capacity to help out

And there, in a nutshell, is social media. Don’t give people reason to doubt your product, because the audience is vast.

[Aluminati]

Sheepshanks said:

As you've already bought a replacement I wouldn't be at all happy with that resolution, unless you know someone who wants either of the units.

And are you sure it'll have a new warranty? Replacement items normally continue the original items warranty.

Very good point and a specific question that has been asked re warranty. Also confirmed that it will have the full warranty, and it’s not a factory second etc.

They also said they will fit/plumb it in and were told to just leave it in the kitchen.

The one we purchased to replace is going to Italy next week where a friend has just bought a place and was looking for a fridge. £100 out of pocket and the inconvenience, but in the scheme of things, i no longer feel like a ‘Loony’

[Aluminati]

N7GTX said:

As you are well aware, this is Pistonheads and getting sensible answers can be on occasion, an impossibility. But it does keep me entertained all the same....
Anyway, back to your first post, I've been in the county court as plaintiff around 10 times over many, many years and even before Moneyclaim existed. It is a simple process and despite claims to the contrary on here, it is very satisfying when a judge rules in your favour. In every case, bar two, the defendants paid up within 28 days and in the other two, the bailiff obtained the money within 2 months.
As said above, you can issue your claim once its clear the case cannot be resolved between you but you and the defendant are expected to go down the mediation route. You do not have to abide by it although the defendant is supposed to. If the defendant is in an organisation e.g. one representing refrigeration engineers, then you should contact them and ask them to get involved. Although the defendant is obliged to tell you all about this route, I've never been so advised as they hope you will go away.
The Consumer Rights Act 2015 was brought in to help protect consumers so if you've been wronged, I see no reason not to use the court route at all.

Many Thanks for the insight, much appreciated.