Crash and hire car - other party wont pay hire fees
Discussion
A little help/advice please from the PH collective - thanks.
Missus was shunted by a truck last March - smashed up the boot/rear window/taillights/bumper. Guy admitted fault, and insurance companies got involved. Insurance company arranged a hire car with a hire car company - should have been a week or 10 days tops. Then coronavirus hit and the repair garage went into lockdown. The hire car stayed with us for a few months, then in Summer we got our car back and gave the hire car back. All sorted, all happy.
Now the other guy's insurance company says the hire car charge is excessive and won't pay. Car hire people have appointed solicitors to sue them for the money and apparently the wife has to be the claimant! Apparently insurance company didnt hire the car... WE DID. SO the contract is with us and insurance company want's nowt to do with it. Solicitors are all very nice about it but want loads of info about our personal finances to see if we coiuld have afforded the hire car if insurance hadn't paid. What's that go to do with anything?
Where do we stand? What MUST we do, what MUSTN'T we do etc? I'm tempted to tell 'em to do one, wifey wants to be helpful. Any help greatly appreciated, TIA.
Missus was shunted by a truck last March - smashed up the boot/rear window/taillights/bumper. Guy admitted fault, and insurance companies got involved. Insurance company arranged a hire car with a hire car company - should have been a week or 10 days tops. Then coronavirus hit and the repair garage went into lockdown. The hire car stayed with us for a few months, then in Summer we got our car back and gave the hire car back. All sorted, all happy.
Now the other guy's insurance company says the hire car charge is excessive and won't pay. Car hire people have appointed solicitors to sue them for the money and apparently the wife has to be the claimant! Apparently insurance company didnt hire the car... WE DID. SO the contract is with us and insurance company want's nowt to do with it. Solicitors are all very nice about it but want loads of info about our personal finances to see if we coiuld have afforded the hire car if insurance hadn't paid. What's that go to do with anything?
Where do we stand? What MUST we do, what MUSTN'T we do etc? I'm tempted to tell 'em to do one, wifey wants to be helpful. Any help greatly appreciated, TIA.
Moderator edit: no naming & shaming please
cheers for reply. HAD to go to court or AGREED to go to court? Were you compensated for your time off work? Seems like a lot of hassle when the whole point of the insurance is for them to deal with the crap. I'm still of the view "it's not my problem". (well it isn't MY problem, it's the wife's!)
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