Is my car ‘fit for purpose’?
Discussion
Hi all. After some independent opinions.
Bought a used car from a dealer in March. Few years old, nearly 50k miles, over £35k, high end of price range for the model.
Basically been a bit of a nightmare. among smaller livable problems it has had 3 major ones. Starting issues, it is basically a coin toss if it goes or not. Been back to the dealer twice for fixing and still not sorted. Have no confidence taking it anywhere. This was a problem noted by the previous owner and he swears he communicated it to the dealer on trade in, also supported by the last service report noting the fault. Dealer assured me they had sorted it and it did not do it on the test drive so I bought it but clearly not resolved.
Has an exhaust leak or something. Drive it for half hour or so and you get out stinking of exhaust fumes. As well as annoying this must be some sort of safety issue?
This has also been looked at once by the dealer with no improvement.
Most recently I had to abandon a trip because the clutch gave up, managed to limp it home in the gear it got stuck in.
Told dealer I’ve had enough of it and am rejecting, they have had more than the required chances to fix and not managed it.
Dealer has said they will take it back but on good will rather than legally. They are saying it is fit for purpose so I can’t reject it legally.
Because they are doing it as goodwill they want to deduct £2k from the refund price for re preparing the car for sale.
I’ve had the car 3 months, out of action / with them for about a month of that. I’ve driven it less than 500 miles.
It doesn’t seem very fit for purpose according to the CRA to me but I guess I’m biased.
I disagreed with their figure and for the sake of reducing hassle offered full refund minus about £750 but they are sticking to their guns at £2k
So your thoughts please.
Bought a used car from a dealer in March. Few years old, nearly 50k miles, over £35k, high end of price range for the model.
Basically been a bit of a nightmare. among smaller livable problems it has had 3 major ones. Starting issues, it is basically a coin toss if it goes or not. Been back to the dealer twice for fixing and still not sorted. Have no confidence taking it anywhere. This was a problem noted by the previous owner and he swears he communicated it to the dealer on trade in, also supported by the last service report noting the fault. Dealer assured me they had sorted it and it did not do it on the test drive so I bought it but clearly not resolved.
Has an exhaust leak or something. Drive it for half hour or so and you get out stinking of exhaust fumes. As well as annoying this must be some sort of safety issue?
This has also been looked at once by the dealer with no improvement.
Most recently I had to abandon a trip because the clutch gave up, managed to limp it home in the gear it got stuck in.
Told dealer I’ve had enough of it and am rejecting, they have had more than the required chances to fix and not managed it.
Dealer has said they will take it back but on good will rather than legally. They are saying it is fit for purpose so I can’t reject it legally.
Because they are doing it as goodwill they want to deduct £2k from the refund price for re preparing the car for sale.
I’ve had the car 3 months, out of action / with them for about a month of that. I’ve driven it less than 500 miles.
It doesn’t seem very fit for purpose according to the CRA to me but I guess I’m biased.
I disagreed with their figure and for the sake of reducing hassle offered full refund minus about £750 but they are sticking to their guns at £2k
So your thoughts please.
Hi all, sorry for lack of replies. I didn't want to get too many details up on here before it was all sorted as I know the dealer browses on here.
All sorted now. Did a bit of quoting the CRA and how the car was failing in relation to it. For the sake of making it quick I offered full refund minus £1000 and they can come and get it and the dealer didn't put up a counter argument they took that. So not terrible all in.
All sorted now. Did a bit of quoting the CRA and how the car was failing in relation to it. For the sake of making it quick I offered full refund minus £1000 and they can come and get it and the dealer didn't put up a counter argument they took that. So not terrible all in.
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