Anyone dealt with cowboy third party warranty companies ?

[Gdgd]

Hi all,

I'll try to keep this to the point. I bought a 2009 R8 with 26k miles in December, lovely car and all seemed fine. The owner transferred the third party warranty into my name and I paid them the £35 fee they wanted.

Last weekend the car starting groaning and making horrible metal on metal noises from the front, I immediately got the car to my local specialist who confirmed the front diff is miles from death.

He submitted the claim to the warranty company and within an hour they came back refusing the claim based on 'wear and tear' and said that because its only making noise and not actually completely failed (yet) they wont cover it. They also said that if it subsequently fails soon they won't cover it either as clearly driving it in its current form is negligent.

The garage have outright told me not to drive the car as that front diff could lock up without a moment notice and driving to failure would be extremely dangerous.

Can I legally challenge the warranty company or do I just move on?

Thanks

[Gdgd]

Warranty document does explicitly say differentials are covered.

I'l call them first thing tomorrow as I haven't actually spoken to them, they've dealt directly with the garage up to this point but I suspect they'll just tell me the same thing.

[Gdgd]

Thank you all for the replies. If I ever make any meaningful progress on this I'll share in this thread.

[Gdgd]

Yes, everything has been serviced and adhered to. That was the first angle they looked at to avoid paying out.

I spoke with them this morning and was basically told because there is no evidence of a "sudden mechanical failure" the claim is void. Follow up email below:


Good morning

Based on the information provided by your repairer, there is no sudden mechanical failure and as such xxx Warranties cannot approve the repair requested on your vehicle.

Kind regards

xxxx
Crap warranty co LTD.

P.S are we allowed to name and shame companies here today to stop other PH'ers falling foul?

[Gdgd]

Starting the complaints procedure now, I'll keep you all informed for some mild entertainment.

The r8 front diff shared with the LP560 is a non service item and as advised by Audi is sealed for life i.e no fluid change needed.