Formula One are the Mutts Nutts
Discussion
Dont know if this is allowed, so mods feel free to pull it, no offence intended, and I'm in no way connected with the organisation, so no commercial interests blah blah.
Formula 1 in Newcastle are absolutely first class guys. Everything from their attitude, helpfulness, knowledge, customer care, is the best I've experienced from a garage in a long time. Over the course of the last year I've had various little niggles, fixes etc, some of which are so trivial I'd be embarassed to post them. Every time though, they accomodate it there and then, no hassle, no booking in, just one quick phone call, pop in, job done, quite often with no charge either - I've offered to pay, offered to buy a pint, donation to charity etc etc, and its all 'dont worry about it'. Even bigger jobs which are chargable the price quoted is the price you pay, and it never takes the mick.
What can I say, compared to the missus car, which is a mainstream little engine shopping trolley, has to be booked in weeks in advance by a spotty teenager on the receiption desk. Then we got charged the earth for the most minor of things.
So to Chris, Albert and the rest of the team, a big big thanks from me, keep up the excellent work - from one very very happy customer.
Formula 1 in Newcastle are absolutely first class guys. Everything from their attitude, helpfulness, knowledge, customer care, is the best I've experienced from a garage in a long time. Over the course of the last year I've had various little niggles, fixes etc, some of which are so trivial I'd be embarassed to post them. Every time though, they accomodate it there and then, no hassle, no booking in, just one quick phone call, pop in, job done, quite often with no charge either - I've offered to pay, offered to buy a pint, donation to charity etc etc, and its all 'dont worry about it'. Even bigger jobs which are chargable the price quoted is the price you pay, and it never takes the mick.
What can I say, compared to the missus car, which is a mainstream little engine shopping trolley, has to be booked in weeks in advance by a spotty teenager on the receiption desk. Then we got charged the earth for the most minor of things.
So to Chris, Albert and the rest of the team, a big big thanks from me, keep up the excellent work - from one very very happy customer.
Edited by whygee02 on Thursday 13th December 08:53
Hedgetrimmer said:
My R500 is in there at the moment for a head gasket replacement and they have been excellent to deal with during the process. I felt a little nervous buying a tuned K series car as there are not many experts up here however, their knowledgeable and customer service has reasured me.
Will be taking my other cars there in the future and it has the added benefit of being within walking distance of my office! The showroom is aways worth a druel.
So where do you work then? - I'm on City Road next door to Tyne Tees, so also within walking distance. I saw yours in the workshop yesterday.Will be taking my other cars there in the future and it has the added benefit of being within walking distance of my office! The showroom is aways worth a druel.
Gad-Westy said:
whygee02 said:
Hedgetrimmer said:
My R500 is in there at the moment for a head gasket replacement and they have been excellent to deal with during the process. I felt a little nervous buying a tuned K series car as there are not many experts up here however, their knowledgeable and customer service has reasured me.
Will be taking my other cars there in the future and it has the added benefit of being within walking distance of my office! The showroom is aways worth a druel.
So where do you work then? - I'm on City Road next door to Tyne Tees, so also within walking distance. I saw yours in the workshop yesterday.Will be taking my other cars there in the future and it has the added benefit of being within walking distance of my office! The showroom is aways worth a druel.
minimax said:
how odd!
the times i've dealt with them, they've been uninterested at best, at worst, pure arses.
the head engineer chap told me the P6000's were the Lotus recommended replacement for my OEM fronts (hohohoho has he ever driven a car with them fitted?) the second time they were dismissive to the point of extreme irritation so I went to JPS in blaydon, and the last time they filched me £145 for one Bilstein shocker...(which I later had fitted at JPS)
interesting to see that they are so feted here...
Hi minimax, thats really odd, I wouldnt have believed we're talking about the same garage/people, I couldnt for the life of me imagine them being as you've described. I've also heard mixed feelings about JPS, although in fairness I've never personally had dealings with them, so can't back this up in any way.the times i've dealt with them, they've been uninterested at best, at worst, pure arses.
the head engineer chap told me the P6000's were the Lotus recommended replacement for my OEM fronts (hohohoho has he ever driven a car with them fitted?) the second time they were dismissive to the point of extreme irritation so I went to JPS in blaydon, and the last time they filched me £145 for one Bilstein shocker...(which I later had fitted at JPS)
interesting to see that they are so feted here...
Gobsmacked at your views on f1 though.
I'm an absolute numpty when it comes to anything under the bonnet (so to speak, yes I know the engines behind me, but think on par with Clarkson), but I'm guessing/hoping its something needs resetting by the sounds of it, might be worth calling f1 out of hours number, might be a simple 20 second call.
If not stick a query up on the Lotus section - someone should know.
If not stick a query up on the Lotus section - someone should know.
Edited by whygee02 on Wednesday 2nd January 16:22
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