Short Shipped US purchase nightmare
Discussion
I recently placed an order with a US sportswear website, and had it shipped to an intermediary shipping company in CA, in order for the package to be forwarded to me. The reason being that the website didn't offer shipping to the UK.
I ordered two pairs of shoes. a US 11.5 and a US 10. After about 3 weeks my order arrived here. Just the size 11.5 arrived, the size 10 pair was nowhere to be seen.
The vendor denies responsibility, maintains that they shipped both pairs. The forwarding agent denies responsibility, says they wrapped the package they received in clear plastic and simply forwarded it.
I have tracking numbers for both shipments ( Vendor > forwarding agent within US, and Fedex from forwarding company to me in UK). The dimensions included on the paperwork shipped to me match those of the package I received. The forwarding company has photos of the package as they claim they received it and it does appear to be the same as I received.
I have also paid duty and tax on two pairs of shoes, because Fedex don't release packages until import charges are paid and the invoice on the packaging was for my order of two pairs of shoes.
Neither party accepts responsibility, neither party is responding to my requests for further information or searches etc. I'm just getting generic "customer service" responses.
My question is this: Who can I go to in order to recover my funds/recieve my goods here? I don't wish to let this go and take the $200 on the chin. Money and time is not a problem, I just want this persued in the most effective way possible.
Any genuine advice is most welcome, ( i'm sure they'll be a few "it's only $200, it's not worth it" type responses tpp! )
I ordered two pairs of shoes. a US 11.5 and a US 10. After about 3 weeks my order arrived here. Just the size 11.5 arrived, the size 10 pair was nowhere to be seen.
The vendor denies responsibility, maintains that they shipped both pairs. The forwarding agent denies responsibility, says they wrapped the package they received in clear plastic and simply forwarded it.
I have tracking numbers for both shipments ( Vendor > forwarding agent within US, and Fedex from forwarding company to me in UK). The dimensions included on the paperwork shipped to me match those of the package I received. The forwarding company has photos of the package as they claim they received it and it does appear to be the same as I received.
I have also paid duty and tax on two pairs of shoes, because Fedex don't release packages until import charges are paid and the invoice on the packaging was for my order of two pairs of shoes.
Neither party accepts responsibility, neither party is responding to my requests for further information or searches etc. I'm just getting generic "customer service" responses.
My question is this: Who can I go to in order to recover my funds/recieve my goods here? I don't wish to let this go and take the $200 on the chin. Money and time is not a problem, I just want this persued in the most effective way possible.
Any genuine advice is most welcome, ( i'm sure they'll be a few "it's only $200, it's not worth it" type responses tpp! )
No. It doesn't appear to be lost in transit from the forwarding company to myself. The shipping from the vendor to the forwarding comany was by USPS.
Does anyone have any advice re any possible legal route here? It seems ridiculous that I have proof of my order, and I have proof that only half the order was shipped to me by the forwarding company, and yet both of them can just deny responsibility.
Does anyone have any advice re any possible legal route here? It seems ridiculous that I have proof of my order, and I have proof that only half the order was shipped to me by the forwarding company, and yet both of them can just deny responsibility.
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