Leaky doubled glazing-what can I do?

[a311]

We had some new double glazing fitted just over 12 months ago by a local firm. We've had numerous issues over since with water leaking in eg it pools on the window sill.

The supplier have always been responsive, they've been out now on at least half a dozen occasions. They drilled extra holes in to allow more air in, the bay window has had completely new frames in but since mold is appearing on the mastic at the joints and water is still getting in. They came out recently and blasted the windows with a hose pipe no water got appeared then.

Our house is fairly exposed on the side of a hill but given that our old shagged windows never let any water in quality windows and frames that are correctly fitted shouldn't leak.

From what I gather the manufactuer and installer and arguing the toss who is responsible. I just want windows that don't leak.

I want to get in touch with the supplier and state enough is enough. I've given them ample opportunity to rectify the issue and they still don't perform as they should.

What are my options? Final conversation and email or get in touch with a solicitor?

Thanks in advance

[a311]

Yup its not condensation. The water is pooling at the bottom of the frame and not passing back out. They took the glazing out oj their latest visit and found this in one widow depite a period of dry weather. They usually leak when there's prolonged wet and windy weather like today.

[a311]

Toltec said:

Is it possible water is getting into the cavity from above then running down the inside of the windows?

Possible but unlikely. You'd see water coming in the top though or at least trickling down the inside of the window and pooling at the bottom.

Again the old shagged windows didn't leak but the seals were shot. Other none window building related issues would have been evident with the old windows if that were the case?

[a311]

Thanks for all the replies.

It's only the windows (x4) to the front which are exposed to the wind and rain that have let water in.

What rights do I have? E.g. can I write to them with words to the effect of despite numerous attempts to rectify the issue the windows are not fit for purpose and I would like replacements/a full refund?