Name / Address has been stolen used to register a new phone
Discussion
Hi all,
Received a confirmation letter about my new phone account which I never requested. Someone has used my name and address and a different bank account. Was brought at Carphonewarehouse @ Acton, despite me living on the south coast. My name and address were used but a different bank account aligned to the phone account.
New account / number is registered with ID MOBILE. I contacted them to register a complaint and shutdown the account. I gave them a crime number and ID MOBILE has 45 days to investigate and if they believe there is no fraud then I will be liable for the account. I've emailed their complaints email address and have now received a reply stating that this email address has since stopped and doesn't work anymore. Lovely! Truly a Horrible company to deal with when you have an issue.
Anyway, whilst all this is going on, what else can I do to stop this situation with other phone vendors, or whatever ? I'm now worried my name / address is being used for other things. Like logging your home phone number to stop cold calls is there something similar where I can register my home address to stop all this ?
First time Ive encountered this issue so any advise would be gratefully received.
Received a confirmation letter about my new phone account which I never requested. Someone has used my name and address and a different bank account. Was brought at Carphonewarehouse @ Acton, despite me living on the south coast. My name and address were used but a different bank account aligned to the phone account.
New account / number is registered with ID MOBILE. I contacted them to register a complaint and shutdown the account. I gave them a crime number and ID MOBILE has 45 days to investigate and if they believe there is no fraud then I will be liable for the account. I've emailed their complaints email address and have now received a reply stating that this email address has since stopped and doesn't work anymore. Lovely! Truly a Horrible company to deal with when you have an issue.
Anyway, whilst all this is going on, what else can I do to stop this situation with other phone vendors, or whatever ? I'm now worried my name / address is being used for other things. Like logging your home phone number to stop cold calls is there something similar where I can register my home address to stop all this ?
First time Ive encountered this issue so any advise would be gratefully received.
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